June 2, 2014

Flexible working might help firms to deal with World Cup fever, claims ACAS

by Mark Eltringham • Flexible working, Legal news, News, Technology, Workplace

While FIFA works out whether it wants to dig itself in deeper or climb out of its own hole in addressing the World Cup bribery scandal, thoughts in the business world about this Summer’s quadrennial festival of football turn, yet again, to the matter of how to deal with it all. One of the first up with suggestions this time is the UK employment conciliation service agency ACAS which thinks the answer no longer lies in turning a blind eye to what people get up to, but instead working around it. They are urging firms to allow staff to work flexibly during the World Cup so they can watch games with minimal disruption to business. ACAS last month issued new guidance on flexible working in advance of a change in the rights of workers to request flexible working at the end of June, and is now suggesting that flexible working will help to reduce absenteeism and disruption during the tournament in Brazil which begins on June 12.

May 30, 2014

Flexible working constrained by failure to incentivise off-peak travel, claims Government report

by Mark Eltringham • Flexible working, Technology, Workplace

New research from the UK’s Department for Transport (DfT) has revealed how a simple change in the price structure of rail tickets could allow increased flexible working and better manage the current rush hour crush on public transport. The study, carried out by IFF Research, claims that two thirds of organisations could increase the scope for flexible working if the price of off-peak season tickets were reduced. The report claims that, at present, employers have little or no incentive to accommodate more flexible working but that if the cost of travel was reduced outside of peak travel times so that commuters felt a significant financial benefit, then two-thirds of the organisations that took part in the study, ‘felt that they would be able to accommodate at least some staff travelling to work avoiding the centre of the peak’.

May 29, 2014

What is expense management costing you and your business?

by Richard Gyles • Comment, Workplace

Time is money. That’s why organisations are placing an ever-growing emphasis on improving productivity and streamlining administrative processes to encourage employees to focus on value-added activities. So I’m staggered by how many otherwise forward-thinking companies are still reliant on old-fashioned, paper-based expense management processes. Expenses are an obvious time-sink for claimants themselves and is often portrayed as a dull task; but badly managed expense processing costs employees and businesses money. A survey conducted by Access aCloud has discovered that employees are losing £45 a year owing to interest charges due to the waiting period of reimbursement – with a collective £2.1 billion lost by 46 million workers each year. In the UK, the average waiting time for expenses to be paid is 3.3 weeks. However, the survey revealed that over 20 per cent of people spend 6.3 weeks chasing their employer for their claims to be paid. More →

May 28, 2014

Money alone isn’t enough to attract and hold on to Gen Y employees

by Jessica Pryce-Jones • Comment, Flexible working, Workplace

The retention of Gen Y employees is key for all organisations. No organisation wants to invest in their next generation of management only to find that they leave, and someone new needs to be trained. But the 20-30 year old workers of Gen Y exhibit a new-found job mobility. Which makes for a ticking time-bomb of potential cost and disruption to their employers. The iOpener Institute has gathered and studied questionnaire responses from over 30,000 professionals across the world, gaining insights into how employers can retain their Gen Y talent. The research clearly shows that while pay and financial rewards are important to Gen Y (i.e. they are not prepared to be under-paid for their work), there is no significant correlation between increased levels of pay and greater talent retention.

May 26, 2014

Flexible working just one factor that can lift the workplace blues

by Mark Eltringham • Flexible working, News, Workplace

New research commissioned by office supplies firm Viking claims that many people working for small businesses are unhappy, stressed and demotivated in the workplace for much of the time but that their misery can be alleviated with flexible working, training, social events and generally a bit more information and attention from their employers. The research found that a third of the employees surveyed, all of whom work for firms with fewer than 50 employees, claim to be unhappy for more than half of their time at work, with 42 per cent saying they are also stressed and unmotivated. The respondents claim that these issues could be resolved with more flexible working, social events, personal development and business updates. With workers rating such displays of affection more highly than a pay rise, a spend of less than £500 per employee each year on the things they cherish could make them more happy and motivated.

May 22, 2014

Talent challenge ahead as UK employers struggle to fill skills gap

by Sara Bean • News, Workplace

With the economy picking up, nearly two thirds of UK employers are concerned that they won’t be able to find the people with the skills needed to fill their burgeoning job vacancies. A global PwC survey of over 1,300 CEOs in 68 countries reveals that a quarter of UK business leaders plan to increase their headcount by up to 5 per cent in the next 12 months, with a further 20 per cent planning increases of up to 8 per cent and a further one in five planning increases of over 8 per cent. But 64 per cent of UK business leaders are more concerned about the availability of key skills than any of their Western European counterparts, rating it as the biggest business threat to their growth plans. Technology and engineering firms report the most chronic shortage of skilled employees. More →

