About Mark Eltringham

Mark is the publisher of Workplace Insight, IN magazine, Works magazine and is the European Director of Work&Place journal. He has worked in the office design and management sector for over thirty years as a journalist, marketing professional, editor and consultant.

Posts by Mark Eltringham:

March 18, 2016

Foreign team leaders bring out the best in multicultural teams ⁰

by Mark Eltringham • News, Workplace

Foreign team leaders are better equipped to lead multicultural teams – and can directly increase team performance, according to new research from Katja Raithel of the RSM Rotterdam School of Management, Erasmus University. The report surveyed 66 multicultural teams and found that those led by foreign managers put in more effort and were better at completing their work on time.The teams also reported to be better at problem solving and were seen to be more effective in general.The results also showed that it does not matter how long a foreign national has been in the job – they will be more effective regardless of tenure. However, when looking at local leaders, Raithel found that the experience of leading a culturally diverse team could serve as an international experience in itself – and that the longer a local leader held their position in a multicultural team, the better the team would perform.

March 17, 2016

Flexible working increasingly the norm for financial services firms ⁰

by Mark Eltringham • Flexible working, Technology, Workplace design

Flexible working is on the way to becoming the norm in financial services with the average employee spending 39 percent of their time working remotely, according to new research from tech consultancy Intercity Technology. The company surveyed a mere 100 employees from different organisations within the financial services market to gain insight into their workplace habits so you may want to treat this carefully. The respondents also thought this proportion of time spent remote working would increase in the next two years to 41 percent, with an ever increasing adoption of technology-led solutions in the workplace. Additionally, the surveys suggests that 70 percent of employees believe using a device of their own choosing positively impacts the way they work with their colleagues, with the biggest specific benefits identified as flexibility (51 percent), more productivity (42 percent) and improved collaboration (33 percent).

March 17, 2016

Study confirms that commuting by car has serious health consequences ⁰

by Mark Eltringham • Environment, News, Wellbeing

Adults who commute to work via cycling or walking have markedly lower body fat percentage and body mass index (BMI) measures in their mid-life compared to adults who commute via car, according to a new study in The Lancet Diabetes & Endocrinology journal. Even people who commute via public transport also showed reductions in BMI and percentage body fat compared with those who commuted only by car. This suggests that even the incidental physical activity involved in taking journeys by public transport may be significant. The study looked at data from over 150,000 individuals from the UK Biobank dataset, a large, observational study of 500,000 individuals aged between 40 and 69 in the UK. The study is the largest to date to analyse the health benefits of active transport. The strongest associations were seen for adults who commuted via bicycle, compared to those who commute via car.

March 16, 2016

The difference between ‘recyclable’ and ‘recycled’ is management not material

by Mark Eltringham • Comment, Environment, Facilities management, Furniture

The Times (paywall) has uncovered some pretty remarkable statistics about the way the British consume coffee. It appears that we now buy some 2.5 billion paper cups of coffee each year, primarily from the main High Street chains. That’s about 7 million cups a day. The good news for the environmentally conscious public would appear to be that all the chains ensure that each cup is fully recyclable and so prominently displays its green cred where the consumer can’t miss it. The problem is that just 1 in 400 of the cups are actually recycled with the rest going to landfill. The firms involved may include recycling bins in-store, but that accounts for just a fraction of the disposal of the cups. As The Times points out, the companies understand that consumers are more impressed by the claim that a product is 100 percent recyclable than 0.25 percent recycled. They are swayed by the material and ignorant of the management.

March 16, 2016

A new guide to delivering successful sustainable fit-out projects ⁰

by Mark Eltringham • Environment, Facilities management, News, Workplace design

Today marks the publication of a new guide which claims to help contractors and end-users deliver sustainable fit-out projects. Published by trade body the Construction Industry Research and Information Association (CIRIA), the Fit-out environmental good practice on site guide (C757) claims to be a more practical guide than other publications and standards and addresses the most important challenges for those responsible for fit-outs across a range of sectors including offices, retail, education, leisure and health. The authors claim that the fit-out sector faces unique challenges that include the need for a quick turnaround of projects, the need to control costs as well as deal with project specific site constraints. The guide aims to help the managers of fit-out projects to meet these challenges as well as helping them to deliver projects that are sustainable both during the fit-out phase, occupancy and the life of the completed project.

March 15, 2016

US businesses wasting $1.8 trillion annually on mundane tasks ⁰

by Mark Eltringham • News, Technology, Wellbeing, Workplace

A new report from enterprise software firm Samanage, claims that US businesses are wasting up to $1.8 trillion annually on repetitive and mundane tasks that could easily be automated, leaving people free to carry out more productive and creative work. The Samanage State of Workplace Survey, polled around 3,000 US working adults and claims that workers spend an average of 520 hours a year – more than one full day’s work each week – on repetitive services and tasks that could be easily automated, such as, password reset requests, contract reviews and approvals, office supply requests and performing other simple administrative tasks. In addition to lost time and money, the survey also claims employees are skirting organisational IT policy. Outdated technology is holding employees in the modern workforce back from driving process efficiency and identifying ways to make their work life better.

