Search Results for: environment

Why the serviced office sector needs to put more effort into its customer service

by • Comment, Facilities management, Flexible working

Serviced offices at Cheapside

Serviced offices at Cheapside

It’s National Customer Service Week, a week-long initiative set up to inspire businesses to take a step back, look at their customer relations and promote excellence in customer service amongst their teams. Across every business in every sector, excellent customer service is key to gaining and retaining custom, and this is particularly the case when it comes to the serviced office industry. Average customer retention rates are just eight months in the officing sector, so addressing this through improved customer service can have a huge impact on the bottom line. I believe the serviced office industry can do more. There is a danger that low retention rates cause companies to place a greater emphasis on winning new businesses, with existing clients’ needs coming second place. More →

Joint survey investigates where energy use is on the FM agenda

by • Environment, Facilities management, News

Joint survey investigates where energy use is on the FM agendaThe British Institute of Facilities Management (BIFM) and the National Energy Foundation (NEF) have announced a joint survey exploring FM professionals’ experiences and expectations of improving the use of energy in the buildings. Both organisations hope the findings, which will be made available in a report in January 2014, will identify new areas of focus and shed light on how FM professionals are tackling the gap between actual and predicted energy performance in the buildings for which they are responsible. According to Lucy Black, Chair of BIFM’s Sustainability Special Interest Group (SIG), the survey should help identify areas where barriers persist, and FM knowledge is strongest or needs further support. More →

More than half of twenty-something UK men would like all male offices, claims survey

by • Comment, Workplace

boys-clubsAt Insight we report surveys from firms on an almost daily basis. We generally do so without too much comment, trusting that readers are smart or jaded enough to apply their own filters based on whichever company is responsible and the number of people surveyed before dusting them all with a liberal pinch of salt and coming to their own conclusions. Even so, here’s one that may need more seasoning than most. According to a new survey from business supplies company Expert Market, slightly more than half of the UK’s male workers under the age of 30 would like to work in an all male environment, mostly based on the idea that this would mean less flirting, fewer arguments and more work.

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UK Green Building Council partners with Ecobuild to agree event programme

by • Environment, Events, Facilities management, News

UK Green Building Council partners with Ecobuild to agree sustainable event programmeThe UK Green Building Council has entered into a new long-term partnership with Ecobuild, the annual event for sustainable design, construction and the built environment. The agreement means the two organisations will work closely on the programme of events for Ecobuild to promote the business case for a greener and more sustainable built environment. UK-GBC Chief Executive Paul King, who already sits on the Ecobuild Advisory Board, said: “This partnership marks the start of a new and exciting chapter in our close relationship with Ecobuild, an event which has firmly placed sustainable construction on the UK and international agenda over the past ten years.” More →

Insight weekly newsletter is now available to view online

by • News, Newsletter

Newsletter Street at BA's Waterside

In the latest issue of the Insight newsletter, available to view online; the urban environment is an increasingly important part of the “virtual” workplace [pictured]; employers warned they’re not doing enough to address the stress taboo; and following the publication of the IPCC climate change report, the built environment has a vital role to play in tackling global warming. We note the emergence of a Choose Your Own Device (CYOD) alternative to BYOD and the development of “open source talent” that will ultimately rewrite what the term “workforce” actually means. New Jersey based columnist Debbie Kovak explains the US still lags behind Europe when it comes to flexible work schedules and Twyla Howse warns that the workplace is not a softer, gentler world, no matter how organic the sofa.

Norway’s tallest tower named as one of the winners of the Nordic Built Challenge

by • Architecture, Environment, Facilities management, News

Urban mountain front 1Schmidt Hammer Lassen Architects has been announced as one of the five winners of the Nordic Built Challenge with plans for Urban Mountain – the tallest tower in Norway.  Nordic Built Challenge is a design contest based around the refurbishment of existing buildings. The objective of the competition is to encourage the sustainable refurbishment of some of the most common building types in the Nordic region by showcasing innovation in major projects across the region. The other four winners of the competition were Ellebo Garden Room in Denmark, Cape Green in Iceland, Fittja People’s Palace in Sweden and Equlibrium in Finland. All of the winning entries can be viewed here.

