About Mark Eltringham

Mark is the publisher of Workplace Insight, IN magazine, Works magazine and is the European Director of Work&Place journal. He has worked in the office design and management sector for over thirty years as a journalist, marketing professional, editor and consultant.

Posts by Mark Eltringham:

March 31, 2016

Government needs to wise up to the Fourth Industrial Revolution ⁰

by Mark Eltringham • Comment, Property, Public Sector, Technology

Last week, the UK Government passed the latest bill to pave the way for the creation of HS2, the high speed rail line that will initially connect London with Birmingham and later cities like Sheffield, Manchester and Leeds. Most of the criticisms of the line are focussed on its financial and environmental costs, impact on the wider rail network and (frankly poor) design. We can grant the project’s proponents all of their arguments countering those points and still we are left with a perhaps more fundamental problem. We are now committed to creating a train that will monopolise the resources available to public transport for the next twenty years and exist for more than a hundred, but without considering the world in which it will arrive. I’d go further and suggest that even as its tracks are laid, the world around it will already have left it behind, leaving it as an impressive but doomed testament to hubris, old tech and failure of imagination.

March 29, 2016

Workers spend large parts of each day doing nothing or wasting their time ⁰

by Mark Eltringham • News, Technology, Wellbeing

If it ever seems that you spend a large chunk of your average working day either doing nothing or wasting it on pointless nonsense, then don’t worry about it because that is all perfectly normal. You may already know that just by looking around you, but two new surveys highlight just how much time people consider unproductive each day. The Global Attitudes to Work survey from Qualtrics polled 6,250 employees in 14 countries and found that UK workers believe that 36 percent of the time they spend at work is unproductive. This puts the UK towards the bottom of the international pile when it comes to perceptions of their productivity, a fact perhaps explained by another survey from Workfront which suggest that many Brits are unnecessarily disorganised and spend inordinate amounts of time dealing with non work related emails, looking for lost files and then simply replicating them after fruitless searches.

March 22, 2016

Technology firms will determine the future of real estate, claims report ⁰

by Mark Eltringham • Facilities management, News, Property, Technology

The future of real estate will be shaped by the confluence of technological and physical infrastructure, the growth of flexible working, shrinking lease lengths, a shift in focus away from location and the changing expectations of occupiers. These are the key and perhaps unsurprising conclusions of a new report from KPMG. One of the most intriguing findings of the New Foundations report is that the widespread application of data analytics and the growing number of occupiers who will use office space as a service will lead to a greater degree of collaboration between property and technology firms to offer space to clients. Although property firms may still take the lead, the report suggests that ‘serviced office models are just the beginning of this trend and specialist companies will emerge to scale up and manage these income streams. These might be joint ventures between existing property owners and technology providers.’

March 22, 2016

While politicians squabble, here’s what the Budget meant for the workplace ⁰

by Mark Eltringham • Comment, Facilities management, Legal news, Workplace, Workplace design

Strange as it may seem now, there was a Budget last week. We’d planned to produce a report on it once the dust had settled but given that whatever dust had originally been kicked up has now been swept away by a political storm, it’s only now we feel able to offer some perspective a few days out. As ever these days, the budget touched on a number of aspects of the workplace, sometimes hitting the mark and sometimes suggesting politicians don’t yet understand how people work. There was the usual stuff about rates and commercial property but also plenty to digest about the freelance economy, productivity, new technology, flexible working legislation and the current, often faltering attempts to develop wealth and infrastructure as well as the 21st Century creative and digital economy in places other than London. There’s plenty to digest here and plenty of people have already had their say, so a chance to grab a coffee and take all or some of it in.

March 21, 2016

Staff value engagement and culture but many feel let down by employers ⁰

by Mark Eltringham • News, Wellbeing, Workplace

Real estate consultancy JLL has issued a survey to explore the results of its January 2016 report into workplace engagement. The new study reveals – perhaps unsurprisingly – that there is a mismatch between employee’s positive attitudes towards the issues of engagement and culture and their negative experience of them in their current roles. So, while 87 percent of respondents agree that engagement and culture are key drivers of organisational performance, 42 percent don’t believe that their employer effectively capitalises on the workplace to enhance employee engagement, 46 percent do not think that their workplace is used as a key competitive differentiator to attract and retain talent and 41 percent do not agree that their workplace is used as a tool to generate a positive company culture. The study highlights the issues associated with lack of engagement and suggests a number of solutions to help employers engage with staff.

March 18, 2016

Google submits revised plans for California headquarters ⁰

by Mark Eltringham • Architecture, Case studies, Flexible working, News, Technology, Workplace design

Google’s ambitious plans for a new headquarters complex in California have been dramatically scaled back after the original plans were rejected by the City of Mountain View authorities. The original project came into question last year when it was revealed that Google’s plans were seen as overly ambitious given that they were competing for available space with LinkedIn’s plans for an office on adjacent land. The new plans, created by Heatherwick Studio and Bjarke Ingels Group share many of the same objectives however, including an open design, extensive landscaping, a focus on both work and leisure facilities and a flexible and sustainable design. The new schematics present it essentially as Centre Parcs populated by hipsters. As one Insight contributor convincingly argued recently, this sort of design is impressive and ideal for Google but should not be taken as a blueprint for anybody else.

