Over half of UK employers will implement flexible working by next year

Over half of UK employers will implement flexible working by next year 0

Flexible working power listThe UK is on the verge of a flexible working ‘tipping point’ with more than half of employers offering staff more choice of where to work. Working anywhere: A winning formula for good work? produced by Lancaster University’s Work Foundation, and commissioned by Citrix, reveals that 2017 will be the time when over half of organisations in the UK are likely to have adopted flexible working. It also predicts that over 70 percent of organisations will have followed suit by 2020. The Work Foundation, which hosted interviews with academics, business leaders and the public sector to glean insights around the theme of flexible working, supported by research with 500 managerial level employees within medium to large businesses, warns that there is still much to be done to address attitudes towards flexible working, from ensuring people don’t end up working longer hours to dealing with feelings of ‘disconnect’.

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Gen X is the UK’s hardest working demographic group, claims report

Gen X is the UK’s hardest working demographic group, claims report 0

Gen XMaybe it’s the mortgages, children and other responsibilities but a new study suggests that the UK’s hardest working demographic is Generation X. The survey of 2,500 employees from project management software firm Workfront found that over half (52.3 percent) of UK respondents said Generation X (roughly those aged between 34-54) as the hardest workers and almost 60 per cent (59.5 percent) claimed GenXers also had the strongest work ethic. Born between the early 1960’s and early 1980’s, Gen X was also claimed to be the most skilled (54.5 percent) followed by Baby Boomers, those approximately aged around 54–70-years-old, (27.1 percent). Millennials, those born between the 1980s to early 2000s, were identified as the most ‘tech-savvy’ (66.3 percent) but according to the survey it seems other skills are perceived as more valuable as only 18 percent of people surveyed said Millennials were the most skilled overall.

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Three workplace performance indicators that may make or break you 0

Want to find out how your business is performing? Setting and analysing performance indicators for your company is the best way to forecast and get on track with your business goals. Creating Key Performance Indicators will help you measure your company’s success. While choosing the right KPIs relies upon a good understanding of what is important to the organisation and its workplace , the question is what to focus on? Performance measurement is not just related to collecting data associated with a predefined performance objective or standard. It has to be considered as an overall management system involving prevention and detection in order to meet clients expectations of the service or product you’re offering. Many companies have different methods regarding performance measurement, so how you measure performance says a lot about your company’s objectives and will decide whether they make or break you.

There are two common types of performance indicators: financial and customer focused.

Financial indicators are the most commonly used metrics for performance including: revenue growth rate, net profit, return on investment, among others. In terms of employee performance these are often quantified using output related measurements. These can be useful for growing your company’s finances but companies that focus solely on profit related indicators often face an innovation problem.

A focus on financial goals can put pressure on managers to focus on short term profitability over creativity. Financial indicators also don’t provide a full picture of a company’s performance. Rather than taking risks on new ideas, these companies can become known for creating ‘one hit wonders’ that sell and repackaging past successes. Eventually, quality and customer satisfaction can become compromised and employee motivation drops.

Microsoft learned this lesson at the expense of its top spot in the tech world. Originally a leader in cutting edge technology, after 2000 it began slipping in the rankings against companies like Google and Apple with its inability to keep up with new trends. As these companies began producing paradigm shifting products like the iPhone and Google Maps, Microsoft continued to survive off of its updated versions of Windows Office. Financial indicators demonstrated the company’s shift in popularity but not the contributing factors.

Internally, Microsoft had taken a cut throat approach to performance management called stack ranking. In this system employees were ranked according to their performance, with the top being put in line for promotions and the bottom 5-10% being shown the door. Rather than boosting productivity, this system merely increased competition and discouraged teamwork. Ultimately, instead of being encouraged to collaborate on new ideas, employees had to focus on gaining favor to survive.

Customer success indicators are increasingly seen as the most important performance metric. Some of the main customer centred KPIs include: conversion rate, customer retention, Net Promoter Score (NPS), etc. Due to differing objectives, companies that focus on customer centred indicators focus more on gaining a loyal customer base by producing great quality products, utilizing different marketing techniques and emphasizing a strong customer support service.

CaptureAn example of this is Riot Games’ ‘Free To Play’ games which helped them to gain a loyal customer base by allowing gamers to play some of their best games for free online. Zappos’ customer service is famous for providing unsatisfied customers with gifts and free shoes to improve their customer experience. Creating a customer service culture is an essential part of their business strategy and the focus of CEO Tony Hsieh’s book Delivering Happiness.

However, for companies that don’t take off straight away, the money and time put into each product can lead to slower profit generation and financial instability. Furthermore, while customer satisfaction is an extremely important key to success, what customers ultimately want are state-of-the-art products. Though customer focused indicators can help you build a loyal client base, they do not necessarily solve a company’s innovation problems.

Companies should use a combination of both financial and customer focused indicators but there is a third key measurement which is essential to meeting your company’s goals.

