November 11, 2013
When sorry seems to be the hardest word, it creates a workplace trust gap
Harvard Business School recently identified that the advantage of the British habit of continuously apologising makes us seem more trustworthy. When it comes to subordinates, we’re less magnanimous. Just 5 per cent of UK employees receive an apology from their boss whenever they make a mistake, affecting levels of trust in leaders and employee engagement. The Global Leadership Pulse survey by The Forum Corporation warns managers that not taking responsibility for workplace gaffes is having a direct correlation to how much employees trust company leadership. This is because 49 per cent of managers and 24 per cent of employees believe that acknowledging personal mistakes is one of the key things leaders can do to inspire trust; and being able to trust your boss is very important for 93 per cent of the employees surveyed. More →
November 9, 2013
Looking back on a year in which the office sought a clearer sense of identity
by Mark Eltringham • Comment, Facilities management, Flexible working, Workplace design
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