Search Results for: leadership

October 10, 2013

Why the serviced office sector needs to put more effort into its customer service

by David Saul • Comment, Facilities management, Flexible working

Serviced offices at Cheapside

It’s National Customer Service Week, a week-long initiative set up to inspire businesses to take a step back, look at their customer relations and promote excellence in customer service amongst their teams. Across every business in every sector, excellent customer service is key to gaining and retaining custom, and this is particularly the case when it comes to the serviced office industry. Average customer retention rates are just eight months in the officing sector, so addressing this through improved customer service can have a huge impact on the bottom line. I believe the serviced office industry can do more. There is a danger that low retention rates cause companies to place a greater emphasis on winning new businesses, with existing clients’ needs coming second place. More →

October 7, 2013

Full details of Workplace Week event are announced

by Mark Eltringham • Events, News

PwC More London Offices

More details have been announced about this year’s Workplace Week, which takes place on 5 November at PricewaterhouseCoopers More London building. Our support for the event means that Insight readers are offered discounted tickets. The event is organised by Advanced Workplace Associates in aid of Children in Need. The event includes a chance to visit some of the UK’s most innovative workplaces including RBS, Innocent Drinks and KPMG as well as convention and a series of Fringe events. Speakers include Johnny Dunford, global director of commercial property at RICS; Curtis McLean, founder of Innovation Places; Keith Saxton, director of financial services at IBM Research; Jessica Pryce-Jones, founder of the I-Opener Institute in Oxford; and Mark Sherfield, COO of global accountants BDO.

September 30, 2013

Bad management tolerated to a “shocking degree” say employment experts

by Sara Bean • News, Workplace

Employers wouldn’t dream of appointing a person to a senior role for which they have no experience, yet in a new study nearly half admit individuals within their organisation have been promoted into a managerial role based on their performance record rather than people management or leadership skills. According to a report from the CIPD, 36 per cent of line managers have not received any training for their role, with any time for effective line management often squeezed or lost in favour of more immediate task oriented priorities. With 24 per cent of managers facing situations where they often have to put the interests of their organisation above the interests of team members, many might be left confused and aim for quick wins over the interests and wellbeing of team members. More →

September 7, 2013

New report urges UK Government departments to ditch paper completely by 2020

by Mark Eltringham • News, Products, Public Sector, Technology

A new report from the Think Tank Policy Exchange is claiming that UK Government departments should look to stop using paper by moving from process that are ‘digital-by-default to digital, full stop’ by the year 2020. The report, Smaller, Better, Faster, Stronger: Remaking government for the digital age, claims that the move would make the UK public sector 8 percent more effective and save £24 billion a year by eliminating the paper used by Government departments to communicate and switching to digital processes for all services that don’t require face-to-face interaction with suppliers and members of the public.

September 5, 2013

EU lags behind upward trend in the sustainability of global real estate

by Sara Bean • Environment, Facilities management, News, Property

There has been a clear and upward trend in the sustainability performance of global real estate, but despite the continued focus of EU regulators on the built environment, Europe lags behind other regions. According to the results of the GRESB (Global Real Estate Sustainability Benchmark) 2013 Report – based on sustainability data gathered from 543 property companies and funds, providing aggregate information on 49,000 properties across the globe – the real estate sector significantly reduced its environmental impact, decreasing energy consumption by nearly 5 per cent over the 2011-2012 period. Over the same period, greenhouse gas emissions decreased by 2.5 per cent, and water consumption by 1.2 per cent. More →

September 1, 2013

CBI calls on Government to incentivise businesses to invest in energy efficiency

by Mark Eltringham • Environment, Facilities management, Legal news, Property

The Confederation of British Industry (CBI) has published a new report calling on the Government to adopt a more streamlined and integrated approach to energy efficiency policies, including those relevant for the UK’s commercial buildings. The report also addresses a range of related benefits and obligations for companies to help them cut costs, manage risk and open up commercial opportunities. The report argues that energy efficiency has been neglected for too long, despite the fact that Government figures show a domestic industry that is growing at 4 percent a year, is worth £17.6bn in sales and supports 136,000 jobs.

August 28, 2013

Dull corporate offices with no “buzz” inhibit productivity, complain staff

by Sara Bean • Facilities management, News, Workplace, Workplace design

Creating a dynamic and creative workplace is dependent on a number of factors; the office layout and design, the style of management and the wider company culture. Get these elements right and, says workplace consultants Morgan Lovell you hit the “Buzz Barometer” – a combination of a good atmosphere, energy and teamwork which encourages productivity and high levels of employee engagement. However, according to their recent research, three quarters (78 per cent) of employees say they would be significantly more productive if their workplace had more buzz. And worryingly for larger organisations, corporates are failing to match small company buzz, with four-fifths (81 per cent) saying SMEs offer a better working atmosphere than large companies.

August 20, 2013

Leave it out. UK workers are skipping their break from the office

by Sara Bean • Legal news, News, Workplace

The problem with the UK holiday season is that you never know where you are with your contacts. While one chunk of the population is away on leave, the other half is beavering away, and carry on sending out tons of emails, which the other half are forced to plough through when they return to the office. Maybe we need to follow the example of the Italian office furniture manufacturer which emails out an annual reminder during the last week of July that its offices will be shut for the whole of August, when traditionally, most of Italy takes a break. Not so the Brits, where, according to new research, even workers entitled to a break, are reluctant to take time off. More →

July 29, 2013

Hospitality giant receives second LEED certificate for sustainable HQ

by Sara Bean • Company news, Environment, Furniture, Lighting, News

Wyndham Worldwide, one of the world’s largest hospitality companies, which counts the Travelodge and Ramada chains amongst its brands has received a second silver certification from the U.S. Green Building Council’s Leadership in Energy and Environmental Design (LEED) program for its New Jersey-based headquarters. One of the green initiatives was the introduction of a sustainable purchasing policy that encourages the purchase of ongoing items such as lamps, electronic goods and furniture, to be environmentally friendly, conserve natural resources, minimize waste and reduce toxicity. More →

July 26, 2013

FM must deliver better value to be perceived as strategic role

by Sara Bean • Facilities management, News

Clients and suppliers believe that the FM profession still has some way to go before it achieves the recognition given to other professions. According to Workplace Law’s second annual research study into leadership in facilities management (FM), 91 per cent of client organisations still feel that FM is seen as a supporting, rather than strategic, role – while the same number feel that FM will only achieve a higher ranking within an organisation’s hierarchy when it finds new ways to deliver value. FM suppliers strongly agree with the need to professionalise FM and attract more talent into the profession if FM is to continue as a separate discipline. More →

July 23, 2013

Government report highlights failings in UK public sector procurement

by Mark Eltringham • Furniture, Knowledge, News, Public Sector

In the wake of a number of recent procurement failures including the G4S and Serco overcharging fiasco, the UK Government has published a highly critical report of the way it buys some £227 billion of goods and services annually. The report from the Public Administration Committee (PASC) says that in spite of steps to improve procurement which include using better data, aggregating demand across departments and renegotiating with major suppliers, the number of failures remains conspicuously high. The G4S and Serco contracts with the Ministry of Justice, under which payments were made regardless of the service being delivered, are the most high profile examples but the report indicates that problems are widespread.