Why employee centered indicators are so important

More and more companies are beginning to realize the importance of employee centered metrics. These types of indicators include: employee engagement, satisfaction and turnover.

Studies show that higher employee engagement is linked to higher customer satisfaction. When employees are happy at work and believe in their product/company this comes across to customers. Gallup revealed that companies with high employee engagement levels outperformed companies with lower levels of engagement in customer ratings by 10%.

Engaged employees take less sick days. A study by Workplace Research Foundation found that engaged employees take an average of 2.69 sick days annually compared to disengaged employees who take an average of 6.19 days. Most important, they’re motivated to achieve more. Gallup’s study also showed that engaged companies outperform others in productivity by 21% and profitability by 22%.

In fact, the treatment of employees is also an important factor for consumers. Deloitte’s 2015 study on millennials revealed that this generation considers the treatment of employees as the top characteristic of industry leaders, even over profit generation and impact on overall society. Furthermore, “While they believe the pursuit of profit is important, that pursuit needs to be accompanied by a sense of purpose, by efforts to create innovative products or services and, above all, by consideration of individuals as employees and members of society.”

Companies that have employee centered strategies are also more likely to foster innovative environments that promote autonomy and employee ownership. Atlassian became famous for its ‘Shipit’ days during which it actually encourages employees to drop their work and spend twenty-four hours on a creative project of their choice. Allowing employees the freedom to try out new ideas sounds like a great financial risk but it turned out to have great returns. The projects developed during these sessions have resulted in some of the company’s most profit generating products. Atlassian not only dominates Australia’s tech industry, it has also been named the best company to work for the past two years in a row.

More and more companies have started focusing on an employee first strategy: In an interview with Inc. Virgin Atlantic CEO Richard Branson disclosed that the company puts staff first, customers second and stakeholders third. He explains, “If the person who works at your company is not appreciated, they are not going to do things with a smile.” Southwest Airlines, the company consistently reaching the top 10 in employee and customer satisfaction surveys, follows the same ideology. The company does this by motivating employees through its company values and creating an environment that regularly recognizes employees for going above and beyond.

Southwest Airlines follows the same strategy. Founder Herb Kelleher posited, “A motivated employee treats the customer well. A customer is happy so they’ll keep coming back, which pleases the shareholder. It’s just the way it works… They can buy all the physical things. The things you can’t buy are dedication, devotion, loyalty—the feeling that you are participating in a crusade.”

Belief in a corporate wellness narrative is more important than action

Belief in a corporate wellness narrative is more important than action 0

Millais_Boyhood_of_RaleighThe complexities of wellness at work are laid bare in a new report from the US based pressure group Global Wellness Institute. The most eye-catching conclusion from The Future of Wellness at Work study is that it’s not actual wellness programmes that do most to boost worker health and productivity, but whether employees identify that company as ‘caring’. The report claims that ‘unwellness’ now costs the US around $2.2 trillion each year, equivalent to 12 percent of GDP.  The report is published alongside a white paper which lays out the findings from a survey of American employees. Unlocking the Power of Company Caring gauges how employees feel about their work culture and wellness programmes. The main finding of the two reports is that to understand what has the most powerful impact on employee wellness ‘you must look well beyond the wellness programme’ itself. Instead, the pivotal factor is whether an employee identifies their company as caring about their health and wellness.

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Technology can help you manage workplace wellbeing on a global scale

Technology can help you manage workplace wellbeing on a global scale 0

Global wellbeingThere are global patterns to health and wealth risks; but while technological developments are enabling employers to connect to employees on a global basis, too many are still confining their benefits strategy by region. This is according to research by Aon Employee Benefits which shows that three quarters (75 percent) of employers believe they are responsible for improving the health and wellbeing of their workforce – yet one third do not fully utilise data analytics to drive their corporate wellbeing strategies. The report argues that technology should be better utilised to manage employees’ health and wealth on a global scale. Says head of broking, health and risk proposition, Matthew Lawrence: “Employers want to take responsibility for health and wellness. They are recognising that the multi-generational workforce presents challenges as well as opportunities. But the health needs of different ages and demographics mean employers and businesses really need to get to grips on effective strategy implementation, especially on an international – rather than national – scale”.

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UK in bottom four of European countries for workplace benefits

UK in bottom four of European countries for workplace benefits 0

UK economySocial benefits for people in the workplace in Europe are generally far more generous than in the US, but the UK is in the bottom four overall taking into account factors such as maternity and paternity leave, general parental leave, paid holiday allowance, paid sick leave and unemployment benefits. Only the Swiss, the Irish and the Americans have a more frugal government policy. According to a report by Glassdoor of 14 key European neighbouring economies, conducted in cooperation with Llewellyn Consulting, the countries offering the most generous workplace and welfare benefits overall are Denmark, France and Spain. In terms of paid annual leave, Sweden, France and Denmark all offer 25 working days a year as minimum –the highest entitlement. The UK is bunched towards the bottom again with the likes of Italy, Greece, Germany, Portugal and Switzerland – all offering the minimum 20 days.

