Search Results for: information

February 14, 2014

Virgin Atlantic first airline to apply Google Glass to customer service

by Sara Bean • Company news, Facilities management, Technology

It’s already been predicted that Smart Glasses will be a boon to technicians, engineers and healthcare workers, as well as useful interactive, hands-free devices for office staff. Another obvious application for wearable technology is in customer services. Virgin Atlantic is applying the technology to deliver the airline industry’s most high tech and personalised customer service yet. Working with air-transport specialist SITA, it’s the first airline to test how the technology can best be used to enhance customers’ travel experiences and improve efficiency. During a six week pilot scheme, concierge staff in Virgin Atlantic Upper Class Wing at London Heathrow airport will use wearable technology to greet customers by name and begin the check in process. The benefits to consumers and the business will be evaluated ahead of a potential wider roll-out in the future. More →

February 12, 2014

Government BIM target ‘unachievable’, claim construction industry experts

by Mark Eltringham • Architecture, Facilities management, News, Property

The majority of building industry experts surveyed by law firm Pinsent Masons believe that one of the key UK Government target for the uptake of Building Information Modelling is now unachievable due to unfit contracts and the lack of a collaborative approach between clients and builders. The Government had hoped that all central Government construction projects would achieve BIM Level 2 by 2016. But according to the new report, nearly two thirds (around 64 percent)of the 70 people surveyed claimed it was impossible for the target to be met. ‘Level 2’ refers to a collaborative 3D setup in which all project information, documents and data are electronic with fully integrated software and interfaces.

February 6, 2014

Guidance from GCHQ suggests that Windows XP is no longer secure

by Mark Eltringham • Flexible working, News, Technology

Working from home to avoid the tube strike or weather-related travel chaos? Well, the perils associated with working from home may be more complex than contending with poor time management, feelings of isolation and a propensity to gain weight and neglect personal hygiene. The UK’s Government Communication Headquarters (GCHQ) is advising that all public sector staff who are still using Windows XP at home should be denied access to networks. By extension we can conclude that it’s not safe for anybody to be running the old yet still commonplace operating system after Microsoft announced it was withdrawing support from the 8^th April despite the fact that over a third of all PCs worldwide still use Windows XP.

January 29, 2014

Green Building Council slams PM’s plans to slash environmental guidance

by Sara Bean • Environment, Facilities management, Legal news, Property

The UK Green Building Council has condemned Prime Minister David Cameron’s pledge to scrap realms of environmental guidance. In a speech to the Federation of Small Businesses earlier this week, the Prime Minister said that by March 2015 Defra will have slashed 80,000 pages of environmental guidance, saving businesses around £100 million per year; “to make it vastly easier and cheaper for businesses to meet environmental obligations.” However Paul King, Chief Executive at the UK Green Building Council, branded the move utterly reprehensible. He said: “The Prime Minister’s boasts of ‘slashing 80,000 pages’ of environmental guidance is. It is the same poisonous political rhetoric from Number 10, devaluing environmental regulation in a slash and burn manner. These words are not only damaging and irresponsible, but misrepresent the wishes of so many modern businesses, both large and small.” More →

January 23, 2014

UK commercial property investment in 2013 hits a six year high

by Mark Eltringham • News, Property

Last year marked a six year high in commercial property investment across the UK according to a new report from property information providers CoStar, driven by increases in regional markets and a sharp upturn of interest in Central London from overseas investors. A total of £52.7 billion of transactions was completed across the UK in 2013, albeit that two-thirds of investments were made in London and the South East of England. It was also a year for record breaking deals, notably the Broadgate office development in the City (above) and More London on the South Bank, each of which were valued at £1.7 billion. London was particularly attractive for Asian investors who CoStar claim see it as a safe haven and invested £9.2bn, up 80.6 percent on 2012.

January 15, 2014

Legal update – Employment Law changes ahead in 2014

by Pam Loch • Facilities management, Flexible working, Legal news, Workplace

Some of the most hotly debated employment law issues from last year; including flexible working, workplace wellbeing and the contractual rights of employees look set to make more headlines this year, because 2014 is shaping up to be another year of significant change in UK employment law. While the timetable is subject to amendment, currently the Government is intending to introduce a number of revisions. The key employment law events and cases to watch out for in 2014 will include changes to TUPE, flexible working, flexible parental leave, employment tribunal procedures, redundancy consultation, Acas conciliation, calculation of holiday pay and post-employment victimisation; which we list below in the date order in which they are proposed. More →

