June 2, 2020

Embracing emotion and empathy to drive us beyond this crisis

We’re currently living and working through some of the most intense, challenging conditions many of us will have had to endure – and we all will empathise that it can be particularly difficult to manage your working life. A recent study in Harvard Business Review found that tiredness, fear and panic all reduce our ability to think clearly, to be able to manage our relationships effectively, to focus on the right priorities, and to be able to make intelligent and informed decisions. More →

May 31, 2019

The far reaching impact of empathy in the workplace

by Beverley Nicholas • Comment, Workplace

The average career length is 50 years, and according to Gallup’s State of The Global Workplace report, during this time only 1 in 10 people are actively engaged. This illustrates that within the current landscape there is a need for companies to actively pursue strategies to better engage their employees. Embedding empathy in working culture is one way of achieving actively-engaged workers but it also has the added benefit of increasing productivity and business growth. This was revealed by a piece in the Harvard Business Review, which highlighted the top ten most empathetic companies outperformed the bottom ten by at least 50 percent in productivity, earnings and growth. More →

March 25, 2014

Robotic managers likely to lack empathy and forget ethics, claims CMI report

by Mark Eltringham • Workplace

A new report into the judgements of managers has concluded that they are significantly more prone to responding in a ‘robotic’ way to moral questions than the general population, relying on handed-down rules rather than their own ethical standards. The report, Managers and their Moral DNA, was commissioned by the Chartered Management Institute (CMI) in conjunction with personality testing website Moral DNA. It found that nearly three quarters of managers (74 percent) lack empathy and do not fully consider the moral consequences when they take decisions, which is 28 percent higher than the general population. The report also claims that managers are 4 percent more compliant with rules and 5 percent less caring in their ethical decision-making at work than in their personal lives, a figure that tallies with other results from the Moral DNA database according to the report’s authors.

November 28, 2024

These are very early days in our relationship with Generative AI

by Jo Sutherland • AI, Comment

The launch of ChatGPT in late 2022 marked a milestone moment for artificial intelligence, bringing what was once a niche technology firmly into the mainstream. Suddenly, AI and especially Generative AI, wasn’t just the prerogative of data scientists and tech developers. It was a feature in everyday conversations, a presence in business strategies, and a catalyst for innovation across industries. In the months since, platforms like Gemini and Perplexity have emerged, pushing the boundaries of what AI can achieve while expanding its role in the workplace. More →

September 24, 2024

The science and art of change management

by Jennifer Bryan • Business, Comment, JB

With all the talk about generative AI, the impact it will have on people, businesses and industries, I started to think what will be the impact on change management and particularly the role of a change professional? And I realised that change management, like potentially most professional roles, is actually split into two halves with one being science and the other being art. The science element is made up of the products that one can typically see/point to, like a change plan, stakeholder map, training plan, etc. Whereas the art element is made up of what you can see as well, but only if you take the time to observe and notice the impact it has on environments, people, productivity, retention rates, etc. because it involves the people side of change. More →

September 18, 2024

You get what you give at the CoreNet Global Summit 2024 in Berlin

by Jo Sutherland • Comment, Facilities management, Property, Wellbeing

Have you ever attended a conference and been asked to gaze deeply into a stranger’s eyes for several minutes, standing just a metre apart in silence? No? Neither have I – until this September at the CoreNet Global Summit in Berlin. Gone are the days of handshakes and small talk. Today, it’s all about relationality, empathy, and hugging it out. For some, the summit’s emphasis on fostering human connections was a joyful opportunity to bond and share meaningful moments with fellow professionals. For others, it felt like being trapped in a never-ending therapy session nobody signed up for. More →

July 17, 2024

People are cautiously optimistic about the impact of AI and other tech

by Neil Franklin • AI, News, Technology, Wellbeing

Employers and staff are optimistic about impact of new technologies, despite uncertainty about safety according to a new British Safety Council survey. The YouGov survey commissioned by British Safety Council among 4018 UK employers and employees claims that both employers and employees are optimistic about the impact new technologies, such as artificial intelligence (AI), augmented reality (AR) and virtual reality (VR) will have on their workplace – even though decision makers feel more optimistic than staff. More →

July 16, 2024

Put on your own mask first: Leadership strategies for stress management and emotional resilience

by Bruce Watt • Comment, Wellbeing

Put your own oxygen mask on before assisting other passengers. If you’ve been on a plane before, you’ve heard this saying. What would it look like if you put your own proverbial mask on before placing others? Looking after yourself first? As a leader, making sure that your own stress is properly managed translates to helping yourself so that you’re available to help others. When we don’t have a handle on our stress, it can reveal our negative personal tendencies, be it arrogance, melodrama or volatility. While those derailers have an immense effect on our ability to produce work, they also negatively affect those around us. More →

July 11, 2024

How AI will transform the way we design and manage the places we work

by Nell Watson • AI, Comment, Facilities management, Workplace design

The integration of Artificial Intelligence into the workplace is not just a technological shift; it’s a fundamental reimagining of how we work, interact, and manage our professional environments. As AI capabilities rapidly evolve, they promise to transform every aspect of workplace design and management, from physical layouts to organizational structures and employee experiences. More →

June 27, 2024

Supporting young cancer survivors in the workplace

by Barbara Wilson • Comment, Wellbeing, Workplace

Cancer rates in under-50s have surged by 24 percent since 1995, despite common misconceptions that it primarily affects older generations. With this alarming increase, more young professionals are being diagnosed and returning to the work in the midst of their treatment and recovery. The growing number of people, especially young people, working with cancer creates a new challenge for HR leaders: are their organisation adequately supporting people? And what truly constitutes best practice in this context? More →

June 25, 2024

Materialistic people are less bothered about fairness in the workplace

by Neil Franklin • News, Wellbeing, Workplace

Treating people with fairness at work will ensure they flourish, thus boosting the team’s performance, according to new research by emlyon business school. However, this is not the case with team members who are money-motivated, and fair treatment actually doesn’t have any positive impact on their performance, the researchers say. These findings come from research by Thierry Nadisic, Professor of Organisational Behaviour at emlyon business school, France, alongside his colleagues, Professor Russell Cropanzano from the University of Colorado, Professor Jessica F. Kirk from the University of Memphis, and Rébecca Shankland from Grenoble Ecole de Management, France. More →

May 23, 2024

Generative AI could help UK workers save 19 million hours a week by 2026

by Neil Franklin • AI, News, Technology

New research from Pearson claims to show the potential of Generative AI to boost workplace productivity by helping UK workers to save ’19 million hours a week’ on routine and repetitive tasks. More →