April 8, 2024
It should be easier for organisations to say the hardest word, without admitting liability
UK law could be updated to make it easier for organisations to offer sincere apologies to those who have been wronged following the launch of a government consultation today (8 April 2024). The Compensation Act, which became law in 2006, made it easier for public institutions, private companies and their employees to apologise, without admitting liability in civil proceedings. Yet almost 20 years on, the government says there is little evidence this has encouraged businesses to use apologies more as form of reparation – leaving many victims without proper closure and a sense they are unable to move on with their lives. More →
April 5, 2024
A just in time lesson about office design
by Mark Eltringham • Comment, Workplace design
The nascent years of new ways of working in the late 80s and early 90s coincided with a widely held but soon to be discarded belief that the Japanese had cracked management practices. So it was perhaps inevitable that the principles of a process called just in time manufacturing – most famously applied in the factories of Toyota – should migrate to new forms of office design and the rapidly developing practice of flexible working.
More →