Search Results for: empathy

Embracing emotion and empathy to drive us beyond this crisis

Embracing emotion and empathy to drive us beyond this crisis

by • Comment, Workplace

We’re currently living and working through some of the most intense, challenging conditions many of us will have had to endure – and we all will empathise that it can be particularly difficult to manage your working life. A recent study in Harvard Business Review found that tiredness, fear and panic all reduce our ability to think clearly, to be able to manage our relationships effectively, to focus on the right priorities, and to be able to make intelligent and informed decisions. (more…)

The far reaching impact of empathy in the workplace

The far reaching impact of empathy in the workplace

by • Comment, Workplace

The average career length is 50 years, and according to Gallup’s State of The Global Workplace report, during this time only 1 in 10 people are actively engaged. This illustrates that within the current landscape there is a need for companies to actively pursue strategies to better engage their employees. Embedding empathy in working culture is one way of achieving actively-engaged workers but it also has the added benefit of increasing productivity and business growth. This was revealed by a piece in the Harvard Business Review, which highlighted the top ten most empathetic companies outperformed the bottom ten by at least 50 percent in productivity, earnings and growth. (more…)

Robotic managers likely to lack empathy and forget ethics, claims CMI report

by • Workplace

RobotA new report into the judgements of managers has concluded that they are significantly more prone to responding in a ‘robotic’ way to moral questions than the general population, relying on handed-down rules rather than their own ethical standards. The report, Managers and their Moral DNA, was commissioned by the Chartered Management Institute (CMI) in conjunction with personality testing website Moral DNA. It found that nearly three quarters of managers (74 percent) lack empathy and  do not fully consider the moral consequences  when they take decisions, which is 28 percent higher than the general population.  The report also claims that managers are 4 percent more compliant with rules and 5 percent less caring in their ethical decision-making at work than in their personal lives, a figure that tallies with other results from the Moral DNA database according to the report’s authors.

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Generational divide emerges on workplace AI

Generational divide emerges on workplace AI

by • AI, News, Workplace

Gen Z workers are not only the most enthusiastic users of workplace AI but also the most likely to be self-taughtAs artificial intelligence continues to reshape the world of work, younger employees are taking the lead in adopting and experimenting with new tools. According to a new survey by UKG and The Harris Poll, Gen Z workers are not only the most enthusiastic users of workplace AI but also the most likely to be self-taught. The research highlights a growing generational divide. While 84 percent of U.S. employees overall say they want AI to handle workplace processes, Gen Z – those aged 18 to 28 – are particularly eager. Ninety percent believe AI will save them time at work, with nearly a third expecting to reclaim up to 90 minutes a day. They’re also the most likely to have taken the initiative to learn AI skills independently, with 70 percent teaching themselves the tools they use. (more…)

The world needs amazing leaders like never before. But where are they?

The world needs amazing leaders like never before. But where are they?

by • Business, Comment, Workplace

rapid changes in today’s environment can put even the best leaders under immense strain and cause ripple effects within the organisationDemand for integrity and strength in leadership has never been greater. A wave of quickly evolving AI technologies, combined with geopolitics and other pressures, is increasing this need at an unprecedented pace. The rapid changes in today’s environment can put even the best leaders under immense strain and cause ripple effects within the organisation. In fact, even those changes that are expected to bring efficiency and simplicity like GenAI, translate into confusion, anxiety, and complexity in many situations. According to McKinsey research, a staggering 56 percent of employees report that their leaders are either mildly or highly toxic. Even more concerning, 75 percent of employees identify their boss as the most stressful part of their workday. (more…)

AI ushers in the era of the ‘frontier firm’, Microsoft report claims

AI ushers in the era of the ‘frontier firm’, Microsoft report claims

by • AI, News

A new report from Microsoft claims that 2025 will mark a new point in the evolution of work, with organisations across the globe now entering what it calls the age of the 'Frontier Firm' reliant on both AI and humansA new report from Microsoft claims that 2025 will mark a new point in the evolution of work, with organisations across the globe now entering what it calls the age of the ‘Frontier Firm’. The report defines this as a ‘future-facing business model in which a combination of artificial intelligence and human collaboration reshapes work processes and redefines the very structure of enterprises’. The 2025 Work Trend Index, published by Microsoft’s WorkLab, claims to draw on one of the most comprehensive datasets to date, combining insights from 31,000 workers across 31 countries, thousands of Microsoft 365 ‘productivity signals’, and labour market trends derived from LinkedIn’s global data. The report argues that AI is no longer a novel addition to the workplace — it is becoming central to how work is done, who does it, and what organisations can achieve. (more…)

What kind of change leader do you want to be?

