Search Results for: engage

October 14, 2013

More employers than ever introduce some kind of flexible working pattern

by Sara Bean • Flexible working, News, Workplace

Disenchantment with flexible working appears to be ongoing in the tech sector, with a recent report revealing that computing giant HP is following Yahoo’s lead by quietly discouraging staff from working from home. However, more employers than ever are attaching growing importance to making at least some changes to working patterns as a means of managing rising long-term absence levels. In the annual CIPD / Simplyhealth Absence Management, the number of employers introducing small changes, such as later start times, has increased by 20 per cent in the last year alone. Over 70 per cent of organisations report a positive impact on employee motivation and employee engagement, while a further 46 per cent are using flexible working options to support employees with mental health problems. More →

October 10, 2013

Why the serviced office sector needs to put more effort into its customer service

by David Saul • Comment, Facilities management, Flexible working

Serviced offices at Cheapside

It’s National Customer Service Week, a week-long initiative set up to inspire businesses to take a step back, look at their customer relations and promote excellence in customer service amongst their teams. Across every business in every sector, excellent customer service is key to gaining and retaining custom, and this is particularly the case when it comes to the serviced office industry. Average customer retention rates are just eight months in the officing sector, so addressing this through improved customer service can have a huge impact on the bottom line. I believe the serviced office industry can do more. There is a danger that low retention rates cause companies to place a greater emphasis on winning new businesses, with existing clients’ needs coming second place. More →

October 9, 2013

New CIOB survey lifts lid on extent of corruption in UK construction

by Mark Eltringham • Architecture, Facilities management, Property

A new survey from the Chartered Institute of Building (CIOB) claims that the majority of professionals in the UK construction industry believe that corruption in the sector is commonplace. The survey, which can be downloaded in full here, found that over a third (35 percent) had personally been offered a bribe or some other form of inducement at some point in their career, while nearly two-thirds (65 percent) believed the offer of gifts and corporate hospitality to win contracts is commonplace. A similar proportion (38 percent) of respondents had come across anti-competitive practices on at least one occasion, and of those, 29 percent had experienced cartel activity in the year running up to the survey.

September 26, 2013

New microsite shares sustainability knowledge with the built environment

by Sara Bean • Company news, Environment, Property

One of the biggest design and construction firms in the UK, BAM Construct UK, has launched a sustainability microsite to share its green building knowledge. The website is broken into six key performance indicators: sustainable design; carbon; resource efficiency; sourcing responsibly; community; and health and wellbeing. BAM Director of Sustainability Nitesh Magdani said: “The sustainability team at BAM includes a range of professionals from site managers and environmentalists to architects. We advise our teams on issues including sustainable design; waste and environmental management; community engagement; LEED and BREEAM certification; Post Occupancy Evaluations; and air quality issues.” More →

September 17, 2013

New research sheds light on why executives persist in stressful work habits

by Sara Bean • Flexible working, News, Workplace

There’s a fine line between enjoying the stimulation of a demanding job and feeling burnt out. Lloyds’ chief executive, Antonio Horta-Osorio made headline news in 2011 after being signed off sick with stress and exhaustion. As the recent suicides of two Swiss banking executives have shown, it’s often difficult for pressurised workaholics to admit the job has become too much. A recent US academic study provides some clues as to why senior executives persist in working to unhealthy levels; while research by serviced office provider Business Environment reveals how UK office workers are also prone to stressful work habits. One fifth (21%) take work home at least one to two times a week, and one in five employees (19.6%) have taken time off work due to stress. More →

September 16, 2013

World Green Building week launches with a breath of fresh air

by Sara Bean • Environment, Facilities management, News, Property

Making sustainability sexy is a tall order. Look up the topic “green building” and you’ll invariably come across in depth descriptions of energy saving schemes and achieving a BREEAM rating. All these considerations are of course very important, but they make it difficult to engage building occupants. With the theme “Greener buildings, better places, healthier people”, World Green Building Week, which begins today (16-20 September), should do just that, by concentrating on the tangible benefits to building occupants of a green office. Paul King, Chief Executive of UK-GBC, said: “We often hear about the environmental and financial benefits of green buildings, but less attention is paid to the impact on those who live and work in them.” More →

September 3, 2013

Office environmentalists experiencing “green rage” over apathetic colleagues

by Sara Bean • Environment, Facilities management, News, Workplace

Facilities managers engaged in efforts to convince apathetic colleagues to adopt greener office working practices may relate to the news of a new workplace affliction – “green rage”. Dr Rebecca Whittle of Lancaster University told delegates at the recent annual conference of the Royal Geographical Society in London that there is a lot of silent conflict at work between people trying to do the right thing environmentally, and those who don’t care. She said that a light being left on in an unoccupied office or a recyclable item put in the wrong bin can provoke emotions as strong as guilt, rage or despair. More →

September 2, 2013

New standard published on costs of owning and operating buildings

by Sara Bean • Facilities management, News, Property

A new standard is being published by BSI offering expert guidance on estimating the long term costs of owning and occupying a building. BS 8544 Guide for life-cycle costing of maintenance during the in-use phases of buildings extends the guidance already provided by the existing standard PD 156865:2008, for buildings which are already operational, allowing users of the existing guidance to develop the life-cycle plans into the operational phase. To launch the standard, BSI is running a free half-day event on Wednesday 18 September to explain what the standard’s all about and its benefits. You’ll be able to hear case studies from leading professionals who are already using the principles of the standard, as well as a panel discussion with industry experts. Click here for more information.

September 1, 2013

CBI calls on Government to incentivise businesses to invest in energy efficiency

by Mark Eltringham • Environment, Facilities management, Legal news, Property

The Confederation of British Industry (CBI) has published a new report calling on the Government to adopt a more streamlined and integrated approach to energy efficiency policies, including those relevant for the UK’s commercial buildings. The report also addresses a range of related benefits and obligations for companies to help them cut costs, manage risk and open up commercial opportunities. The report argues that energy efficiency has been neglected for too long, despite the fact that Government figures show a domestic industry that is growing at 4 percent a year, is worth £17.6bn in sales and supports 136,000 jobs.

August 28, 2013

Dull corporate offices with no “buzz” inhibit productivity, complain staff

by Sara Bean • Facilities management, News, Workplace, Workplace design

Creating a dynamic and creative workplace is dependent on a number of factors; the office layout and design, the style of management and the wider company culture. Get these elements right and, says workplace consultants Morgan Lovell you hit the “Buzz Barometer” – a combination of a good atmosphere, energy and teamwork which encourages productivity and high levels of employee engagement. However, according to their recent research, three quarters (78 per cent) of employees say they would be significantly more productive if their workplace had more buzz. And worryingly for larger organisations, corporates are failing to match small company buzz, with four-fifths (81 per cent) saying SMEs offer a better working atmosphere than large companies.

July 26, 2013

Report: How will the future affect us or can we effect the future?

by Sara Bean • Furniture, Knowledge, News

Workplace furniture specialist Kinnarps has published its Trend Report 2013, which is the culmination of detailed research across European markets and thought leaders, conducted in partnership with Stockholm based futurologists Kairos Future. The study distilled a broad overview of emerging and established trends, across Kinnarps’ European markets, to focus on eight key themes that will influence the workplace of the future. According to the report, big changes are already apparent in our society, but these will come to have an altogether greater impact on the way we evaluate our working environment. More →