About Mark Eltringham

Mark is the publisher of Workplace Insight, IN magazine, Works magazine and is the European Director of Work&Place journal. He has worked in the office design and management sector for over thirty years as a journalist, marketing professional, editor and consultant.

Posts by Mark Eltringham:

October 27, 2017

HR Directors turning their attention to workplace design and experience

by Mark Eltringham • Flexible working, News, Workplace, Workplace design

The role of HR Directors is going to change in the future as they will increasingly become “curators” of the office, charged with generating the right atmosphere to inspire millennial workers, according to a study of 100 HR Directors by Unispace. The study claims found that there will be greater HR ownership of the physical workplace in the future as human resources becomes more focused on the employee “experience”. A key to future success will be ensuring workers are “engaged with the workplace” and enable them to collaborate in better ways and become more productive. A recurring theme identified during the interviews was a change to the overall decision-making process around physical space. Previously the remit of property and facilities management, it now includes HR representation as standard practice in large organisations. Bringing HR to the table enables the working environment to embody organisational values and contribute towards achieving strategic “people-led” business objectives, such as better staff retention and productivity.

October 25, 2017

Frederick Taylor was a man of his time not a whipping boy for ours

by Mark Eltringham • Comment, News, Workplace, Workplace design

Everybody likes a pantomime villain, and for many commentators on management and office design, they don’t come more dastardly than Frederick W. Taylor. Not only do pictures of him betray him as wealthy, white and starched, his ideas and the language in which they are couched are totally out of step with the way we think now. So for anybody writing about enlightened contemporary management practices, it’s no wonder that it is almost customary to start with a rejection of Taylorism in general and his theory of scientific management in particular. The gist of Taylorism laid out in his 1911 book The Principles of Scientific Management is that work should be analysed to establish the most efficient way of doing it, the right person to do that work must be chosen and managers are there to make sure that it all goes to plan. As far as workers are concerned, what we now think of as Taylorism is best (and partly unfairly) summed up as:‘You’re not paid to think. Shut up and do your job.’

October 25, 2017

Long commutes to work are as bad as a pay cut when it comes to happiness and wellbeing

by Mark Eltringham • Flexible working, News, Wellbeing

A twenty minute increase in commuting time is as bad as a 19 per cent pay cut for job satisfaction, a study has found. The research by the University of the West of England found that every extra minute spent travelling to and from work reduces job and leisure time satisfaction, increases strain and worsens mental health. The researchers conclude that more people should be allowed to work from home or should choose a new way of getting there. According to the study, every extra minute spent travelling reduced job satisfaction, created extra strain, worsened mental health and increased people’s chances of quitting. The study, based on analysis of 26,000 workers in England, found that people travelling by bus were more likely to feel the “negative impacts of longer commute times” than users of other transport and that employees who cycled or walked were among the most satisfied as they used commuting time as part of their “health-enhancing lifestyle”.

October 25, 2017

Security and skills are the top concerns for companies investing in new technology

by Mark Eltringham • News, Technology

Over the next five years, the top three technologies that are set to move from the fringes to the business mainstream are Artificial Intelligence (AI), Blockchain and the Internet of Things, according to CBI research. In the CBI’s new report, Disrupting the future, the UK business group highlights how firms and the government must pave the way for adoption of cutting-edge technologies, tackling the barriers that businesses are facing. The CBI is calling on the Government to establish a joint commission in early 2018 involving, business, employee representatives, academics and a Minister, to examine the impact of Artificial Intelligence on people and jobs, setting out plans for action that will raise productivity, spread prosperity and open up new paths to economic growth.

October 25, 2017

Employees motivated by bad news as well as good news, research finds

by Mark Eltringham • News, Wellbeing, Workplace

Bad news is better than no news at all when it comes to motivating staff, according to new research from academics in Warwick and Zurich. The study found that withholding important information from staff could mean the difference between a motivated workforce and an unmotivated one – irrespective of whether it was good or bad news for workers. The study, led by Leif Brandes, of Warwick Business School, found that many managers underestimate the motivational power of bad news. In the paper The Value and Motivating Mechanism of Transparency in Organizations, published in the European Economic Review, Dr Brandes and Donja Darai, of the University of Zurich, designed a new version of the so-called ‘dictator’ game to study the effect of information sharing on motivation.

