February 7, 2023
People who act as a go-between for colleagues more prone to abuse and burnout
Employees who act as brokers, meaning they work as a go-between for coworkers who do not communicate directly, are more likely to burn out and become abusive towards their colleagues, according to new research from ESMT Berlin and published in the journal Organization Science. The research, led by Eric Quintane, associate professor of organizational behaviour at ESMT Berlin, examines the psychological costs of having to sustain communications with coworkers who do not communicate directly with each other. They could be coworkers who are in different units, regions, or time zones, which makes it hard for them to communicate. More →