Poor mental wellbeing costs UK contact centres almost £1 billion each year

Poor mental wellbeing costs UK contact centres almost £1 billion each year

by • News, Wellbeing

mental wellbeing contact centresPeople working in contact centre roles say that work-related poor mental wellbeing is making them less productive, including answering fewer calls and taking more sick days – costing the industry over £990m in lost productivity every year. That’s according to a new study, Duty of Care Gap [registration] from MaxContact. The contact centres industry is a huge contributor to the UK economy, employing over 800,000 people across the country. Yet the industry is facing a mental health crisis, with 83 percent workers saying their work is taking a toll on their mental wellbeing, with staff reporting high stress levels (62 percent), anxiety (48 percent) and feeling overwhelmed (46 percent). (more…)

Employee engagement falls to record low

Employee engagement falls to record low

by • News, Wellbeing, Workplace

employee engagementThe UK is home to one of the most dissatisfied workforces in Europe following a two percentage-point fall in employee engagement levels over the last year, according to Gallup’s latest State of the Global Workplace Report. Employee engagement among UK workers has declined steadily over the last decade. Just nine per cent of UK workers feel enthused by their work and workplace today – compared to 16 per cent in Germany and 33 per cent in Romania, home to Europe’s most engaged workforce. Across Europe, just 14 per cent of people feel engaged with their work, with rates also dipping below ten per cent in Spain, France and Italy. This compares to average engagement levels of 33 per cent in North America and 27 per cent in South Asia. (more…)

Loneliness might hold back hybrid working productivity gains

Loneliness might hold back hybrid working productivity gains

by • Comment, Flexible working, Wellbeing

lonelinessLoneliness is defined as the difficult emotion we experience when our need for meaningful social contact and relationships is not met, and it’s something we’ve all had experience of. Nearly half of the UK population have reported feeling lonely at times, with other research showing that 39 percent say their wellbeing was negatively impacted because they were lonely too. Why people feel lonely can be attributed to many reasons. Humans have a deep need for attention, warmth, and attachment to others. When such relationships end, or if someone finds themselves in an abusive or emotionally non-existent relationship, this can lead to elevated levels of loneliness. (more…)

Is hybrid working the final cure for workplace woes or the beginning of something better?

Is hybrid working the final cure for workplace woes or the beginning of something better?

by • Comment, Wellbeing, Workplace design

hybrid workingThis year’s World Workplace Europe saw 2022 hailed as the year of the worker. A worthwhile focus considering negative emotions are on the rise, with more depression, anxiety and loneliness plaguing society despite the claimed benefits of hybrid working. The pandemic robbed us of many things. It restricted our freedom for two years and forced us to live, love and work in a way that felt a little less human. But at least there was a sense of unity, working together for the common good, a mask-muffled cry of “all for one and one for all” as people considered how their actions would and could impact others. (more…)

To provide people with better indoor air quality, we need a major upgrade of buildings

To provide people with better indoor air quality, we need a major upgrade of buildings

by • Facilities management, News, Wellbeing, Workplace design

indoor air qualityGovernment must seize the post-pandemic opportunity to mandate long-term improvements to infection control in commercial, public and residential buildings to improve indoor air quality, reduce the transmission of future waves of COVID-19, new pandemics, seasonal influenza and other infectious diseases, according to a report published by the National Engineering Policy Centre (NEPC). Infection control must also be coordinated with efforts to improve energy efficiency and fire safety, to support the three goals of safe, healthy and sustainable buildings. (more…)

Workplace health and wellbeing needs a radical rethink

Workplace health and wellbeing needs a radical rethink

by • News, Wellbeing, Workplace

workplace health and wellbeingHealth and wellbeing lobby group ukactive has called for a radical rethink of health incentivisation in the workplace, including expanding the Cycle to Work scheme to cover gym memberships and equipment as more people work from home, in a new report called The Active Workforce. A study [registration] conducted by the ukactive Research Institute, informed by Sport England and business organisations including the Federation for Small Businesses (FSB), examined the state of workplace health and wellbeing for small to medium enterprises (SMEs) following the Covid-19 pandemic. (more…)

Work-life balance more important than pay for two thirds of people

Work-life balance more important than pay for two thirds of people

by • News, Wellbeing, Workplace

work-life balanceRising inflation and the UK’s cost-of-living crisis have put a lot of pressure on employers to increase wages and starting salaries this year, but a new survey suggests that there’s something that employees value more than pay – work-life balance. HR and payroll software provider CIPHR polled over 1,000 UK workers to find out which job aspects matter most to them. Based on the results, over two-thirds (70 percent of women and 65 percent of men) see work-life balance – albeit a term that can mean different things to different people – as being more important than their pay and employee benefits combined (selected by 60 percent of women and 57 percent of men). (more…)

Burnout doesn’t have to be the inevitable outcome of proving your value at work

Burnout doesn’t have to be the inevitable outcome of proving your value at work

by • Comment, Wellbeing, Workplace

burnoutResearch from Asana shows that three quarters (75 percent) of UK knowledge workers experienced burnout in 2021. Perhaps even more concerning is that over a third (36 percent) of workers believe burnout is inevitable to career success. This worrying and unsustainable trend shows that for many employees, constantly checking email, working weekends, and burning out seems to be the best way to show their value at work. (more…)

Lack of employer support exacerbates male health inequality

Lack of employer support exacerbates male health inequality

by • News, Wellbeing

male health inequalityNew research from Peppy claims that twenty-five per cent of employers do not offer any male-specific health support in the workplace, despite as many as 81 percent believing that not doing so, risks losing their best talent. As working-age men are 32 percent less likely to visit a GP compared to women, serious issues often go untreated for longer, sometimes until it is too late, the report claims, and as a result of this male health inequality, one in five men do not reach traditional retirement age. (more…)

Are these the best countries in Europe for work-life balance?

Are these the best countries in Europe for work-life balance?

by • News, Wellbeing, Workplace, Workplace design

work-life balanceA new study from recruitment firm Remote claims to analyse how European countries are looking after the work-life balance of their employees. The report sets out to take an ‘holistic’ view on work-life balance taking into account of factors such as minimum wage, maternity leave, statutory annual leave, sick pay, the country’s healthcare system and the country’s overall happiness level to help workers determine the best locations for life-work balance. The UK comes in a lowly 28th place, in case you didn’t want to click on the report link. (more…)

Employers must do more to encourage active travel and cycling to work, says charity

Employers must do more to encourage active travel and cycling to work, says charity

by • Environment, News, Wellbeing

cycling to workNew research carried out by YouGov on behalf of Cycling UK claims that 43 percent of young people (18-24-year-olds) are considering changing their method of travel to include more public transport and cycling to work due to expected increases in transport costs. The findings are published as the reduction in disposable income forces households to tighten budgets and workers are forking out a greater proportion of their income simply to get to work. (more…)

Working from home means half of remote employees have never met colleagues

Working from home means half of remote employees have never met colleagues

by • Flexible working, News, Wellbeing

working from homeThe recent surge in the number of people working from home in the US means that more than half of remote working employees have never met their colleagues, according to a new report from Green Building Elements. The figure was highest in Nebraska, where 89 percent hadn’t met their workmates face to face. For those in Kentucky and Montana, only 17 percent haven’t met their colleagues properly. The survey also claims that just 41 percent of employees said their company regularly organises online social events which can also help bonding. (more…)

«< 26 27 28 29 30 >»