June 25, 2014

IT and HR failing to work together to tackle computer data risks

by Sara Bean • News, Technology, Workplace

The inability of employees to follow computer access policies is the greatest threat to an organization’s data security, just slightly ahead of professional hackers. Yet, as a new report reveals, the majority of IT managers still believe it is ‘easy’ to protect their organisation’s security and defences against a data breach. The research, commissioned by Courion, found that 43 percent of respondents felt they could have better relations with Human Resources in managing staff access rights, with a majority (59 percent) not feeling confident they had enough help to make dealing with insider threats easier. This follows a recent separate study into staff attitudes to IT security that found staff could be ambivalent about how they use their access rights – for example, 39 percent share work login details with colleagues and 1 in 5 of UK professionals said they would snoop on sensitive personal data if they had access to it.

June 24, 2014

Five things we have learned about flexible working ahead of the new right to ask regs

by Mark Eltringham • Comment, Flexible working, Technology, Workplace, Workplace design

You can’t help but notice that surveys about flexible working have been pretty thick on the ground over the last few weeks and months. The reason is that – as well as the usual ongoing fascination with the subject – the UK Government is extending the right to request regulations at the end of this month, allowing all staff to ask their employers for flexible working after six months in a job. As well as the numerous studies that firms have commissioned to explore the issue, there has been even more commentary and guidance, often from law firms. While we should always view each of these in context, adding however much salt we deem necessary to season their findings, what is always interesting when you have a media pile-in like this is to sift through it all to look for patterns, common themes and contrasts. Here are just five:

June 20, 2014

The new issue of Work&Place is now available to view online

by Mark Eltringham • Architecture, Premium Content, Technology, Work&Place, Workplace, Workplace design

The new issue of Work&Place is now available to view online. Published by Occupiers Journal in partnership with Insight it offers a wide range of thought leadership, research, commentary and case studies from the world’s foremost commentators, academics and practitioners in the world of workplace design and management. Contributors this quarter include Professor Franklin Becker of Cornell University, BBC CEO of Commercial Projects Chris Kane, Andrew Laing of AECOM, Simon Allford of architects AHMM Allford Hall Monaghan Morris, designer and workplace strategist Ziona Strelitz and Ian Ellison of Sheffield Hallam University. Work&Place offers progressive and informed commentary on some of the most pressing and cutting edge issues facing workplace designers and managers around the world today including co-working, office design, architecture, facilities management, workplace analytics, technology, flexible working, productivity and urbanisation.

June 18, 2014

Public sector procurement skills at heart of updated UK Civil Service plan

by Mark Eltringham • Knowledge, News, Public Sector, Technology

The UK Civil Service has outlined the latest developments in the way it procures goods and services as part of its updated Civil Service Plan for 2014/15. These include a fresh take on the way the Crown Commercial Services (CCS) function operates with private sector firms. This is seen as an essential part of the new form of public sector procurement within the context of a Civil Service which ‘understands the private sector and can work confidently with them, whether purchasing goods and services through complex procurement or learning from them to enhance customer service’. The new approach to public sector procurement will be built on a range of new management skills and schemes to recruit new types of managers which will allow Government departments to share ideas and best practice and collaborate more effectively with suppliers and consultants. The document also emphasises the expansion of digital capabilities of the public sector services as a way of working with private forms and individuals.

June 17, 2014

England’s technology firms now employ more people than California’s, claims new report

by Mark Eltringham • News, Property, Technology

As we reported last week, London and the South East of England remain the UK’s hotspots for new business start-ups and now new research claims that the region now has more people working in the vital technology and information sector than the capital of world tech, California. The report from South Mountain Economics and Bloomberg Philanthropies shows that there are nearly three quarters of a million people working for technology firms in London, the South East and East Anglia compared to 692,000 in California and that there are more firms working in financial technology in London than either Silicon Valley or New York. The report backs up new research from Oxford Economics, commissioned by the Mayor of London to coincide with London Technology Week, which claims that over the next decade, London’s digital tech sector is expected to grow at a rate of 5.1 per cent per annum, creating an additional £12 billion of economic activity and 46,000 new jobs, which in turn is driving change in the commercial property market. More →

June 12, 2014

Big data not trusted by executives if it conflicts with their beliefs and instincts

by Mark Eltringham • Facilities management, News, Technology

There were a number of themes that ran through the Workplace Strategy Summit that took place in Reading this week. One of the most talked about was Big Data and its influence on decision making. The consensus appeared to be that data should not be the sole determinant of decision making, even though it can give people the reassurance they are doing the right thing, and even a scapegoat when things don’t go as the data might suggest. So in some ways it’s reassuring to hear that executives around the world are more than happy to ignore data when it goes against their instincts and beliefs. A study from the Economist Intelligence Unit which examined the approach business leaders take to decision making, found a clear pattern in the way executives use and perceive data and analytics, especially the fact that they do not trust it if it counters their own insights and the majority will reanalyse information that conflicts with them.

