Search Results for: management

April 10, 2026

Employee engagement falls worldwide as AI investment fails to deliver productivity gains

by Neil Franklin • AI, News, Wellbeing, Workplace

Global employee engagement has declined for a second consecutive year, despite rapid investment in artificial intelligence, according to Gallup’s latest State of the Global Workplace report. The study, based on one of the largest ongoing surveys of employee experience, suggests that organisations are struggling to translate technological change into measurable improvements in performance or working life. Employee engagement fell to 20 percent in 2025, down from a peak of 23 percent in 2022 and its lowest level since 2020. This decline has significant economic implications, with Gallup estimating that low engagement costs the global economy around $10 trillion in lost productivity, equivalent to 9 percent of global GDP. (more…)

April 7, 2026

How the 21st Century office was born in post war Europe

by Mark Eltringham • Features, Workplace design

There was a curious addition to a 2016 report on the Top 10 Technologies Driving the Digital Workplace from tech researchers Gartner. It wasn’t a technology at all but rather a slightly obscure office design concept that originated in Hamburg in the late 1950s, but which tells us a lot about how we work in the 21st Century office, according to Gartner. Its history lies with the German consulting firm Quickborner. Led by the brothers Eberhard and Wolfgang Schnelle, the firm applied the egalitarian principles of the post war world and rejection of the scientific management theories that had created the familiar factory-like rows of desks that had come to dominate open plan offices to create something more in tune with the new age.

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April 1, 2026

Creativity, thinking and expertise in the workplace should be safeguarded from AI

by Neil Franklin • AI, News

Workplace professionals and general managers should proceed with caution if they want to use AI to improve efficiency and human capital in the workplace, and should take steps to ensure creativity and critical thinking are preserved, new research from the University of Bath School of Management suggests. The research team identified two types of knowledge which appeared partially compatible with AI – encoded knowledge, which encompasses rules, procedures, policies, and datasets; and embedded knowledge – essentially digitalised processes and routines. (more…)

March 28, 2026

British workers happier and more productive than US and German contemporaries. Hey. We just report this stuff

by Neil Franklin • News, Wellbeing, Workplace

A major international study claims that team enjoyment is the strongest perceived driver of productivity, challenging long-standing assumptions about how organisations improve performance. The Global Workplace Happiness Report, published by The Happiness Index in partnership with employee benefits provider Pluxee, draws on responses from 80,000 employees across 115 countries. It suggests that social and emotional factors play a more significant role in productivity than operational systems such as workload management or process design. The poll also found that British workers are more likely to say they are happy and productive than their US and German contemporaries. (more…)

March 25, 2026

Reality or perception – which do you prefer for managing your workplace?

by Gabriel Fleming and Ollie Turk • Comment, Facilities management, Property, Workplace design

In 2026, workplace strategy is sophisticated. We talk about hybrid maturity, behavioural analytics, ESG metrics, portfolio optimisation and experience design. The language has evolved. The dashboards are more advanced. The conversations are happening at board level. And yet, many organisations are still making fundamental property decisions based on instinct. They believe the amount of space is not suitable for their requirements or the wrong type of space. They listen to their teams’ demands for changes to their space without the facts to say no. They feel occupancy is higher or lower than it really is. (more…)

March 25, 2026

AI adoption slows in workplaces despite hype and massive investment

by Mark Eltringham • AI, News

Corporate adoption of artificial intelligence (AI) appears to be slowing, raising questions about the pace at which the technology will deliver economic returns, according to a new analysis of data in The Economist. Figures quoted from the US Census Bureau suggest that the proportion of employees using AI at work has edged down to around 11 percent in recent weeks. The decline is most notable among larger organisations with more than 250 staff, where uptake had previously been stronger. The findings indicate that, three years into the current wave of generative AI development, business demand may be less robust than anticipated. (more…)

March 9, 2026

Rebuilding belonging: how offices can overcome loneliness

by Louise Ioannou • Comment, Flexible working, Wellbeing

In the coming weeks it will be six years since the UK entered lockdown and working life changed overnight. While much has stabilised, the impact of the pandemic still shapes how people experience work, particularly when it comes to connection and belonging. Loneliness is widely recognised as a growing societal issue and government data shows that around a quarter of adults in Great Britain report feeling lonely at least some of the time, rising significantly among younger age groups. Hybrid working has not created this challenge but it has highlighted that for many people the workplace was a consistent source of social interaction. (more…)

March 9, 2026

Most people managers would prefer not to manage people

by Neil Franklin • News, Workplace

More than two-thirds of managers would rather not be managers at all, according to a YouGov survey commissioned by SafetyCulture. According to the poll, 69 percent of team leaders in frontline sectors across the UK and Ireland would prefer not to manage people if there was no impact to their salary or benefits. Younger generations are the least willing to be managers. Nearly three-quarters of Generation Z and Millennial managers (73 percent) say they’d rather be individual workers compared to 65 percent of people aged 50 or older. (more…)

February 17, 2026

The squeezed middle: supporting frontline managers in 2026

by Laura Thomson-Staveley • Business, Comment

I’ve spent hundreds of hours listening to thousands of people across organisations, and I’ve discovered something troubling: everyone is waiting for someone else to give them direction. It’s an organisational standoff. Senior leadership wants proactive teams. Frontline staff are desperate for clarity. And in the squeezed middle? Nothing but limbo. If we’re looking to grow, recover or sustain our organisations, the answer lies in frontline management skills. Your manager makes the biggest impact on how you feel about work and how secure you feel about your future. If you have to work for money, and most of us do, this relationship has enormous consequences for your wellbeing. (more…)

February 16, 2026

Employment Rights Act is already putting the brakes on hiring, CIPD warns

by Neil Franklin • News, Workplace

New research from the CIPD suggests the Government’s Employment Rights Act could discourage employers from recruiting permanent staff, add to business costs and increase workplace conflict. The findings come from the CIPD’s latest Labour Market Outlook, based on a survey of more than 2,000 UK employers. It reports that overall hiring intentions remain at their lowest level on record outside the first year of the pandemic. (more…)

February 2, 2026

New white paper offers actions for managing trauma in the workplace

by Neil Franklin • News, Wellbeing

A new white paper offering practical guidance for employers on how to recognise, understand and respond to trauma in the workplace has been published by Nottingham Business School (NBS), part of Nottingham Trent University. Recent national figures show that more than 8.5 million adults in England and Wales are survivors of childhood abuse, underlining the scale of trauma?related experiences within the UK workforce. Managing Trauma in the Workplace: Strategies for Wellbeing and Organisational Resilience brings together research, survivor perspectives, and evidence?based recommendations to help HR professionals and managers create psychologically safe working environments. (more…)

January 29, 2026

AI isn’t turning robots into humans, it’s turning humans into robots.

by Stephanie Fitzgerald • AI, Comment, Wellbeing

In all the conversations, debates and shouting matches about AI that continue to dominate the internet, there is much talk about the insidious danger of anthropomorphising AI. There is something chilling about the deliberate stumbles, inflections and hesitations that are put into AI communications, to try and convince people that they are talking to a sentient being. Explanations of AI deliberately use language such as ‘the model understands’ to make us believe that AI is developing a human level of learning, as that is more appealing than saying ‘the algorithm predictions are expanding’ (and neatly glosses over the increasing error rates and hallucinations). However, in amongst all the noise, I’m paying less attention to how AI is seemingly becoming more human, and more attention to how we are using AI to become robot-like. (more…)