November 4, 2013
EU must develop ambitious plans for retrofitting buildings to hit energy targets
With just six months remaining until they are required to deliver long-term strategies on renovation, EU Member States are being urged to develop ambitious plans for retrofitting their buildings. Under the Energy Efficiency Directive, EU Member States must establish “a long-term strategy for mobilising investment in the renovation of the national stock of residential and commercial buildings, both public and private” from 30 April 2014. The World Green Building Council’s Europe Regional Network (of which the UK Green Building Council is a member) and the Renovate Europe Campaign are calling on EU nations to seize the opportunity by publishing strategies that will help ensure investment in jobs and growth, and help deliver lower energy bills for struggling European citizens. More →
October 10, 2013
Why the serviced office sector needs to put more effort into its customer service
by David Saul • Comment, Facilities management, Flexible working
Serviced offices at Cheapside
It’s National Customer Service Week, a week-long initiative set up to inspire businesses to take a step back, look at their customer relations and promote excellence in customer service amongst their teams. Across every business in every sector, excellent customer service is key to gaining and retaining custom, and this is particularly the case when it comes to the serviced office industry. Average customer retention rates are just eight months in the officing sector, so addressing this through improved customer service can have a huge impact on the bottom line. I believe the serviced office industry can do more. There is a danger that low retention rates cause companies to place a greater emphasis on winning new businesses, with existing clients’ needs coming second place. More →