What kind of change leader do you want to be?

by • Business, Comment, JB

Taking the stage, owning the message, and driving the agenda were seen as hallmarks of a strong change leader. But the evolving needs of organisations, teams, and individuals are reshaping this definition.Change is inevitable. Whether in business, communities, or our personal lives, change is a constant—and in every instance, someone is leading it. Leadership during change is not limited to formal positions or job titles. Every day, in countless ways, individuals step into roles that influence, guide, and support others through transition. The question is: what kind of change leader do you want to be? In many traditional models of leadership, success has been closely associated with visibility, authority, and control. Taking the stage, owning the message, and driving the agenda were seen as hallmarks of strong leadership. But the evolving needs of organisations, teams, and individuals are reshaping this definition. (more…)

People’s expectations of work have changed forever (and they think office work should pay better than remote work)

People’s expectations of work have changed forever (and they think office work should pay better than remote work)

by • Flexible working, News, Workplace

The Covid-19 pandemic and the rapid shift to remote work have had a “radical impact” on the global workforce, particularly among younger employeesThe Covid-19 pandemic and the rapid shift to remote work have had a “radical impact” on the global workforce, particularly among younger employees who began their careers during this unprecedented period, according to new research published by BSI in collaboration with the think tank ResPublica. The study, part of BSI’s Evolving Together series, claims to provide a comprehensive picture of a workforce cohort shaped by the pandemic and explores how these formative experiences continue to influence their expectations and behaviours. Drawing on a global survey of 4,700 individuals who entered the workforce during or since the pandemic, as well as focus groups and international literature reviews, the research sets out to paint a nuanced portrait of the so-called “hybrid generation”. (more…)

Most people are happy for AI to inform decisions about work, CIPD claims

Most people are happy for AI to inform decisions about work, CIPD claims

by • AI, News, Workplace

To coincide with National Productivity Week, a CIPD poll suggests that almost two thirds of people (63 percent) would trust artificial intelligence (AI) to inform - but not make - important decisions at workTo coincide with National Productivity Week, a CIPD poll suggests that almost two thirds of people (63 percent) would trust artificial intelligence (AI) to inform – but not make – important decisions at work. According to the poll of over 2,000 people, over a third (35 percent) wouldn’t trust AI to make important decisions at work, preferring to use human intelligence. Just 1 percent of respondents would trust AI to make important work decisions. (more…)

Here’s how to support neurodivergent employees at work

Here’s how to support neurodivergent employees at work

by • Comment, Wellbeing, Workplace

Neurodivergent employees can offer many benefits to businesses. Employers should focus on retaining this talentBusinesses have much to gain from neurodivergent employees. According to a recent Deloitte report “teams with neurodivergent professionals in some roles can be 30 percent more productive than those without them”. Benefits of neurodivergent individuals to the workplace – according to the CIPD, range from “problem-solving, to creative insights and visual spatial thinking.” (more…)

These are very early days in our relationship with Generative AI

These are very early days in our relationship with Generative AI

by • AI, Comment

The future of Generative AI in the workplace isn’t about replacing humans – it’s about enhancing what we do best.The launch of ChatGPT in late 2022 marked a milestone moment for artificial intelligence, bringing what was once a niche technology firmly into the mainstream. Suddenly, AI and especially Generative AI, wasn’t just the prerogative of data scientists and tech developers. It was a feature in everyday conversations, a presence in business strategies, and a catalyst for innovation across industries. In the months since, platforms like Gemini and Perplexity have emerged, pushing the boundaries of what AI can achieve while expanding its role in the workplace. (more…)

The science and art of change management

The science and art of change management

by • Business, Comment, JB

 

change management, like potentially most professional roles, is actually split into two halves with one being science and the other being artWith all the talk about generative AI, the impact it will have on people, businesses and industries, I started to think what will be the impact on change management and particularly the role of a change professional? And I realised that change management, like potentially most professional roles, is actually split into two halves with one being science and the other being art. The science element is made up of the products that one can typically see/point to, like a change plan, stakeholder map, training plan, etc.  Whereas the art element is made up of what you can see as well, but only if you take the time to observe and notice the impact it has on environments, people, productivity, retention rates, etc. because it involves the people side of change. (more…)

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