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When sorry seems to be the hardest word, it creates a workplace trust gap

Closing the workplace trust gap
Harvard Business School recently identified that the advantage of the British habit of continuously apologising makes us seem more trustworthy. When it comes to subordinates, we’re less magnanimous. Just 5 per cent of UK employees receive an apology from their boss whenever they make a mistake, affecting levels of trust in leaders and employee engagement. The Global Leadership Pulse survey by The Forum Corporation warns managers that not taking responsibility for workplace gaffes is having a direct correlation to how much employees trust company leadership. This is because 49 per cent of managers and 24 per cent of employees believe that acknowledging personal mistakes is one of the key things leaders can do to inspire trust; and being able to trust your boss is very important for 93 per cent of the employees surveyed. More →

The journey to get more Women on Boards is one worth taking

The journey to get more Women on Boards is one worth taking

There has been so much written lately about women on boards and what is holding women back from becoming board members. The evidence highlights that gender diverse companies are less volatile, have a higher ROA and a lower employee turnover rate, yet this still seems not to have spurred on employers to take up the board equality issue. My question is why have so few women progressed to board level? Personally, I disagree with quotas, believing that the best candidate should be appointed. Do we really need a quota to swing the pendulum into a more balanced position? Regardless of your view, the evidence is clear; companies with gender mixed leadership outperform those who have little or no senior female representation. Why then would companies choose to not reset their gender balance in senior positions? More →

Time to refresh BYOD policies, as Smartglasses get set to improve workplace efficiency

Smartglasses will bring innovation to workplace efficiency say Gartner

Employers may soon need to add wearable computers to the list of BYOD in the office. According to analysts Gardner, over the next five years, corporate adoption of Smartglasses such as Google Glass will rise to ten per cent. Although of particular relevance for companies with offsite workers, such as field service personnel and inspectors, some of the basic functions of smartglasses could help bring added efficiency across the workplace. Their widespread adoption depends heavily on the apps and services being developed, but, the analysts say, apps will emerge that do specific tasks with smartglasses, which may cause organisations to provide them for a wider range of employees, while many other workers will simply wear their personal smartglasses at work. More →

There is very little about flexible working that is actually flexible

upside_down_officeIt’s pretty clear why some of the world’s greatest writers have been drawn to the human propensity for moral and linguistic inversions and subversions. Books like 1984, Catch 22 and A Clockwork Orange are predicated on the idea. And it’s not one limited to literature. If we look, we can see it going on all around us. In the field of workplace design and management we can see it in the use of the word ‘flexible’ as used in the phrase flexible working. This is a word that in this particular context is coming to mean something like its opposite.  According to a survey from YouGov, the 9 to 5 is a thing of the past, supplanted by a style of work labelled flexible but which involves a third of us working for over ten hours a day, many at home right up until the point we go to bed with a smartphone that sits by our side, to wake us with a beep and a wodge of new notifications the next morning.

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Major injuries at work have reached an all-time low says HSE

There has been an 11 per cent drop in major injuries at work compared to 2011/12, according to the latest Health and Safety Executive (HSE) statistics – though construction remains one of the most dangerous sectors. Meanwhile, figures compiled by health and safety expert ELAS shows the HSE has fined UK firms more than £5.5 million for health and safety failings under its ‘Fees for Intervention’ scheme (FFI) since its launch one year ago. Under the Health and Safety (Fees) Regulations 2012, companies that break health and safety laws are liable for fines to cover HSE related costs, including call-outs, inspections, investigations, and taking enforcement action. Businesses were fined a total of £5,532,565 for such breaches by the watchdog since October 2012. These can range from slips, trips and falls, right down to not providing enough toilets or washing facilities. More →

More law firms introducing flexible working, but progress remains slow

SisyphusWhen it comes to the adoption of flexible working, law firms have proved to be one of the more intransigent sectors in the UK. But there are signs of change with news that more firms in Scotland are embracing new working practices. A survey of 3,400 solicitors carried out by the Law Society of Scotland found an increasing number were making use of flexible working. The research shows that while the majority of respondents (77 percent) continue to work full time, two thirds are now allowed to work away from their main place of work although take-up remains sluggish with only a quarter doing so at least once a week. In marked contrast to other professions, around two thirds of respondents did not access emails and work files while away from the office.

