October 4, 2013
Record breaking quarter for Central London commercial property markets
According to a new report from property consultancy Colliers International, the West End of London has enjoyed a record £2.8bn of investment in the third quarter of 2013. Office occupancy increased by over 1m sq ft. in a market driven by activity in the tech and media sectors which accounted for 40 percent of the market. Also prominent are several major deals including the purchase of Paddington Central by British Land. Occupation of grade A office space reached more than 1.1m sq ft across central London. The figures mark the highest level of activity since the start of the downturn and 2013 activity is now only 1 percent lower than that for the whole of 2012.
October 10, 2013
Why the serviced office sector needs to put more effort into its customer service
by David Saul • Comment, Facilities management, Flexible working
Serviced offices at Cheapside
It’s National Customer Service Week, a week-long initiative set up to inspire businesses to take a step back, look at their customer relations and promote excellence in customer service amongst their teams. Across every business in every sector, excellent customer service is key to gaining and retaining custom, and this is particularly the case when it comes to the serviced office industry. Average customer retention rates are just eight months in the officing sector, so addressing this through improved customer service can have a huge impact on the bottom line. I believe the serviced office industry can do more. There is a danger that low retention rates cause companies to place a greater emphasis on winning new businesses, with existing clients’ needs coming second place. (more…)