January 15, 2014

New study claims vast majority of builders now enjoying advantages of BIM

by Mark Eltringham • News, Property

A new report from McGraw Hill Construction claims that contractors in nine of the world’s top construction markets who use Building Information Modelling (BIM) believe that the technology helps them to improve productivity, efficiency, quality and safety on their projects, as well as their own competitiveness. The Business Value of BIM for Construction in Major Global Markets SmartMarket Report reveals that contractors in markets with well-established BIM use, such as Canada, France, Germany, the UK and US, as well as those in markets that are still in the initial stages of BIM adoption, such as Australia, New Zealand, Brazil, Japan, and South Korea, are seeing a positive return on their investments in BIM, from project benefits like reduced errors and omissions, to process improvements like the ability to enhance collaboration, and internal business benefits such as enhancing their company’s image.

January 14, 2014

The BYOD conundrum remains how to strike the right balance about control

by Mark Eltringham • Comment, Technology

We predicted that the practice of Bring Your Own Device would remain an insoluble conundrum for many firms throughout the year and two recent pieces of conflicting advice on the subject make the point point for us. On the one hand, the Information Commissioner’s Office (ICO) in the UK has issued fresh guidance to organisations about the possible perils of BYOD and the need to establish formal policies and procedures, including the ability for the firm to wipe ALL data from lost or stolen devices, determine applications and operating systems and decide on what happens to devices at the end of contracts. On the other hand a Gartner analyst has predicted that the dead hand of organisational control will mean around a fifth of BYOD policies will fail within the next two years, rendering the efforts at control completely counterproductive.

January 14, 2014

Commercial property sector must take a city scale view of retrofit projects

by Sara Bean • Environment, Facilities management, News, Property

Some 70 per cent of commercial properties will still be standing in 2050, which is why retrofitting, or re-engineering, a city’s built environment and infrastructure is so essential. However, research led by Professor Tim Dixon of the University or Reading’s School of Construction Management and Engineering has found that despite examples of ‘light touch’ retrofit (such as LED lighting, improved building services and building management systems), the rate of retrofit in the sector is low; being hampered by complexity, fragmentation and conservatism. And crucially, the commercial property sector does not take a city scale view of retrofit projects and so is ‘city-blind’ to retrofit opportunities, which is also slowing progress. More →

January 13, 2014

Retaining valuable employees is top global priority for CEOS this year

by Sara Bean • News, Workplace

The number one priority of business leaders worldwide this year is how best to develop, engage, manage, and retain existing talent. This worker-centric approach means that employee engagement and better management will take centre stage as the way to improve competitiveness, win new customers and raise productivity. According to new research from The Conference Board and UK partner CMI (Chartered Management Institute), CEOs will concentrate on creating a strong internal talent pipeline rather than seeking to recruit externally, with nine out of the top 10 global Human Capital strategies focused on current employees, including providing training and development, raising employee engagement and increasing efforts to retain critical talent. Other closely linked priorities identified in the CEO Challenge 2014 are customer relationships, innovation, operational excellence, and corporate brand and reputation. More →

January 6, 2014

The nine enduring workplace tensions to keep an eye on in the year ahead

by Mark Eltringham • Comment, Facilities management, Flexible working, Public Sector, Technology, Workplace

There were a number of workplace issues that wouldn’t go away during 2013. And there’s no reason to believe we will resolve many of them during 2014 either. We can try to explain the recalcitrance of such things by referring to the enveloping fog that emanates from the commercial interests who promote problems to their customers so they can provide the solutions, but many are more deep-rooted. Technology and its constant radicalising effects is almost invariably the major driver of change, but it is only one thread in a complex web of social, professional, demographic, cultural and commercial changes. So here, in no particular order, are the issues we expect to spend the most time talking about on Insight over the next year. More →

December 18, 2013

Companies need to work out what they want to emerge from the BYOD pile-up

by Mark Eltringham • Comment, Facilities management, Flexible working, Technology

Anybody who tells you they understand what is happening with BYOD, doesn’t understand what is happening with BYOD. Even by the standards of workplace technology, trying to get a firm grasp on the current state of play when it comes to the practice of Bring Your Own Device is particularly challenging. Surveys, opinions, research and case study pile up each day, crashing and bouncing off each other like the culmination of the multiple car chases in the Blues Brothers and just as difficult to untangle. The latest batch of news and views highlights exactly how disparate and conflicting the available information is. But underlying it all appears to be a single discernible and consistent point; while organisations may be less focussed on BYOD’s perceived advantages and rather more worried about the consequence of not implementing the practice, they still don’t trust it.