September 16, 2025

AI, automation anxiety and the future of work: lessons from Daniel Susskind

by Jo Sutherland • AI, Comment, Workplace

When I joined the audience at Gresham College for Professor Daniel Susskind’s inaugural lecture on automation anxiety, I expected the familiar line: AI is coming for our jobs. That’s not what I heard. Instead, Susskind, Professor of Business at Gresham, made a surprisingly nuanced argument, explaining that the real story was less about the number of jobs losses, and more about how the very nature of work is shifting. This piece reports on that event (available to watch below) and reflects on what his ideas mean for workplace leaders – and, from my vantage point as a communications professional working with organisations through workplace and digital transformation, how we talk to and engage our colleagues through the change. (more…)

August 26, 2022

Automation presents some legal risks you really need to address

by James Crayton and Luke Jackson • Comment, Technology

Many think that robots making deliveries, ‘waitering’ in restaurants or working at hospitals is a long way off. However, breakthroughs in robotics, machine learning and other technologies are making automation a reality in many industries. This will accelerate in upcoming years. Indeed, the smart technologies are forecast to add a whopping $15 trillion to the global economy by 2030. Among their many advantages for businesses are increased, faster output and slashed error rates. They also give employees the time to concentrate on people processes, such as sales and marketing or client relationships. (more…)

April 27, 2022

A third of workers think their jobs are at risk from automation

by Jayne Smith • News, Technology

A new poll claims that one in three (37 percent) employees consider their current job to be at risk from automation and digital transformation. HR software provider CIPHR has compiled a list of the occupations that are the most and least likely to be replaced by technology or machines, based on the results of a survey of more than 1,000 UK workers: www.ciphr.com/jobs-at-risk-from-automation. Survey respondents were asked to rate the likelihood that their own occupation could become automated in the future, due to advances in smart technologies, artificial intelligence (AI) and machine learning, and robotics. (more…)

November 27, 2019

Businesses fear that a failure to embrace automation will make them irrelevant

by Neil Franklin • AI, News

The majority of UK businesses fear becoming ‘irrelevant’ within the next five years through failing to make a successful transition to an automated workplace. To avoid this risk, organisations need to collaborate with their workforces to embrace automation and artificial intelligence, a new report from Capita warns. The report Robot wars or automation alliances? People, technology and the future of work calls for an honest dialogue between business leaders and employees – and urgent, multi-stakeholder action to support employees in the transition to a more automated world. (more…)

October 3, 2019

Automation now attracts workers to jobs

by Neil Franklin • AI, News, Workplace

A new report is urging employers to promote their investment in automation and technology when recruiting to avoid missing out on top talent. The What Workers Want 2019 Report (registration), released by Hays, claims that although 70 percent of organisations are investing in automation, nearly a quarter (24 percent) of employers do not currently promote their investment when recruiting. (more…)

September 18, 2019

Automation will boost productivity, but risks leaving people behind

by Neil Franklin • AI, News, Workplace

Unless the Government steps up efforts to manage the transition to automation, many people and entire regions of the UK face being left behind and British businesses could find themselves becoming less competitive, says the Business, Energy and Industrial Strategy (BEIS) Committee in a report published today.
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September 17, 2019

Workers prepared to accept automation but need training

by Neil Franklin • AI, News, Technology

Research from Gallup suggests that people feel unprepared for the introduction of new technologies, despite being optimistic about their job prospects. The Gallup Real Future of Work report of 4,000 employees has found that people around the world are generally upbeat about the impact of technology and automation on their careers, despite some analysts predicting that AI-enabled machines would take over 50 percent of human jobs within the decade. (more…)

September 12, 2019

Automation fear for workers not developing new skills

by Neil Franklin • AI, News

Over half of workers believe automation will significantly change or make their job obsolete within the next ten years and three quarters would learn new skills or completely retrain to improve their future employability. Yet people given fewer opportunities to learn new digital skills are more fearful of the impact of automation, and are more likely to have lower levels of education. (more…)

September 4, 2019

UK workers ready to embrace automation

by Neil Franklin • AI, News, Workplace

UK workers are optimistic about the opportunities technology will create in the future as over 90 percent believe it is changing their workplace and everyday lives for the better. Professionals in the UK stand ready to embrace automation, as findings from over 14,500 respondents in the Hays What Workers Want 2019 Report (registration) suggest that they are interested in using the latest digital technology both in everyday life (70 percent) and even more so in the workplace (80 percent). (more…)

July 18, 2019

Govt scheme to retrain people in the age of automation

by Neil Franklin • AI, News

The UK Government in partnership with the CBI and TUC has launched a new scheme to help workers whose jobs change or become obsolete because of advances in technology. Workers will be offered help in retraining or finding a new career amid suggestions that up to a third of jobs could be at risk of changing because of automation in the coming 10 to 20 years. The National Training Scheme will be trialled in Liverpool before being rolled out across England. The CBI and TUC are both backing the initiative as a way of boosting productivity, pay and workers’ skills. (more…)

June 26, 2019

Jobs upheaval as world adapts to era of automation

by Mark Eltringham • AI, News, Technology

A new report from the Economist Intelligence Unit and UiPath claims that organisations around the world currently making extensive use of automation technologies, with 67 percent of UK business executives claiming to be satisfied satisfied with the results of their automation initiatives, 48 percent describing their organisation’s progress with automation as advanced, and 73 percent expecting their company’s operating costs to improve as a result of automating business processes. It is published on the same day as another report suggests that up to 20 million manufacturing jobs could be lost to robots across the world’s leading economies by 2030, replaced by a range of new jobs. (more…)

April 30, 2019

Role of AI and automation in recruitment poses a challenge for HR

by Mark Eltringham • News, Technology, Workplace

Last week, news emerged that an automated system at Amazon had started firing low performing workers, highlighting the new role of AI and automation in traditional HR practices. Now a new report from the CIPD claims that the use of such systems will have a widespread but mixed impact on jobs. According to the study, the introduction of these new technologies at work will see job opportunities grow, by enhancing roles, employee skills and their pay. However, lack of thought and planning on how people and technology work together is reducing productivity improvements and increasing the risk of people being left behind.