October 31, 2017

Boundary-less workplaces must offer contextual, personalised workspaces

by Sara Bean • Facilities management, Flexible working, News, Technology, Workplace, Workplace design

The future workplace will replace familiar, rigid hierarchies and departments with small, collaborative networks of teams and the lines between individual organisations and ecosystems will blur as companies increasingly cast their net wider to innovate. This is one of the predictions made in a Fujitsu-commissioned whitepaper ‘Workplace 2025’ which argues that businesses must rethink social and technology strategies to plan for the future workplace – or risk being left behind. To appeal to future employees with the right skills, the whitepaper, which was produced by European research firm Pierre Audoin Consultants (PAC) advises that businesses must ensure they are moving towards an environment that provides contextual, personalised workspaces aligned to the individual needs of users. At the same time, they should plan to encourage enhanced peer collaboration by implementing technologies such as augmented reality. The Workplace 2025 report foresees that today’s organisational structures will become more agile, adapting to constantly-changing economic conditions, competitive landscapes and customer demands.

October 27, 2017

HR Directors turning their attention to workplace design and experience

by Mark Eltringham • Flexible working, News, Workplace, Workplace design

The role of HR Directors is going to change in the future as they will increasingly become “curators” of the office, charged with generating the right atmosphere to inspire millennial workers, according to a study of 100 HR Directors by Unispace. The study claims found that there will be greater HR ownership of the physical workplace in the future as human resources becomes more focused on the employee “experience”. A key to future success will be ensuring workers are “engaged with the workplace” and enable them to collaborate in better ways and become more productive. A recurring theme identified during the interviews was a change to the overall decision-making process around physical space. Previously the remit of property and facilities management, it now includes HR representation as standard practice in large organisations. Bringing HR to the table enables the working environment to embody organisational values and contribute towards achieving strategic “people-led” business objectives, such as better staff retention and productivity.

October 26, 2017

Workplace design continues to lag behind the needs of modern working life

by Neil Franklin • Flexible working, News, Technology, Workplace design

Companies around the world waste potentially billions of dollars on under-utilised office spaces that are unfit for purpose and do not reflect the needs of modern workers, a recent benchmark study of over 100 workplaces claims. The study, Optimaze Workplace Review, from Finland based workplace analyst Rapal Oy took place during 2016, aggregates space utilisation data collected from 15 countries. The 330 observational space utilisation studies involved more than 6,600 walk-throughs of 111 buildings and 53,600 work spaces around the world to explore the working practices and environments of more than 23,000 people. It also includes a dataset of around 354 million observations of workstation use in total. The report’s main conclusion is that leadership teams are increasingly placing workplace management issues higher on their agendas, aware of the need to align spaces with new working cultures.

October 25, 2017

Frederick Taylor was a man of his time not a whipping boy for ours

by Mark Eltringham • Comment, News, Workplace, Workplace design

Everybody likes a pantomime villain, and for many commentators on management and office design, they don’t come more dastardly than Frederick W. Taylor. Not only do pictures of him betray him as wealthy, white and starched, his ideas and the language in which they are couched are totally out of step with the way we think now. So for anybody writing about enlightened contemporary management practices, it’s no wonder that it is almost customary to start with a rejection of Taylorism in general and his theory of scientific management in particular. The gist of Taylorism laid out in his 1911 book The Principles of Scientific Management is that work should be analysed to establish the most efficient way of doing it, the right person to do that work must be chosen and managers are there to make sure that it all goes to plan. As far as workers are concerned, what we now think of as Taylorism is best (and partly unfairly) summed up as:‘You’re not paid to think. Shut up and do your job.’

October 23, 2017

An environmental psychology perspective on workplace design

by Nigel Oseland • Facilities management, Features, News, Wellbeing, Workplace design

I recently had the pleasure of travelling to Cape Town to present a keynote address at the Dare to Lead conference organised by Green Building Council South Africa (GBCSA). I had just 20 minutes to speak on a psychologist’s view of health, wellbeing and performance; that’s a huge subject area and pretty much my whole career condensed down to the typical time it takes to boil a pan of potatoes. So, I focused on just three psychological theories: motivation, personality and evolutionary psychology.

October 20, 2017

Office ping pong tables a waste of money as solution to low productivity

by Sara Bean • News, Technology, Wellbeing, Workplace, Workplace design

Over half (55 percent) of UK employees are productive for less than 30 hours per week yet UK employers plough money into quirky benefits that a majority of employees see as a distraction a new report claims. New research from Sage. ‘Why your workforce isn’t working’ found that while many companies invest in quirky benefits to keep staff happy, their employees aren’t impressed. Only 9 percent believe company outings are a valuable benefit, and even fewer were favourable on office games such as ping-pong – with only 6 percent saying they value it as part of the work experience. In fact, in some cases people felt these were doing more harm than good: with over half (55 percent) saying that they are distracting and decrease productivity. Commissioned by Sage People, the study spoke to 3,500 global workers to uncover what people really want from their employers. The UK findings show the disconnect between the benefits employers provide and what employees want.

