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Interview: Greg Lindsay on engineering serendipity and harnessing chaos

Render of Plaza at Zappos offices in LA

Render of Plaza at Zappos offices in LA

Greg Lindsay is a journalist and urbanist. He is a contributing writer for Fast Company and co-author of the international bestseller Aerotropolis: The Way We’ll Live Next as well as a visiting scholar at New York University’s Rudin Center for Transportation Policy & Management, a senior fellow of the World Policy Institute, and a research affiliate of the New England Complex Systems Institute. He is also one of the main speakers at this year’s Worktech conference in London on 19 and 20 November. In this frank and enlightening interview he offers his thoughts on how firms can engineer serendipity into their workplaces and cultures and how the way we design offices is already taking clues from the way we plan urban environments.

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Majority of British ex-pats working overseas now work flexibly, claims report

Sunburned Simon CowellThe majority of British expatriates who work overseas embrace flexible working arrangements, according to a survey commissioned by NatWest International Personal Banking. More than two thirds of those surveyed have exported their preferred working practices as well as themselves as they seek a better lifestyle and work-life balance overseas. Flexible working is most common for ex-pats in English speaking countries such as Australia (85 percent), New Zealand (79 percent), USA (78 percent) and Canada (76 percent).  However the survey of 1,800 ex-pats also reveals that flexible working is even prevalent for Brits working in other countries such as China (53 percent), UAE (48 percent) and Singapore (47 percent).

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Employers need to ‘up their game’ as 1 in 4 employees admit to looking for a new job

Employers need to 'up their game' as 1 in 4 employees look for a new job

Job seeking intentions are at their highest since spring 2011, as fewer organisations implement recruitment freezes. According to the CIPD/Halogen Employee Outlook survey, 24 per cent of employees in the private and voluntary sectors, and 23 per cent in the public sector, are looking for a new job. The greatest motivator to move jobs is disengagement (71% compared with 9% who are engaged), followed by job dissatisfaction (62%, compared with 10%), and those facing pressure every day (45% compared with 19% who never feel under excessive pressure). More than 3 in 5 (61%) said that an opportunity to progress within their role is important to them, but a shocking one in four employees (27%) said that they had never had a performance review at work. (more…)

9 to 5 consigned to history as flexible working patterns take over

9 to 5 consigned to history as flexible working patterns take overFlexible working practices don’t necessarily equate to working fewer hours. In fact, people are working increasingly longer hours as flexible working patterns consign the traditional 9-5 to history. A third of Britons are now working more than 10 hours a day, with a short or no break and are bringing work life into the home by responding to work emails, texts and calls in the evening. Research conducted by YouGov for business communications systems firm, RingCentral found that more than half (55%) surveyed now work more than 40 hours a week. As working patterns change, companies are seeing the importance of managing a geographically dispersed workforce (68%), and also believe that providing employees with the ability to work flexibly (78%) or from home (60%) are important for employee productivity levels. (more…)

Major injuries at work have reached an all-time low says HSE

There has been an 11 per cent drop in major injuries at work compared to 2011/12, according to the latest Health and Safety Executive (HSE) statistics – though construction remains one of the most dangerous sectors. Meanwhile, figures compiled by health and safety expert ELAS shows the HSE has fined UK firms more than £5.5 million for health and safety failings under its ‘Fees for Intervention’ scheme (FFI) since its launch one year ago. Under the Health and Safety (Fees) Regulations 2012, companies that break health and safety laws are liable for fines to cover HSE related costs, including call-outs, inspections, investigations, and taking enforcement action. Businesses were fined a total of £5,532,565 for such breaches by the watchdog since October 2012. These can range from slips, trips and falls, right down to not providing enough toilets or washing facilities. (more…)

What the endless debate about HS2 can teach us about how we work

A man working on a train

A man working on a train

One of the most fascinating aspects of the debate about whether the UK should spend £50 billion (or whatever you think it might be) on the new HS2 rail network, is the way in which it has formed a touchstone for a discussion about how we work. But people on both sides of this debate can have things either spectacularly or misguidedly wrong. On one side, the people behind the scheme, including the Government, used the jaw-dropping assumption that nobody worked on trains as the foundation of a business case. That was the familiar sight of large organisations working their relentless way towards a number they wanted, regardless of inconvenient facts. This idea has now been so widely discredited and mocked that it has been dropped completely from the latest business case, tellingly the sixth in just three years. And yet on the other side, we have people arguing that we should travel less and use videoconferencing as an alternative to face to face meetings, which can be almost as problematic.