May 21, 2014

Information overload is a big problem for ‘infobese’ UK workers

by Mark Eltringham • Flexible working, Technology, Workplace

We all know –or should – that we have a real problem with information. We are not only deluged with the stuff, we appear increasingly willing to wallow in it voluntarily, even when we know it’s bad for us. The full extent of the challenge we face managing information is laid bare in a new report from Microsoft called ‘Defying Digital Distraction’. The study is based on a survey carried out by YouGov which found that 55 per cent of 2,000 British office staff experience some form of information overload at work. A similar proportion feel they are distracted by information, just under half (43 per cent) experience stress as a result, a third (34 per cent) feel overwhelmed by it and 28 per cent believe it affects their personal wellbeing. The report is fronted by Dave Coplin, the Chief Envisioning Officer of Microsoft UK who we interviewed last year and coincides with the publication of Dave’s new book called The Rise of the Humans: how to outsmart the digital deluge.

May 19, 2014

Managers rate early starters more highly at work, claims new research

by Mark Eltringham • Flexible working, Workplace

Humans remain wedded to long-held ideas about the times and places in which we work best so if you want to get ahead in your career, you need to be in the office nice and early, regardless of any flexible working arrangements. That is the conclusion of new research from the University of Washington due to be published in full later this year in the Journal of Applied Psychology. The research is flagged up by its authors in the current issue of the Harvard Business Review. It shows that our attitudes to presence are so pervasive that workers who get an early start are rated as more effective by their line managers regardless of the number of hours they work and what they achieve in that time. Researchers conclude that managers have a profound morning bias that leads them to confuse conscientiousness with an early start.

May 16, 2014

Employees’ time off increasingly squeezed by their job duties

by Sara Bean • Flexible working, News, Workplace

Flexible working may be perceived as more advantageous to employees than employers, but there’s new evidence that it encourages presenteeism rather than promoting a better work/life balance. The Glassdoor UK Annual Leave Survey has discovered that 44 per cent of employees undertake some work while on holiday; 18 per cent report that a colleague and 13 per cent their boss, have contacted them about work related matters while on leave. And that’s just those who take their allocated holiday time. The average UK employee uses just 77 per cent of his or her annual leave, and only half (50%) of UK employees take their full annual leave. Given that the average annual leave in the UK is approximately 28 days per year, this means that employees could be losing 6.5 days every 12 months. More →

May 16, 2014

We need to add another dimension to meet the stress management challenge

by Mark Eltringham • Comment, Workplace, Workplace design

As always, any discussion of stress starts with the headline figures. Work-related stress is evidently the UK’s biggest cause of lost working days. According to the HSE’s most recent data, around 10.4 million days were lost to it in 2012, the most significant cause of absenteeism and a massive 40 per cent of all work-related illnesses. The financial cost to the UK has been estimated at £60 billion, largely due to the psychological and physical harm stress does us. The reasons for this are clear in the minds of many: the demands made on us by employers and ourselves are intolerable. Our private time is eroded, we spend too much time at work in the first place, we’re under excessive pressure to perform when we are there and as a result we’re all knackered, unfulfilled, stressed, depressed and anxious. It’s no wonder we are so keen on stress management

May 15, 2014

CBI: Strong business case for investing in health and wellbeing

by Sara Bean • Flexible working, News, Workplace

As we reported earlier this week, an employee wellness programme can be worth doing alone as an incentive and engagement tool. But for those employers who need some evidence of their impact on the bottom line comes a new CBI report, which shows the costs to employers who fail to address employee health and wellbeing. The direct costs of employee absence to the economy is estimated at over £14 billion per year and the average total cost to business for each absent employee is £975. These figures would be higher still if productivity lost due to presenteeism – staff attending work despite being unwell – was included as well. The new CBI report – Getting Better: Workplace health as a business issue – outlines exactly how businesses can improve the wellbeing of their staff and provides a practical support tool to support firms, based on the experience of CBI members. More →

May 15, 2014

What Lord of the Flies teaches us about Pfizer’s approach to empowerment

by Mark Eltringham • Comment, Workplace

Just how detached some senior business people are from reality is evident whenever a light shines briefly into the recesses of their minds. For Ian Read, the CEO of Pfizer, a moment’s illumination arrived when he pulled a coin from his pocket as he testified to a parliamentary committee on the proposed takeover of Astra Zeneca. The coin, he informed them, is given to every employee of Pfizer. On one side of each coin is the phrase ‘Own It’, and on the other ‘Straight Talk’. The idea is that the coin empowers staff to place the coin on the desk of a manager and offers the employee ‘the ability to straight-talk’ and ‘have a sense of ownership’. In effect, it performs the same function as the Conch in William Golding’s Lord of the Flies, bestowing upon whoever is wielding it a voice and a feeling they have control. That is until the person or people who are really in control decide otherwise.