June 2, 2020

Embracing emotion and empathy to drive us beyond this crisis

We’re currently living and working through some of the most intense, challenging conditions many of us will have had to endure – and we all will empathise that it can be particularly difficult to manage your working life. A recent study in Harvard Business Review found that tiredness, fear and panic all reduce our ability to think clearly, to be able to manage our relationships effectively, to focus on the right priorities, and to be able to make intelligent and informed decisions. More →

May 31, 2019

The far reaching impact of empathy in the workplace

by Beverley Nicholas • Comment, Workplace

The average career length is 50 years, and according to Gallup’s State of The Global Workplace report, during this time only 1 in 10 people are actively engaged. This illustrates that within the current landscape there is a need for companies to actively pursue strategies to better engage their employees. Embedding empathy in working culture is one way of achieving actively-engaged workers but it also has the added benefit of increasing productivity and business growth. This was revealed by a piece in the Harvard Business Review, which highlighted the top ten most empathetic companies outperformed the bottom ten by at least 50 percent in productivity, earnings and growth. More →

March 25, 2014

Robotic managers likely to lack empathy and forget ethics, claims CMI report

by Mark Eltringham • Workplace

A new report into the judgements of managers has concluded that they are significantly more prone to responding in a ‘robotic’ way to moral questions than the general population, relying on handed-down rules rather than their own ethical standards. The report, Managers and their Moral DNA, was commissioned by the Chartered Management Institute (CMI) in conjunction with personality testing website Moral DNA. It found that nearly three quarters of managers (74 percent) lack empathy and do not fully consider the moral consequences when they take decisions, which is 28 percent higher than the general population. The report also claims that managers are 4 percent more compliant with rules and 5 percent less caring in their ethical decision-making at work than in their personal lives, a figure that tallies with other results from the Moral DNA database according to the report’s authors.

April 24, 2024

The role of emotional intelligence in effective sales leadership

by Freddie Steele • Company news

The sales industry has long esteemed the virtues of sharp negotiation skills and strategic thinking. However, a growing body of research suggests emotional intelligence (EI) is a pivotal force behind sales leadership success. More than just a buzzword, EI encompasses the ability to recognize, understand, and manage emotions in ourselves and others. Leaders adept in emotional intelligence are often seen forging stronger relationships and achieving greater outcomes. Below, we explore how EI can enhance sales leadership and why it’s critical for those looking to excel in this dynamic field. More →

April 18, 2024

Majority of young professionals feel happy about embracing AI in their lives

by Neil Franklin • News, Technology

More than half of young professionals feel comfortable or very confident about the increasing integration of artificial intelligence (AI) in various aspects of daily life, while only 15 percent reported feeling unsettled or scared about the prospect, according to new research from CEMS, the Global Alliance in Management Education. Half (50 percent) also stated that social media impacts their life positively, while only just over a quarter (27 percent) feel that social media has a negative impact on their lives. Overall, 70 percent of graduates said that they feel optimistic about the future. More →

March 29, 2024

FAANGs for the memories: how tech palaces lost their lustre

by Helen Parton • Features, Flexible working, IN Magazine, Premium Content, Technology, Workplace design

I was alerted by the great Jack Pringle during a presentation course he was giving to an unforgettable YouTube clip of Steve Jobs speaking to the local council as part of a planning application for his Apple Park in California, one of the great tech palaces that sprang up in the wake of the digital revolution. Jobs, in familiar black polo neck jumper and wire-rimmed spectacles, took the officials of Cupertino City Council on a journey of opportunity, awe and inspiration. More →

March 26, 2024

A third of people say they have experienced a toxic manager

by Neil Franklin • Business, News, Workplace

A third of employees (33 percent) in the UK have experienced a toxic manager at work in the past five years, and over four in ten (41 percent) have left a job due to their dissatisfaction with management. The findings are from Corndel’s Workplace Training Report 2024, based on research conducted with 250 HR decision makers at large organisations and 1,000 UK employees. Toxic manager traits defined by the poll including micromanagement, inflexibility, intimidation, gaslighting colleagues and a deflecting accountability. More →

March 18, 2024

Great workplaces rely on great managers

by Neil Franklin • News, Workplace

It shouldn’t need saying, but it does. Managers have a major impact on employees’ productivity and engagement, as well as other factors that create great workplaces such as building trust, fostering open communication, and caring for employees as individuals, according to a new global study by the UKG Workforce Institute.

December 18, 2023

A bit of alien thinking on coffee and some other BS

by Mark Eltringham • Facilities management, Features, Technology, Wellbeing, Workplace design

I’ve sometimes highlighted how our perceptions of the workplace are subject to an apex fallacy. The daily consumption of narratives about campuses, tech palaces and ‘cool’ design can obscure the fact that most people don’t experience this stuff in their daily lives. They work in adequate or possibly nice offices. Some in shabby offices or horrible offices. Many travel into work at the same time each day and sit with roughly the same people and do roughly the same things. They may work from home more frequently now, but they have a routine there too. Most will work in a mundane or nice home that mirrors the mundane office that awaits at the other end of the commute. More →

October 31, 2023

The brain builds its sense of self from the people around us

by Sam Ereira • Features, Wellbeing

We are highly sensitive to people around us. As infants, we observe our parents and teachers, and from them we learn how to walk, talk, read – and use smartphones. There seems to be no limit to the complexity of behaviour we can acquire from observational learning. More →

October 9, 2023

Bosses need to get their priorities right, say office workers

by Jayne Smith • News, Wellbeing, Workplace

A new poll carried out in the US and UK claims that almost all office workers (93 percent) believe business leaders’ priorities need to shift in the current economic climate. the traditional role of leadership – as the future priority. The proportion is 98 percent of those aged 18-24. The study, Work Remastered, surveyed more than 1,000 office-based workers across the UK and the US and was carried out by consultants United Culture. More →

September 14, 2023

Sally Gunnell OBE champions cancer charity Cancer Support UK

by Freddie Steele • News, Wellbeing

Olympic Champion and Health and Wellbeing advocate, Sally Gunnell OBE has announced that she will be supporting national cancer charity Cancer Support UK. Gunnell’s work with Cancer Support UK will focus on helping the charity achieve its mission to help those impacted by cancer in the workplace. More →