March 18, 2016

Foreign team leaders bring out the best in multicultural teams ⁰

by Mark Eltringham • News, Workplace

Foreign team leaders are better equipped to lead multicultural teams – and can directly increase team performance, according to new research from Katja Raithel of the RSM Rotterdam School of Management, Erasmus University. The report surveyed 66 multicultural teams and found that those led by foreign managers put in more effort and were better at completing their work on time.The teams also reported to be better at problem solving and were seen to be more effective in general.The results also showed that it does not matter how long a foreign national has been in the job – they will be more effective regardless of tenure. However, when looking at local leaders, Raithel found that the experience of leading a culturally diverse team could serve as an international experience in itself – and that the longer a local leader held their position in a multicultural team, the better the team would perform.

March 17, 2016

Flexible working increasingly the norm for financial services firms ⁰

by Mark Eltringham • Flexible working, Technology, Workplace design

Flexible working is on the way to becoming the norm in financial services with the average employee spending 39 percent of their time working remotely, according to new research from tech consultancy Intercity Technology. The company surveyed a mere 100 employees from different organisations within the financial services market to gain insight into their workplace habits so you may want to treat this carefully. The respondents also thought this proportion of time spent remote working would increase in the next two years to 41 percent, with an ever increasing adoption of technology-led solutions in the workplace. Additionally, the surveys suggests that 70 percent of employees believe using a device of their own choosing positively impacts the way they work with their colleagues, with the biggest specific benefits identified as flexibility (51 percent), more productivity (42 percent) and improved collaboration (33 percent).

March 17, 2016

Study confirms that commuting by car has serious health consequences ⁰

by Mark Eltringham • Environment, News, Wellbeing

Adults who commute to work via cycling or walking have markedly lower body fat percentage and body mass index (BMI) measures in their mid-life compared to adults who commute via car, according to a new study in The Lancet Diabetes & Endocrinology journal. Even people who commute via public transport also showed reductions in BMI and percentage body fat compared with those who commuted only by car. This suggests that even the incidental physical activity involved in taking journeys by public transport may be significant. The study looked at data from over 150,000 individuals from the UK Biobank dataset, a large, observational study of 500,000 individuals aged between 40 and 69 in the UK. The study is the largest to date to analyse the health benefits of active transport. The strongest associations were seen for adults who commuted via bicycle, compared to those who commute via car.

March 16, 2016

The difference between ‘recyclable’ and ‘recycled’ is management not material

by Mark Eltringham • Comment, Environment, Facilities management, Furniture

The Times (paywall) has uncovered some pretty remarkable statistics about the way the British consume coffee. It appears that we now buy some 2.5 billion paper cups of coffee each year, primarily from the main High Street chains. That’s about 7 million cups a day. The good news for the environmentally conscious public would appear to be that all the chains ensure that each cup is fully recyclable and so prominently displays its green cred where the consumer can’t miss it. The problem is that just 1 in 400 of the cups are actually recycled with the rest going to landfill. The firms involved may include recycling bins in-store, but that accounts for just a fraction of the disposal of the cups. As The Times points out, the companies understand that consumers are more impressed by the claim that a product is 100 percent recyclable than 0.25 percent recycled. They are swayed by the material and ignorant of the management.

March 16, 2016

A new guide to delivering successful sustainable fit-out projects ⁰

by Mark Eltringham • Environment, Facilities management, News, Workplace design

Today marks the publication of a new guide which claims to help contractors and end-users deliver sustainable fit-out projects. Published by trade body the Construction Industry Research and Information Association (CIRIA), the Fit-out environmental good practice on site guide (C757) claims to be a more practical guide than other publications and standards and addresses the most important challenges for those responsible for fit-outs across a range of sectors including offices, retail, education, leisure and health. The authors claim that the fit-out sector faces unique challenges that include the need for a quick turnaround of projects, the need to control costs as well as deal with project specific site constraints. The guide aims to help the managers of fit-out projects to meet these challenges as well as helping them to deliver projects that are sustainable both during the fit-out phase, occupancy and the life of the completed project.

March 15, 2016

US businesses wasting $1.8 trillion annually on mundane tasks ⁰

by Mark Eltringham • News, Technology, Wellbeing, Workplace

A new report from enterprise software firm Samanage, claims that US businesses are wasting up to $1.8 trillion annually on repetitive and mundane tasks that could easily be automated, leaving people free to carry out more productive and creative work. The Samanage State of Workplace Survey, polled around 3,000 US working adults and claims that workers spend an average of 520 hours a year – more than one full day’s work each week – on repetitive services and tasks that could be easily automated, such as, password reset requests, contract reviews and approvals, office supply requests and performing other simple administrative tasks. In addition to lost time and money, the survey also claims employees are skirting organisational IT policy. Outdated technology is holding employees in the modern workforce back from driving process efficiency and identifying ways to make their work life better.