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What would happen if you didn’t turn up for work tomorrow?

What would happen if you didn’t turn up for work tomorrow? 0

You might assume that most people would like to think of themselves as more or less indispensable at work. And if they’re not already, would like to make themselves indispensable at some point. But what exactly would happen if you simply didn’t turn up for work tomorrow? It might be nothing, as the recent case of Joaquin Garcia proved. The Spanish civil servant hadn’t turned up to work for at least six years, according to reports from last year. His absence only came to light when his employer decided he was eligible for a long term service award. His case became something of a sensation in Spain, where he earned the moniker el funcionario fantasma – the phantom official. But his story isn’t a one off. In a grim news item from 2004, a Finnish tax inspector died at his desk and the fact went unnoticed for two days.

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The UK public sector workplace is disempowered and can’t cope with change

The UK public sector workplace is disempowered and can’t cope with change 0

Manchester_town_hallA new report claims that the typical public sector workplace in the UK is dysfunctional on a number of levels. That is not the conclusion of some right wing think tank, but instead comes from Civica’s Invigorating the Public Sector Revolution report, commissioned in partnership with Society of Local Authority Chief Executives and Senior Managers (SOLACE). Based on a survey of 276 senior and middle management staff, a mere 7 percent of respondents said that the public sector offered an empowering working culture and just 25 percent believe their management teams have the skills and attitudes to lead the organisation over the next ten years. Of particular concern was the ability of organisations to cope with change. Just under half (47 percent) of those surveyed believe their leadership team lacks the management skills needed for ‘a period of massive and accelerating change’.

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Younger workers more engaged at work than middle aged staff

Younger workers more engaged at work than middle aged staff 0

Third of Millennials more engaged by contributing to company vision than a high salaryCompanies with stronger financial performances and better customer experience have employees who are considerably more engaged than their peers, a new survey by Temkin Group claims. The research also shows that out of all the industries, the construction sector has the highest percentage of engaged employees. Organisations with 501 to 1,000 employees have the highest percentage of engaged employees and companies with 10,000 or more employees have the lowest level of engagement. Employees who are highly educated, high-income earners, executives, male, and have very good bosses tend to be the most highly engaged. 63 percent of highly engaged employees always try their hardest at work, compared with 42 percent of disengaged employees. And for those who doubt the commitment of millennials – 25- to 34-year-old employees are the most engaged group, while 45- to 54-year-old employees are the least engaged.

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Employers must meet productivity challenges of paying Living Wage

Employers must meet productivity challenges of paying Living Wage 0

ProductivityA quarter of private sector employees will be directly affected by the implementation of the new National Living Wage, (NLW) over double the proportion of public sector employees. The research, conducted by the Social Market Foundation in partnership with Adecco Group UK & Ireland, warns these employers will need to overcome significant productivity challenges in order to cope with the cost. The NLW cut-off at age 25 means businesses will be faced with potential discrepancies in wages across their younger workforce. While almost a fifth (18 percent) of employees who will benefit from the NLW are younger workers surprisingly, workers aged 50 or over will make up a third. Part-time workers make up around half of the workforce in severely affected workplaces. The research also found that the workplaces severely affected by new National Living Wage tend to have low-skilled employees and are much less likely to offer in-work training.

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Office design & stress + Manchester office shortage + Global flexible working

Office design & stress + Manchester office shortage + Global flexible working 0

Insight_twitter_logo_2In this week’s Insight Newsletter; Mark Eltringham explains what Douglas Adams could teach us about workplace design and Sara Bean says there are fewer promotion prospects for part time working mums. Rise in worldwide take-up of flexible working; £1bn in savings if NHS made better use of its estate and Manchester may soon run out of Grade A office space.  2016 will see an exodus of Tech firm’s from cities, almost three quarters of small businesses believe co-working spaces are the ideal for start-ups and unpredictability and workplace environment are two most common factors influencing work related stress. Download the latest issue of Work&Place and access an Insight Briefing produced in partnership with Connection, which looks at agile working in the public sector. Visit our new events page, follow us on Twitter and join our LinkedIn Group to discuss these and other stories.

Unpredictability and office environment are key causes of workplace stress

Unpredictability and office environment are key causes of workplace stress 0

Stressful environmentThe two most common factors influencing work related stress levels are unpredictability (26 percent) and workplace environment (21 percent) according to a poll by US jobs site CareerCast.com. The results, based on 834 respondents found that most of the respondents (62 percent) rated their jobs as highly stressful, while just 11 percent felt the amount of stress on the job was low. Other key stressors were deadlines (20 percent) and safety of others (16 percent). Interestingly, few people felt that length of work day/week (7 percent), personal well-being in danger (5 percent), potential for promotion (3 percent) and travel (1 percent) were major job stressors. Any number of factors can contribute to an unpredictable workplace; either the flow of responsibility changes from day-to-day with new tasks added or changed at random intervals or expectations may change. Running a close second is the workplace environment and culture, which includes interactions with bosses, co-workers and clients/customers.

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