November 21, 2013

What the death of the landline tells us about how we work

by Mark Eltringham • Comment, Flexible working, Technology

One of the items that always used to grace the brochures of office furniture companies when I started work in that particular industry was a telephone table. For the uninitiated, this was used as a home for the office landline, shared by a team of people, who were often expected to take turns to answer when it rang. It came with a shelf for telephone directories, fax machine and a Rolodex. This might all seem quaint or, if you’re under 25, make absolutely no sense whatsoever, but it was under twenty years ago. One by one the items involved in this particular workplace scenario have vanished. But like the Cheshire Cat’s smile, the telephone itself has remained. Until now, that is.

November 20, 2013

Lawyers often view flexible working as ‘career suicide’, claims report

by Mark Eltringham • Flexible working, Legal news, Workplace

As we reported just a few weeks ago, when it comes to implementing flexible working practices, one of the UK’s most obdurate sectors is the legal profession. While an increasing number of law firms are implementing flexible working of one sort or another, progress remains slow compared to other types of organisation and is offered primarily to certain echelons of employees. Now a new survey from commercial solicitors Fletcher Day explores the reasons for this recalcitrance and suggests that many law firms are culturally reluctant to offer flexible working, may only agree to it as a short term measure and believe that flexible working is not compatible with a successful career. This view also appears to be held by over three-quarters of the lawyers surveyed, including those who may have requested flexible working arrangements recently.

November 18, 2013

Zero hours contracts: Are they really such bad news?

by Adam Hartley • Comment, Flexible working

Zero hours contracts have hardly been out of the news in recent weeks. The overwhelming majority of the media coverage has been negative, suggesting that zero hours contracts are exploitative of workers and should be outlawed. The pressure gauge has risen to such an extent that, in September, the Business Secretary, Vince Cable, announced that there would be a consultation process to tackle any abuse discovered. The Labour Party has also announced it will be conducting its own review. But why all this sudden interest? Zero hours contracts are not a new phenomenon… and, on the face of it, they provide employers with the type of flexibility which the Government has been so keen to introduce, allowing employers to maintain a flexible workforce capable of meeting short-term staffing needs. More →

November 9, 2013

Looking back on a year in which the office sought a clearer sense of identity

by Mark Eltringham • Comment, Facilities management, Flexible working, Workplace design

It’s not often that workplace management becomes national business news but that happened at the end of February when the world became very interested for a while in the way we design and manage offices. The reason for this was the decision by Yahoo to ban homeworking for staff at its headquarters. The resultant period of shirt-rending at this challenge to received wisdom told us more about the changing view of the workplace than the actual decision by Yahoo. As the dust settled, we discovered that the Yahoo CEO Marissa Mayer had based her decision to change working practices on data from the company’s network that showed people working from home didn’t log on to the company Virtual Private Network as much as those in the office.

November 5, 2013

Interview: Greg Lindsay on engineering serendipity and harnessing chaos

by Mark Eltringham • Flexible working, Workplace, Workplace design

Render of Plaza at Zappos offices in LA

Greg Lindsay is a journalist and urbanist. He is a contributing writer for Fast Company and co-author of the international bestseller Aerotropolis: The Way We’ll Live Next as well as a visiting scholar at New York University’s Rudin Center for Transportation Policy & Management, a senior fellow of the World Policy Institute, and a research affiliate of the New England Complex Systems Institute. He is also one of the main speakers at this year’s Worktech conference in London on 19 and 20 November. In this frank and enlightening interview he offers his thoughts on how firms can engineer serendipity into their workplaces and cultures and how the way we design offices is already taking clues from the way we plan urban environments.

More →

November 4, 2013

Majority of British ex-pats working overseas now work flexibly, claims report

by Mark Eltringham • Flexible working, Technology

The majority of British expatriates who work overseas embrace flexible working arrangements, according to a survey commissioned by NatWest International Personal Banking. More than two thirds of those surveyed have exported their preferred working practices as well as themselves as they seek a better lifestyle and work-life balance overseas. Flexible working is most common for ex-pats in English speaking countries such as Australia (85 percent), New Zealand (79 percent), USA (78 percent) and Canada (76 percent). However the survey of 1,800 ex-pats also reveals that flexible working is even prevalent for Brits working in other countries such as China (53 percent), UAE (48 percent) and Singapore (47 percent).