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United States and Europe; closing the gap on flexible working law

by • Comment, Flexible working, Legal news

Tortoise and hareVermont became the first U.S. state to enact a law requiring employers to consider workers’ requests for a flexible schedule without fear of retaliation. The law, signed by the governor in May, includes a statutory process which requires “good faith” discussions relative to the employee’s needs and the company’s business operations. Despite Vermont’s efforts to make the workplace more accommodating, the United States still lags behind Europe when it comes to flexible work schedules and accommodating family life issues. For example, Vermont is already a decade behind the United Kingdom which passed similar legislation in 2003. The reasons for this are not cut-and-dried either.

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Don’t let the sofas fool you; work can still be red in tooth and claw

by • Comment, Flexible working, Furniture

Herbert James Draper: Ulysses and the sirens

Herbert James Draper: Ulysses and the sirens

We keep filling our workplaces with sofas, coffee shops and other lifestyle touches while our homes are being slowly eroded by the trappings of work. First it was the fax machine. Then the mobile phone. Then working from home. The places available for us to work is seemingly more diverse than ever. But does this acknowledged trend towards domesticity make the workplace a kinder, gentler place? Maybe on the surface but beware to those who dare succumb to the siren song of these things. Using them could mean the end of your career.A recent conversation I had with an executive highlighted the problems inherent in the mixed messages this “softening” of the work environment brings.

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Two major new London fit-out contracts for ISG

by • Company news, Workplace design

Colegreave HouseMultinational fit-out and construction firm ISG has won a contract for the fit-out of clothing retailer Arcadia’s UK headquarters near Oxford Street in London and is believed to have won a £50 million contract to fit out the ‘Baby Shard’ at London Bridge for Rupert Murdoch’s News UK. The £32 million Arcadia project for the reinvention of Colegreave House, designed by Sheppard Robson, involves the fit-out of four storeys and 155,000 sq. ft. of the existing building. Staff at the firm responsible for High Street brands such as Dorothy Perkins, Top Shop and Burton will remain in situ for the duration of the phased project which includes the installation of glazed roofs over the atria at the heart of the building to provide new community areas for staff.

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What’s wrong with adopting a more positive approach to work and workplaces?

by • Comment, Facilities management, Public Sector, Workplace, Workplace design

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Has there ever been a UK government more interested in the workplace than this one? Most of it has been about cutting costs of course, so the majority of announcements emanating from the Cabinet Office have been about procurement, design and environmental performance. David Cameron even at one point announced that he wanted to measure people’s happiness. The questions needed to work out how happy we are proposed by the Office for National Statistics as a result would have had a very familiar feel for anybody who has ever completed a workplace satisfaction survey even if they miss the most blindingly obvious point that when you’re skint and in mortal fear of losing your job, most other things about work lose their lustre.

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Google is Generation Y’s choice as world’s most attractive employer

by • News, Workplace

Google is Generation Y's choice as world's most attractive employerCool offices, generous employee perks and of course being a successful global tech firm may seem the obvious reasons why Google is perceived as the world’s most attractive employer by Generation Y, according to a global poll. However, employer branding company Universum Global’s annual list of the 50 companies business and engineering students would choose as the best to work for, finds the most common characteristics young workers consider most important in a potential employer are pretty much the same applicants of all ages would cite. These are; market success, professional training and development opportunities, supportive leaders and job security. So maybe Millennials aren’t so easily swayed by nap pods after all. More →

Employee engagement among younger workers is on the increase

by • News, Workplace

Gen-YA staggering 92 per cent of Generation Y workers believe their role directly contributes to their organisation’s success. According to a poll of 1,120 UK office workers by recruitment solutions provider hyphen, younger workers in the UK feel more empowered and positive than ever about their workplace. Nearly two thirds (62.9%) of those aged 25-34 are proud to work for their current organisation and 81.8 per cent believe their colleagues and managers seek their opinion and listen to their views, up 16 per cent from March 2013. While the attitudes among younger workers are positive, the research suggests that older workers are feeling less optimistic – 15.9 per cent said they were not proud to work in their organisation – up nearly 8 per cent from March 2013. More →

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