April 25, 2019
Lies about work, the limits of wellness programmes, sleepwalking architects and some other shoes
There are lots of reasons to worry about where the World might be taking us, or perhaps where we are taking it. You can take your pick but for me one of the most worrying aspects of contemporary discourse is the obvious dearth of empathy. We might like to think of this as an innate characteristic of human beings, but it really isn’t. It’s something that we also need to learn. This idea is explored in this piece by Hanna Rosin who centres her argument around an analysis by Sara Konrath, an associate professor and researcher at Indiana University who has discovered that our willingness to empathise with people is eroding rapidly, especially for those who we see as ‘other’ or irrelevant. If you want an example of lack of empathy, you can see it in this footage of a banker being taken to task for it in a US committee hearing.
March 29, 2019
Co-design is an old idea, but it belongs to the 21st Century like never before
by Jonathan Hindle • Comment, Workplace design
As with so many apparently new ideas that resonate in a contemporary context, co-design has a long history. Originally referred to as cooperative or participatory design, it was first applied in Scandinavia in the 1960s and 70s, especially as a way of engaging stakeholders in the public sector in the design and development of IT projects, healthcare and workplaces. Arguably, our modern understanding of the idea was first set out by C.K. Prahalad and Venkatram Ramaswamy in a 2000 Harvard Business Review article called Co-opting Customer Competence and a subsequent book by the authors on the subject. They argue that there is a growing trend for firms to actively seek the insight and competence of customers to offer them better solutions, tailored to their own needs. More →