November 1, 2013

There is very little about flexible working that is actually flexible

by Mark Eltringham • Comment, Events, Flexible working

It’s pretty clear why some of the world’s greatest writers have been drawn to the human propensity for moral and linguistic inversions and subversions. Books like 1984, Catch 22 and A Clockwork Orange are predicated on the idea. And it’s not one limited to literature. If we look, we can see it going on all around us. In the field of workplace design and management we can see it in the use of the word ‘flexible’ as used in the phrase flexible working. This is a word that in this particular context is coming to mean something like its opposite. According to a survey from YouGov, the 9 to 5 is a thing of the past, supplanted by a style of work labelled flexible but which involves a third of us working for over ten hours a day, many at home right up until the point we go to bed with a smartphone that sits by our side, to wake us with a beep and a wodge of new notifications the next morning.

October 31, 2013

9 to 5 consigned to history as flexible working patterns take over

by Sara Bean • Flexible working, Legal news, News

Flexible working practices don’t necessarily equate to working fewer hours. In fact, people are working increasingly longer hours as flexible working patterns consign the traditional 9-5 to history. A third of Britons are now working more than 10 hours a day, with a short or no break and are bringing work life into the home by responding to work emails, texts and calls in the evening. Research conducted by YouGov for business communications systems firm, RingCentral found that more than half (55%) surveyed now work more than 40 hours a week. As working patterns change, companies are seeing the importance of managing a geographically dispersed workforce (68%), and also believe that providing employees with the ability to work flexibly (78%) or from home (60%) are important for employee productivity levels. More →

October 30, 2013

More law firms introducing flexible working, but progress remains slow

by Mark Eltringham • Flexible working, Legal news, Workplace

When it comes to the adoption of flexible working, law firms have proved to be one of the more intransigent sectors in the UK. But there are signs of change with news that more firms in Scotland are embracing new working practices. A survey of 3,400 solicitors carried out by the Law Society of Scotland found an increasing number were making use of flexible working. The research shows that while the majority of respondents (77 percent) continue to work full time, two thirds are now allowed to work away from their main place of work although take-up remains sluggish with only a quarter doing so at least once a week. In marked contrast to other professions, around two thirds of respondents did not access emails and work files while away from the office.

October 29, 2013

‘Beleaguered’ UK workforce is poorly motivated and unproductive

by Sara Bean • Flexible working, News, Workplace

UK workers are lacking motivation and job satisfaction, with over half either feeling neutral or unhappy about going to work most days, only one in four very satisfied with their jobs and 20 per cent who dread going to work. According to a new report, ‘The Forgotten Workforce’ a series of blows to UK workers, including cuts to their working hours, increasingly inconsistent working patterns, pay freezes, and introduction of zero hours – coupled with little or no investment in technology to support employees – has led to a UK workforce lacking morale and disengaged from the business. An efficient business needs an efficient workforce. If this cycle continues, businesses will face increasingly poor productivity and the UK economic recovery will suffer warns the report. More →

October 29, 2013

What the endless debate about HS2 can teach us about how we work

by Mark Eltringham • Comment, Flexible working, Technology

A man working on a train

One of the most fascinating aspects of the debate about whether the UK should spend £50 billion (or whatever you think it might be) on the new HS2 rail network, is the way in which it has formed a touchstone for a discussion about how we work. But people on both sides of this debate can have things either spectacularly or misguidedly wrong. On one side, the people behind the scheme, including the Government, used the jaw-dropping assumption that nobody worked on trains as the foundation of a business case. That was the familiar sight of large organisations working their relentless way towards a number they wanted, regardless of inconvenient facts. This idea has now been so widely discredited and mocked that it has been dropped completely from the latest business case, tellingly the sixth in just three years. And yet on the other side, we have people arguing that we should travel less and use videoconferencing as an alternative to face to face meetings, which can be almost as problematic.

October 25, 2013

Economic recovery, the changing psychological contract and the future of the office

by Mark Eltringham • Comment, Facilities management, Flexible working, Workplace design

There has always been a link of one sort or another between the labour market and office design. So, as the UK’s unemployment statistics continue to fall, they remain moderately high and there continue to be structural changes in the nature of work, typified by this year’s debate about the growing use of zero hours contracts. You have to wonder what impact structural changes, levels of unemployment and redundancy (around 4 million in the UK since 2008) have had on the way we manage and design our workplaces. There is no doubt that the downturn combined with the structural changes in the way we work have had an effect on demand for commercial property, but what will it all mean in the longer term?