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‘Beleaguered’ UK workforce is poorly motivated and unproductive

UK workers are lacking motivation and job satisfaction, with over half either feeling neutral or unhappy about going to work most days, only one in four very satisfied with their jobs and 20 per cent who dread going to work. According to a new report, ‘The Forgotten Workforce’ a series of blows to UK workers, including cuts to their working hours, increasingly inconsistent working patterns, pay freezes, and introduction of zero hours – coupled with little or no investment in technology to support employees – has led to a UK workforce lacking morale and disengaged from the business. An efficient business needs an efficient workforce. If this cycle continues, businesses will face increasingly poor productivity and the UK economic recovery will suffer warns the report. More →

Latest Insight newsletter is now available to view online

RICS Award Winner - 1 Angel SquareIn the latest issue of the Insight newsletter; despite predictions of “epic policy failure” following Yahoo’s ban on employees working at home, its gamble has paid off; why the most demonised symbol of corporate alienation – the cubicle – is back on the scene; and as the economy recovers, employers must find new and improved ways to attract and retain employees. Simon Heath sees a clear disconnect between what happens inside the designer or architect’s MacBook and its effect on the physical spaces in which we interact; John Sacks says the Germans prove that long hours and productivity are often two completely different things; and Pam Loch wonders if employers are dangerously unaware about the nature and extent of sexual harassment in their workplace.

Only culture change will prevent the sexual harassment of people at work

Culture change needed to tackle sexual harassment of both men and women at work

Are we dangerously unaware of or perhaps even becoming dismissive about the nature and extent of sexual harassment in the workplace today? A recent survey, commissioned by a firm of solicitors, has thrown up some statistics which point to significant levels of harassment being experienced by both men and women at work. In the poll of 1,579 working people 60 per cent of women and 40 per cent of men reported that they had experienced “inappropriate” behaviour with much of it classed as persistent, degrading and embarrassing. The behaviour that most people complained about involved some degree of unwanted physical contact but also included colleagues watching pornography in the workplace.

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Economic recovery, the changing psychological contract and the future of the office

display_img_01There has always been a link of one sort or another between the labour market and office design. So, as the UK’s unemployment statistics continue to fall, they remain moderately high and there continue to be structural changes in the nature of work, typified by this year’s debate about the growing use of zero hours contracts. You have to wonder what impact structural changes,  levels of unemployment and redundancy (around 4 million in the UK since 2008) have had on the way we manage and design our workplaces. There is no doubt that the downturn combined with the structural changes in the way we work have had an effect on demand for commercial property, but what will it all mean in the longer term?

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Job satisfaction keeps employees motivated more than bonuses

Job satisfaction keeps employees motivated more than bonusesThe reported levels of stress felt by banking employees already suggests that generous bonuses do not necessarily equate loving the job. Now a new study published today by the Institute of Leadership & Management (ILM) confirms that across the business sector, the single most effective motivator is job satisfaction (59%), with just 13 per cent saying the prospect of receiving a bonus or other financial incentive motivates them to work harder in their role. The survey of over 1,000 employees found that a competitive salary and a good pension are highly effective motivators (49%) but getting on with colleagues (42%) is nearly as important. The report also highlights how important good managers are to ensuring happy and motivated staff. More →

RICS is first professional body to introduce BIM standard

RICS is first global professional body to introduce BIM standardThe Royal Institution of Chartered Surveyors (RICS) has become the first global professional body to introduce the first recognisable building information modelling (BIM) standard. Employers and clients are struggling to find industry accepted criteria on which to base knowledge of practitioners’ BIM skills, while BIM competent professionals lack a single indicator that will demonstrate their abilities to the sector. This has resulted in different assessment methods being used across the industry. RICS’ BIM Manager Certification aims to assure contractors, consultants and investors that the professionals and firms delivering construction and infrastructure projects have the relevant knowledge, experience and skills to implement BIM at an industry tested and approved level. More →