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‘Them and us’ mentality rife, as third of staff report low levels of trust in senior managers

Level of trust in senior managers not as high as they believeA counterproductive “them and us” mentality is being bred in too many of the UK’s workplaces, as more than one in three employees report that their level of trust in senior managers is weak (34%), According to the latest research by the CIPD, while an overwhelming majority report that they trust in their colleagues and line managers to some or a great extent (92% and 80% respectively), trust ratings increase with an employee’s seniority, with senior managers much more likely to report strong trust between employees and senior management than non-managerial workers. Creating a better level of trust isn’t difficult however, with the majority of employees pointing to simple and effective practices such as ‘approachable’, ‘competent’  and ‘consistent leaders’ who ‘act with honesty and integrity’ and ‘lead by example’. (more…)

Economic recovery, the changing psychological contract and the future of the office

display_img_01There has always been a link of one sort or another between the labour market and office design. So, as the UK’s unemployment statistics continue to fall, they remain moderately high and there continue to be structural changes in the nature of work, typified by this year’s debate about the growing use of zero hours contracts. You have to wonder what impact structural changes,  levels of unemployment and redundancy (around 4 million in the UK since 2008) have had on the way we manage and design our workplaces. There is no doubt that the downturn combined with the structural changes in the way we work have had an effect on demand for commercial property, but what will it all mean in the longer term?

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Just one in eight employees worldwide are engaged at work

Just one out of eight employees worldwide are engaged at workThere are so many references these days to employee engagement it can be tempting to see it as management speak. However, according to Gallup’s 142-country study on the State of the Global Workplace, the 24 per cent of “actively disengaged,” employees worldwide who are not psychologically committed to their jobs are unhappy and unproductive at work and liable to spread negativity to co-workers. It found only 13 per cent of employees worldwide are engaged at work, with the majority of employees (63%) “not engaged,” meaning they lack motivation and are less likely to invest discretionary effort in organizational goals or outcomes. In rough numbers, this translates into 900 million not engaged and 340 million actively disengaged workers around the globe. (more…)

Germans prove that long hours and productivity are often two completely different things

german-flagEarlier this year, Insight published the results of a survey which showed that the World’s hardest workers, contrary to what Jeremy Clarkson might say, are Mexican. But that poll told half the story because it only measured the number of hours people work. When it comes to productivity measured by output against time spent working, it turns out that it’s the Germans who are the undisputed champions according to research from the PEW Trust. This won’t come as a surprise if you believe the Teutonic stereotype, as many people assuredly do. The survey also found that, when asked which nation had the most productive workers, respondents in the UK, France, Italy, Spain, the Czech Republic, Poland and Germany itself all believe that Germans are Europe’s hardest workers.

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AHMM chosen for new Met Police headquarters project

New New Scotland Yard

Courtesy of Simon Heath

The firm of architects chosen for Google’s enormous new North London headquarters project as well as the redevelopment of the BBC’s Television Centre has been chosen to design the new home of the Metropolitan Police in Whitehall. The decision to award the job to Allford Hall Monaghan Morris (AHMM) was announced by the Mayor of London, the Metropolitan Police Commissioner and the Royal Institute of British Architects (RIBA). The Mayor’s Office for Policing And Crime (MOPAC) is selling New Scotland Yard, and moving to modern offices at the iconic Curtis Green building on the Victoria Embankment in 2015. This new building will then revert to being called Scotland Yard.

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Nearly two thirds of SMEs now trust employees to work flexibly

One of the main arguments against flexible working amongst blue chip organisations – which was well documented following the Yahoo furore earlier this year, is that it is detrimental to fostering a collaborative working culture. Amongst small and medium sized companies, the reasons against are more straightforward, in that it demands a level of trust small business managers can ill afford to bestow unwisely. Now a new survey, carried out among over 200 UK-based SME decision-makers, highlights a growing acceptance of flexible working within these businesses. Well over half (63%) of senior executives say they trust their employees to remain productive when working away from the office, the Citrix-commissioned YouGov survey has shown. (more…)