October 20, 2017

Seven workplace stories we think you should read this week (apart from ours)

by Mark Eltringham • Comment, Facilities management, Technology, Workplace design

The backlash to being a thought leader

Automation and Artificial Intelligence bullshit

Science in the gig economy

The seven deadly sins of AI predictions

The flight of people back to the suburbs

The changing psychology of the workplace

The rock and roll workplace

October 19, 2017

Future office and changing business of work debated at Workplace Trends

by Sara Bean • Comment, Coworking, Facilities management, Technology, Wellbeing, Workplace design

Those working within the built environment are already in the change business, was the view of Neil Usher of workessence in his presentation at the Workplace Trends Conference which was held in London this week. This was apt, as the changing business of work’ was the theme of the conference. It’s a pretty common topic these days of course but a strong line up of speakers ensured some interesting discussions; which included the rise of the gig economy, the variety of ways people from different cultures perceive workplace design and predictions on the workplaces of the future. On the current design and fit out of the office, Usher was clear; that creating a fantastic workplace is independent of culture, location, the work style you want to create and the sector in which you’re working. His other mantra was that you can still work in an awful workplace with great technology, but not the other way around, which is why there is no excuse for not getting your technology right.

October 18, 2017

Calls for commercial property sector to have a greater focus on customer experience

by Mark Eltringham • News, Property, Workplace design

The UK commercial property industry is undergoing a fundamental shift towards a more customer centric approach, with an increasingly greater emphasis being placed on delivering outstanding customer service to occupiers. This is the key finding of a new report from The British Council for Offices (BCO) entitled ‘Office Service Standards and Customer Experience: a best practice guide’. While for those who hold a very traditional landlord occupier relationship this change in thinking, attitude and operation may feel revolutionary, the report argues we are already seeing the industry evolve across the board. It claims that this is accelerated by new ‘property sector disruptors’, who are driving a shift in the relationship between property owners and corporate occupiers. To ensure they are keeping pace with their changing requirements and aspirations, property owners and managers are increasingly realising the need to invest in building strong relationships with their occupiers

October 12, 2017

Working conditions and office design shown to impact on employee performance

by Sara Bean • Facilities management, News, Wellbeing, Workplace, Workplace design

New evidence of a strong correlation between productivity, creativity and even profitability with employee working conditions, such as: light, air, noise, health, culture, design, movement and the quality of furniture have been established in a new report. The syndicated research project, Wellness Together, carried out by Sapio Research, of 1000 UK based office workers and 50 Facilities Management experts, suggests a strong link between people feeling catered and cared for by their workplace/employers and how this impacts business performance. Wellness at work is a dominant theme in any discussion about the workplace. But this is not just a discussion about happiness, it is about creating cultures and environments that are conducive to commercial success. The study identifies that in order to achieve true ‘Wellness’ attention to every single component that can impact mental and physical health needs to be considered, from building structures and company cultures through to the physical furniture and fittings that employees require to work efficiently and effectively.

October 12, 2017

New Scotland Yard wins Better Public Building Award at the 2017 British Construction Industry Awards

by Mark Eltringham • Architecture, News, Public Sector, Workplace design

The New Scotland Yard building on Victoria Embankment has been named as the winner of the 2017 Prime Minister’s Better Public Building Award. The Award sets out to ‘recognise excellence in publicly funded buildings and infrastructure, and highlights projects that bring real change to communities, demonstrate innovative and efficient construction and deliver value for money’. The winning building, designed by AHMM, is a £58 million project that remodelled and extended the former Curtis Green building. It represents a move back to Victoria Embankment for the Metropolitan Police service, having first previously occupied the address in 1890. The new entrance is designed ‘to create a welcoming and non-institutional yet secure front door’ and reinstates the iconic revolving sign. The project was completed as part of a major rethink of the organisation’s corporate real estate strategy, in line with UK Government objectives for the public sector estate.

October 11, 2017

Traditional department-based office layouts reduce efficiency and collaboration, say bosses

by Sara Bean • Facilities management, Furniture, News, Workplace, Workplace design

Nearly two thirds (64 percent) of senior executives say their offices are still structured on a traditional departmental basis, despite the fact that the majority of those polled in a recent survey (94 percent) believe project efficiency could increase significantly if they simply re-arranged their office seating plans to promote cross-departmental collaboration between team members. The new report Agile Ways of Working: The Great Leadership Disconnect from digital consultancy, Red Badger, claims that not only do these senior decision makers believe in the promotion of collaboration, but four out of five (81 percent) digital leaders in organisations who were additionally surveyed, strongly believed that an inflexible office layout actively led to delays in launching a product or service into the market or to customers. “Waterfall” ways of working (62 percent) and teams working on multiple projects at once (51 percent) were also among the most cited reason for delays in the past.