Search Results for: engage

November 14, 2013

As economy picks up, change management is greatest employment challenge

The latest figures from the Office of National Statistics show that the unemployment has fallen to 7.6 per cent, its lowest rate in more than three years, and the signs are that employers can plan for the future with renewed confidence. In a poll conducted at the recent Chartered Management Institute’s National Annual Conference, 74 per cent of managers said market conditions for their business are currently more conductive for growth than they were last year. Their biggest management challenge in the coming year will be implementing change initiatives, with other priorities being: coordinating business development activities; getting the best performance out of their team; achieving results with fewer resources; internally promoting their department as a value-adding business partner; and managing and bringing through star performers.

November 11, 2013

When sorry seems to be the hardest word, it creates a workplace trust gap

by Sara Bean • News, Workplace

Harvard Business School recently identified that the advantage of the British habit of continuously apologising makes us seem more trustworthy. When it comes to subordinates, we’re less magnanimous. Just 5 per cent of UK employees receive an apology from their boss whenever they make a mistake, affecting levels of trust in leaders and employee engagement. The Global Leadership Pulse survey by The Forum Corporation warns managers that not taking responsibility for workplace gaffes is having a direct correlation to how much employees trust company leadership. This is because 49 per cent of managers and 24 per cent of employees believe that acknowledging personal mistakes is one of the key things leaders can do to inspire trust; and being able to trust your boss is very important for 93 per cent of the employees surveyed. More →

November 5, 2013

Technology fix. What employers can do when social media becomes an addiction

by Pam Loch • Comment, Legal news, Technology, Workplace

Recent research shows that technology has helped us to become nearly five times more productive than we were in the 1970s. As well as enabling social interaction and personal expression, social media such as LinkedIn and Twitter can be valuable business aids for innovation and collaboration. However, with over half of people under 25 admitting they have to check Facebook at least once a day, it’s clear that for many, social media has become more than a form of virtual engagement. This can create something of an issue in the workplace, leaving employers with the dilemma of balancing the positive aspects of online communications while discouraging time wasting. More →

November 4, 2013

Leading US organisations pledge to promote healthy buildings and communities

by Sara Bean • Environment, Facilities management, News, Property

Adobe, one of the first companies to adopt the US Green Building Council’s Leadership in Energy and Environmental Design (LEED) standard, is to conduct a study of its LEED certified workplaces to determine if they measurably contribute to more collaborative, creative, innovative and healthy employees. The move is part of a new Building Health Initiative launched last week by the California chapter of the USGBC. Google, Arup and Interface are amongst the founding partners, along with approximately 20 other organisations from a range of sectors. The movement aims to elevate green building as a benefit to public health as well as encourage the development of transparency standards in building materials. More →

November 1, 2013

Employers need to ‘up their game’ as 1 in 4 employees admit to looking for a new job

by Sara Bean • News, Public Sector, Workplace

Job seeking intentions are at their highest since spring 2011, as fewer organisations implement recruitment freezes. According to the CIPD/Halogen Employee Outlook survey, 24 per cent of employees in the private and voluntary sectors, and 23 per cent in the public sector, are looking for a new job. The greatest motivator to move jobs is disengagement (71% compared with 9% who are engaged), followed by job dissatisfaction (62%, compared with 10%), and those facing pressure every day (45% compared with 19% who never feel under excessive pressure). More than 3 in 5 (61%) said that an opportunity to progress within their role is important to them, but a shocking one in four employees (27%) said that they had never had a performance review at work. More →

October 29, 2013

‘Beleaguered’ UK workforce is poorly motivated and unproductive

by Sara Bean • Flexible working, News, Workplace

UK workers are lacking motivation and job satisfaction, with over half either feeling neutral or unhappy about going to work most days, only one in four very satisfied with their jobs and 20 per cent who dread going to work. According to a new report, ‘The Forgotten Workforce’ a series of blows to UK workers, including cuts to their working hours, increasingly inconsistent working patterns, pay freezes, and introduction of zero hours – coupled with little or no investment in technology to support employees – has led to a UK workforce lacking morale and disengaged from the business. An efficient business needs an efficient workforce. If this cycle continues, businesses will face increasingly poor productivity and the UK economic recovery will suffer warns the report. More →