March 15, 2016

Many firms only hold on to paper documents for their signatures ⁰

by Mark Eltringham • Furniture, News, Workplace design

While many people find it convenient to use paper as a medium for note taking and idea generation, the only reason many firms hold on to paper documents is to preserve the signatures on them. That is the key finding of a new survey from knowledge management trade association AIIM. The study found that 56 percent of executives retain signed contracts and order forms and 31 percent agree their paper documents are around only for the signatures. Consumption of paper remains high in many firms, but less and less of it is actually retained. The research is published ahead of new regulations which come into force in the EU later this year which are designed to standardise and codify the practice of retaining e-signatures on business critical documents. However, AIIM remains sceptical that the eIDAS regulations which come into force this Summer will quickly create a standard trust based form of e-signature.

March 11, 2016

What that story about menstrual leave teaches us about flexible working ⁰

by Mark Eltringham • Comment, Flexible working, Technology, Workplace

There’s nothing that makes you yearn more for the end of humanity quite like the comments section on a website. There is such a direct correlation between your zeal for the apocalypse and the amount you expose yourself to the fetid bullshit that seeps from some people’s heads on to the Internet that you could graph it pretty accurately, with an especially steep curve formed by the stuff that lie below the surface of YouTube videos and certain newspaper articles. It’s wise to limit your exposure to this stuff because whenever you gaze into the abyss, the abyss gazes back into you. Occasionally though, the eye may drift below the content and catch a glimpse of how a lot of people think. One example cropped up recently when it was announced that a Bristol based company called Coexist had decided to offer its women employees menstrual leave, meaning they could work from home or take time out if they felt they needed it.

March 10, 2016

Staff believe 91 percent of UK firms will no longer be competitive by 2020 ⁰

by Mark Eltringham • News, Technology, Workplace

Studies using 2020 as an apocalyptic landmark are thinner on the ground these days as we get closer to the actual year, so it’s great to see the old chestnut given another roasting in a new report from tech consultancy Infomentum. The headline stat from their new Beyond Digital report is that 91 percent of UK employees believe that new technology will mean that their current businesses will no long be competitive by 2020 unless they face up to the challenges of the digital economy. The report, based on a study of over 1000 office workers, examines how new technology is set to disrupt businesses and employment. Around 50 percent of respondents believe their employers will have to invest in new technology in order to fend off extinction. The survey also suggests that organisations resort to bandwagon jumping when it comes to new technology rather than assessing their needs before making decisions.

March 9, 2016

The nine workplace trends every organisation must learn to address ⁰

by Mark Eltringham • Facilities management, News, Wellbeing, Workplace, Workplace design

The latest company to set out its vision of workplace trends is food services provider Sodexo. The company’s 2016 Workplace Trends Report suggests there are nine key areas that managers should address, each linked by the common theme of striking the right balance between the organisation’s commercial objectives and the needs of its stakeholders. The report is a detailed meta-analysis based on primary research, client feedback and research from academics, trade associations and FM providers. The report covers the most talked about themes in workplace design and management including wellness, work-life balance, diversity, green building and workforce engagement. The authors acknowledge the challenge firms face in striking the balance between these complex and conflicting demands and call for an ‘holistic’ approach to resolve them (which may suggest they have as much of an idea about the right answers as anybody else).

March 7, 2016

Nearly all managers are now seeking to redesign their organisation ⁰

by Mark Eltringham • News, Workplace, Workplace design

Ninety-two per cent of the UK’s human resources and business leaders see redesigning their organisation as their most important priority, according to Deloitte’s Global Human Capital Trends 2016 survey. As part of this shift in focus, 42 per cent of UK respondents say they are already currently restructuring their organisation and 49 per cent have recently completed the process. Only seven per cent say they have no plans to restructure. The report also claims that lack of employee engagement is an issue currently facing 80 per cent of respondets. Only 36 per cent report that they are prepared to tackle engagement issues. Despite the emergence of ‘easy to use’ tools to frequently evaluate employee sentiment, 76 per cent of UK organisations still measure employee engagement only once a year. Forty-two percent measure this engagement through annual surveys and 20 per cent through interviews and focus groups.

March 7, 2016

Government talks a good game on technology, then fails to deliver ⁰

by Mark Eltringham • Comment, Flexible working, News, Technology

Last week, the UK Cabinet Office Minister Matt Hancock delivered a speech to the Institute of Directors, outlining details of the government’s Cyber First programme which aims to develop the skills needed to address the security threats posed by the digital revoluution. The speech was full of the usual stuff about the ‘interconnected world’. It even suggested at one point that the UK has ‘one of the most digitally advanced governments in the world’. Recent developments would suggest that this is slightly wide of the mark, to put it mildly. According to a February report from the regulator Ofcom, the UK’s broadband infrastructure continues to lag behind other countries, held back by BT’s characteristically inept and self-serving monopoly of cable infrastructure. Now the government has confirmed it scrapped its flagship mobile infrastructure project which set out to reduce the number of ‘not spots’ in the country.