October 23, 2017

Internships hold back social mobility and should be banned

by Mark Eltringham • News, Workplace

An overwhelming majority of the UK public support the introduction of a ban on unpaid internships lasting 4 weeks or more. New polling data released by the Social Mobility Commission, found that 72 percent of the public back a change in the law – with 42 percent ‘strongly supporting’ a ban. The survey also reveals that 80 percent of people want companies to be required to openly advertise internships and work experience opportunities, rather than organise them informally. The YouGov poll of 5,000 people has been released ahead of the second reading of Lord Holmes of Richmond’s Private Members’ Bill in the House of Lords on Friday 27 October, which proposes a ban on unpaid work experience or internships lasting more 4 weeks.

October 23, 2017

Freelancers to make up a majority of US workforce within a decade

by Mark Eltringham • Flexible working, News

Freelance website Upwork and the Freelancers Union have published the results of a report called Freelancing in America: 2017, which the sponsors claim is the most comprehensive measure of the US independent workforce, (but given their vested interests probably needs you to add a pinch of salt and always worth reading Trustpilot reviews). The fourth annual study estimates that 57.3 million Americans are freelancing (36 percent of the US workforce) and contribute approximately $1.4 trillion annually to the economy, an increase of almost 30 percent since last year.

October 20, 2017

Seven workplace stories we think you should read this week (apart from ours)

by Mark Eltringham • Comment, Facilities management, Technology, Workplace design

The backlash to being a thought leader

Automation and Artificial Intelligence bullshit

Science in the gig economy

The seven deadly sins of AI predictions

The flight of people back to the suburbs

The changing psychology of the workplace

The rock and roll workplace

October 20, 2017

One-fifth of UK jobs under threat from automation, but some regions more at risk than others

by Mark Eltringham • News, Technology

Automation will affect one in five jobs across the UK, according to a new study from the thinktank Future Advocacy. According to the report, the risk of jobs being becoming automated is higher in some areas more than others and in the case of shadow chancellor John McDonnell’s west London constituency of Hayes and Harlington hits 40 percent, largely because it contains Heathrow Airport which employs a large number of people whose jobs are most at risk from automation. However, the report claims that a mere 2 percent of people surveyed were ‘very worried’ that they might be replaced by a machine, with a further 5 percent saying they were ‘fairly worried’.

October 20, 2017

Gulf in levels of employee engagement between US and Europe

by Mark Eltringham • Flexible working, News, Workplace

A new report from Gallup called The State of the Global Workplace (paywall although there is an information light executive summary) claims that only one in ten European workers are engaged with their work compared to 31 percent in the US and Canada. In the UK, British workers were found to be 11 percent engaged with around a fifth (21 percent) actively disengaged. The report cites American management practices as one explanation for the apparent gulf. One of the more notable findings from the study is that just 32 percent of Latin American residents aged 23 to 65 say they are employed full time for an employer compared to 56 percent of US and Canadian residents in that age range.

October 19, 2017

Plans announced for Digital City on Toronto waterfront

by Mark Eltringham • News

Sidewalk Labs, owned by Google’s parent company, Alphabet, is to build a ‘digital city’ in Toronto to showcase smart city technology and a range of other cutting edge innovations and examples of best practice. The aim is to turn the Eastern waterfront area of the city into a working laboratory for a range of technologies such as fast wi-fi, millions of smart city sensors, sustainable energy and autonomous cars. The over 3 million s. ft. mixed-use development in Toronto will also be built using cutting edge innovations in construction. Google is already set to become the first major tenant in the development with an office for 300 employees of its Canadian HQ. Sidewalk Labs and the local authorities hope to turn the area into a “place for tens of thousands of people to live, work, learn and play – and to create and advance new ideas that improve city life”.

October 18, 2017

Calls for commercial property sector to have a greater focus on customer experience

by Mark Eltringham • News, Property, Workplace design

The UK commercial property industry is undergoing a fundamental shift towards a more customer centric approach, with an increasingly greater emphasis being placed on delivering outstanding customer service to occupiers. This is the key finding of a new report from The British Council for Offices (BCO) entitled ‘Office Service Standards and Customer Experience: a best practice guide’. While for those who hold a very traditional landlord occupier relationship this change in thinking, attitude and operation may feel revolutionary, the report argues we are already seeing the industry evolve across the board. It claims that this is accelerated by new ‘property sector disruptors’, who are driving a shift in the relationship between property owners and corporate occupiers. To ensure they are keeping pace with their changing requirements and aspirations, property owners and managers are increasingly realising the need to invest in building strong relationships with their occupiers