October 28, 2013

Global urbanisation trends present UK cities with new opportunities

by Charles Marks • Comment, Environment, Property, Technology

There is a great deal of talk about the growing urbanisation of the world right now, and its effects on societies, economies and individuals. The numbers of people involved are daunting, especially in the developing world. As a result, many countries are currently experiencing the sort of upheaval we in Britain experienced nearly 300 years ago, and they are doing so in a very compressed time span compared to the 150 years it took in Britain. But the changing nature of cities is also apparent in the UK where it is having an effect not only in the country’s only megacity but in regional centres too. For places such as Manchester, Birmingham, Bristol and Glasgow the challenges presented by a new generation of initiatives focussed on urbanisation can be profound and mark an opportunity to shift at least some of the UK’s economic focus away from London.

October 24, 2013

Yahoo and HP “seeing success” by taking a stand against flexible working

by Sara Bean • Facilities management, Flexible working, News, Property

Yahoo has had some successes since curtailing its work from home policies, global corporate real estate leaders were told at this week’s CoreNet Global Summit in Las Vegas. Continuing the industry conversation around balancing an organisation’s need to foster work and collaboration in person (aka: presenteeism) against the needs of employees to work off site, the discussion centred on how employees can “be present” in an increasingly virtual world, and where should leaders in corporate real estate place their focus? Julie Ford-Tempesta, Senior Director, Real Estate & Workplace at Yahoo said despite predictions of “epic policy failure” following the announcement that all employees must work in the office; employee engagement is up, product launches have increased significantly, and teams are thriving. More →

October 22, 2013

Germans prove that long hours and productivity are often two completely different things

by John Sacks • Comment, Workplace

Earlier this year, Insight published the results of a survey which showed that the World’s hardest workers, contrary to what Jeremy Clarkson might say, are Mexican. But that poll told half the story because it only measured the number of hours people work. When it comes to productivity measured by output against time spent working, it turns out that it’s the Germans who are the undisputed champions according to research from the PEW Trust. This won’t come as a surprise if you believe the Teutonic stereotype, as many people assuredly do. The survey also found that, when asked which nation had the most productive workers, respondents in the UK, France, Italy, Spain, the Czech Republic, Poland and Germany itself all believe that Germans are Europe’s hardest workers.

October 17, 2013

Video: reimagining work to help people become happier and more productive

by Mark Eltringham • Comment, Events, Facilities management, Technology

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Most companies are engaged in an attempt to help employees become happier, more productive and – yes –fitter at work. Firms do this because they are nice people or in the commercial interest of the business, or both. The problem is they are not doing it with a fixed set of criteria. Not only do they have to cope with changing commercial and economic conditions and legislation, they have to do it while the very nature of work evolves rapidly and in very different ways for different organisations. This is not so much like somebody moving the goal posts as it is like one of those games on It’s A Knockout where a contestant tries to do something while other people are shaking the platform they are standing on, squirting them with water, running into them, hitting them with things and yanking them back with ropes.

October 14, 2013

More employers than ever introduce some kind of flexible working pattern

by Sara Bean • Flexible working, News, Workplace

Disenchantment with flexible working appears to be ongoing in the tech sector, with a recent report revealing that computing giant HP is following Yahoo’s lead by quietly discouraging staff from working from home. However, more employers than ever are attaching growing importance to making at least some changes to working patterns as a means of managing rising long-term absence levels. In the annual CIPD / Simplyhealth Absence Management, the number of employers introducing small changes, such as later start times, has increased by 20 per cent in the last year alone. Over 70 per cent of organisations report a positive impact on employee motivation and employee engagement, while a further 46 per cent are using flexible working options to support employees with mental health problems. More →

October 10, 2013

Why the serviced office sector needs to put more effort into its customer service

by David Saul • Comment, Facilities management, Flexible working

Serviced offices at Cheapside

It’s National Customer Service Week, a week-long initiative set up to inspire businesses to take a step back, look at their customer relations and promote excellence in customer service amongst their teams. Across every business in every sector, excellent customer service is key to gaining and retaining custom, and this is particularly the case when it comes to the serviced office industry. Average customer retention rates are just eight months in the officing sector, so addressing this through improved customer service can have a huge impact on the bottom line. I believe the serviced office industry can do more. There is a danger that low retention rates cause companies to place a greater emphasis on winning new businesses, with existing clients’ needs coming second place. More →