More than a million UK workers have quit their jobs in the past year due to a lack of flexible working, according to a new poll from the CIPD. The organisation’s latest report highlights a growing tension between employer demands and employee expectations, particularly among younger workers. The survey of 2,000 employers and 5,000 employees suggests that around 3 percent of the workforce left their roles since January 2024 because they were unable to access the flexibility they needed. The findings come more than a year after UK workers gained the legal right to request flexible working from day one. More →

Human-attributed responses are perceived as more supportive, emotionally resonant, and caring than identically AI-generated responses, according to a new study by Hebrew University of Jerusalem researchers. Published in the journal Nature Human Behaviour, the study involved over 6,000 participants in nine different experiments in which chatbot responses were crafted by large language models (LLMs). The research reveals that human-attributed responses are perceived as more supportive, more emotionally resonant, and more caring than identical AI-generated responses. More →

As cities continue to grow, the pressure on infrastructure, resources and the environment is intensifying. A new global study warns that urban centres must move beyond new construction and reimagine the buildings they already have. Retrofitting – enhancing and upgrading existing structures -is emerging as a key strategy to cut emissions, improve energy performance and boost urban liveability. The Radical Retrofit report by Economist Impact, supported by JLL, argues that making cities more sustainable and resilient will depend on retrofits that improve safety, health and accessibility, while also driving economic value. Though still in its early stages, the movement is gaining traction across global cities such as Singapore, New York, Paris and Dubai. Yet the pace must accelerate dramatically from today’s retrofit rate of 1 percent per year to at least 3 percent to align with net-zero goals. More →

The British Council for Offices (BCO) has published a new report which claims that while office utilisation rates have stabilised, there has been a fundamental shift in how offices are used, with major implications for developers, investors and occupiers. The report, authored by Nigel Oseland of Workplace Unlimited, shows that the long-standing benchmark of 80 percent office utilisation is no longer fit for purpose. Post-pandemic data suggests a more realistic, but nevertheless conservative, figure of 66 percent equating to an effective density of 15 sq. m per occupant, up from the previous 12.5 sq. m. This recalibration reflects a maturing flexible working model that empowers organisations to right-size their space, reduce waste and enhance employee experience. With high-profile organisations in financial services and the public sector under the spotlight for space misalignment, the report offers timely, evidence-based guidance for the sector. More →

Bigger and better than ever, the digital edition of the new issue of Works magazine is available for you to read for free. Print copies will be in the post soon. In this issue: we speak with Jonathan Hindle and Craig Jones, two stalwarts of the UK office design scene who continue to pioneer new ideas; our round table considers the challenges that arise when projects seem to cross the lines of professional demarcation and what happens when high profile examples such as The Elizabeth Line win awards outside of their supposed domain; we profile two projects that prove there is life in business districts yet; we showcase the latest winners of the Design Guild Mark; look at office trends in the thriving Polish economy; Rob Kirkbride reports from Chicago Design Week, as its two competing centres threaten to tear it apart; look back on Clerkenwell Design Week now the dust has settled; and there are all the regular features, news and commentary you need.