June 5, 2014

Record uptake of flexible working masks what is really changing about the way we work

by Mark Eltringham • Comment, Flexible working, Technology

This week the Office for National Statistics has released new figures which show that flexible working is at a record high in the UK. The headline figure from the ONS is that 14 percent of the UK workforce now either work at home full time (5 percent) or use their home as a base (8.9 percent). This represents a 1.3 million increase over the six years since the onset of the recession. The report shows that those working from home are typically skilled, older (half between the age of 25 and 49 with 40 percent of over 65s classed as homeworkers) and better paid than the average worker (30 percent higher than the national average). The Government is claiming it as a victory for the promotion of flexible working through legislation and the TUC as a sign of the increasingly enlightened approach of bosses in helping employees find a better work life balance. And they’re both wrong.

June 2, 2014

Flexible working might help firms to deal with World Cup fever, claims ACAS

by Mark Eltringham • Flexible working, Legal news, News, Technology, Workplace

While FIFA works out whether it wants to dig itself in deeper or climb out of its own hole in addressing the World Cup bribery scandal, thoughts in the business world about this Summer’s quadrennial festival of football turn, yet again, to the matter of how to deal with it all. One of the first up with suggestions this time is the UK employment conciliation service agency ACAS which thinks the answer no longer lies in turning a blind eye to what people get up to, but instead working around it. They are urging firms to allow staff to work flexibly during the World Cup so they can watch games with minimal disruption to business. ACAS last month issued new guidance on flexible working in advance of a change in the rights of workers to request flexible working at the end of June, and is now suggesting that flexible working will help to reduce absenteeism and disruption during the tournament in Brazil which begins on June 12.

May 30, 2014

Flexible working constrained by failure to incentivise off-peak travel, claims Government report

by Mark Eltringham • Flexible working, Technology, Workplace

New research from the UK’s Department for Transport (DfT) has revealed how a simple change in the price structure of rail tickets could allow increased flexible working and better manage the current rush hour crush on public transport. The study, carried out by IFF Research, claims that two thirds of organisations could increase the scope for flexible working if the price of off-peak season tickets were reduced. The report claims that, at present, employers have little or no incentive to accommodate more flexible working but that if the cost of travel was reduced outside of peak travel times so that commuters felt a significant financial benefit, then two-thirds of the organisations that took part in the study, ‘felt that they would be able to accommodate at least some staff travelling to work avoiding the centre of the peak’.

May 28, 2014

Goodbye 9-5: flexible working practices help retain and attract staff

by Sara Bean • Flexible working, News, Technology

Tech savvy connectors @ Oliver Preston

New ways of working are being fuelled by employees desire to take greater control of their lives. Over three-quarters (77%) of respondents in a survey by YouGov for Virgin Media Business said that remote working helps them address their work-life balance and almost four in five employees (78%) believe companies today need to offer it to attract and retain staff. As part of the research, psychologist Professor Cary Cooper reveals remote workers fall into four groups which range from ‘beginners’ to tech savvy ‘connectors.’ He stresses the need for employers to not only kit out their employees with the technology they need to work remotely, but also to educate them on flexible working best practice tips and guidelines because: “Ultimately this will help them ensure there is consistency across employees’ standard of work regardless of location, and will also ensure they remain as productive as possible.” More →

May 27, 2014

A third of UK workers would welcome a digital assistant to free up their time

by Mark Eltringham • Comment, News, Technology

In the 2008 Pixar film WALL-E, humans have fled the planet they have destroyed in an orgy of garbage-generating mass-consumerism and been reduced to morbidly obese, sedentary lumps living vicariously through screens and whose every need is catered for by the machines around them. Well, they say the best science fiction is really about the present day and sure enough, it appears that many of us are perfectly happy with the idea of suckling at the galvanised teat of a robot overlord. A new survey carried out by ClickSoftware claims that a third of UK employees would welcome the idea of having a personal digital assistant to help them carry out everyday tasks. Over half (58 percent) hope that intelligent apps will take on at least a tenth of their workload in the future, especially those tasks considered mundane and repetitive such as administration, work scheduling and planning journeys.

May 23, 2014

Workplace design and management of TMT sector aped by other firms

by Mark Eltringham • Facilities management, Flexible working, Property, Technology, Workplace design

The publication of a report last week by the British Council for Offices highlights the wider impact of workplace design trends and commercial property arrangements in the increasingly important Technology, Media and Telecoms (TMT) sector. Not least it suggests that they are having a transformational influence on the way firms in other sectors approach leases, workplace design and the changing nature of work. It is no coincidence that the TMT sector is the one most commonly associated with the employment of the much-talked-about Gen Y demographic, nor that the business practices most commonly associated with this overly-stereotyped group are those that are having the greatest influence in the way we design and manage offices.