March 25, 2024
When you empower your colleagues, you’re delivering excellence for them and your clients
The level of engagement within a company’s workforce significantly impacts clients satisfaction and its bottom line. Recent research by Gallup shows that teams with high levels of engagement enjoy a 10 percent uplift in client loyalty and a 23 percent increase in profitability compared to low-engagement teams. Empowering colleagues with learning and development programmes can dramatically improve their engagement with a business. Supporting them in this way is crucial if you want them to deliver excellence. When people are encouraged to own their careers, they care more about the outcomes of their work, which translates into exceptional productivity and happy clients. More →
March 26, 2024
Menopause gift bags and monitoring toilet breaks: why are employers getting menopause support so wrong?
by Natasha Letchford • Comment, Wellbeing, Workplace
A recent story involving Avanti West Coast, who provided a gift bag to staff experiencing menopause, is the latest in a series of misjudgements of menopause support by employers. The bag contained items such as a fan “for the hot sweats”, a jelly baby “in case you feel like biting someone’s head off” and a paper clip “to help you keep it all together”. The ASLEF Union suggested that rather than “insulting gimmicks” Avanti should focus their efforts on developing workplace policies and procedures that “value and support perimenopausal and menopausal women”. So what should employers be doing to provide adequate support and why are so many getting it wrong? More →