November 11, 2013
When sorry seems to be the hardest word, it creates a workplace trust gap

Harvard Business School recently identified that the advantage of the British habit of continuously apologising makes us seem more trustworthy. When it comes to subordinates, we’re less magnanimous. Just 5 per cent of UK employees receive an apology from their boss whenever they make a mistake, affecting levels of trust in leaders and employee engagement. The Global Leadership Pulse survey by The Forum Corporation warns managers that not taking responsibility for workplace gaffes is having a direct correlation to how much employees trust company leadership. This is because 49 per cent of managers and 24 per cent of employees believe that acknowledging personal mistakes is one of the key things leaders can do to inspire trust; and being able to trust your boss is very important for 93 per cent of the employees surveyed. (more…)















September 27, 2013
What’s wrong with adopting a more positive approach to work and workplaces?
by Mark Eltringham • Comment, Facilities management, Public Sector, Workplace, Workplace design
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Has there ever been a UK government more interested in the workplace than this one? Most of it has been about cutting costs of course, so the majority of announcements emanating from the Cabinet Office have been about procurement, design and environmental performance. David Cameron even at one point announced that he wanted to measure people’s happiness. The questions needed to work out how happy we are proposed by the Office for National Statistics as a result would have had a very familiar feel for anybody who has ever completed a workplace satisfaction survey even if they miss the most blindingly obvious point that when you’re skint and in mortal fear of losing your job, most other things about work lose their lustre.
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