October 21, 2013
Co-op’s One Angel Square in Manchester wins RICS’ Project of the Year
One Angel Square in Manchester has been awarded Project of the Year in the RICS Awards that celebrate the built and natural environment. More than 600 building projects entered the awards which also saw category awards presented for building conservation, community benefit, design and innovation, and regeneration. The overall winning project – a £100 million new headquarters for The Co-operative Group – is the largest commercial office building in Manchester and has also achieved the highest scoring BREEAM ‘outstanding’ office rating in the country, setting a new national benchmark in sustainable design in the commercial sector. RICS judges said every aspect of the building has been constructed with sustainability at heart. (more…)

















October 10, 2013
Why the serviced office sector needs to put more effort into its customer service
by David Saul • Comment, Facilities management, Flexible working
Serviced offices at Cheapside
It’s National Customer Service Week, a week-long initiative set up to inspire businesses to take a step back, look at their customer relations and promote excellence in customer service amongst their teams. Across every business in every sector, excellent customer service is key to gaining and retaining custom, and this is particularly the case when it comes to the serviced office industry. Average customer retention rates are just eight months in the officing sector, so addressing this through improved customer service can have a huge impact on the bottom line. I believe the serviced office industry can do more. There is a danger that low retention rates cause companies to place a greater emphasis on winning new businesses, with existing clients’ needs coming second place. (more…)