March 19, 2021
We can design kindness into working life just as easily as unkindness
If I were to suggest that organisations were designing their processes, policies and relationships with unkindness at the core, you would probably reject it as an illogical proposition, it just doesn’t make business sense. It goes against the grain and against the values that are plastered on the walls of so many organisations. But as counterintuitive as it may seem, in my opinion, many organisations have done just that, designed unkindness into the things they do, albeit inadvertently. But if they can do that, they can also design kindness in too. More →
The UK COVID-19 vaccination 
We are scarcely nine months into the Covid-19 pandemic, after a long spring and harsh summer. Social distancing has led to remote working becoming widespread, leading to doubts regarding the office’s long-term relevance. However, Jones Lang LaSalle (JLL) argues in a recent 
Whether we’re always aware of it or not, body language plays a vital role in face-to-face discourse. In fact, over half of our effective communication comes via body language; that range of non-verbal cues that covers everything from facial expressions and gestures to posture and tone of voice. Meeting in person constantly draws on these signals, and we interpret them by instinct and via conscious analysis to guide the way we interact, frequently to help steer communication towards our goals. But nearly a year of lockdowns, remote working and general separation has challenged these norms, with video-based communication acting as a widespread, imperfect substitute. 
Looking back, who could possibly have predicted 2020? It’s been such a difficult pandemic year for so many individuals and companies. Yet it’s also been a transformative time, which has seen dramatic shifts in the way we work. So, with some trepidation, here’s my forecast for the near future. This year will see the office bounce back, but not as we remember it. The office of the future will have an important new role as the physical embodiment of a changing corporate culture. 
Years of pathologising offices should have prepared us for the patholigisation of virtual spaces. It seems like months since anybody has come out with that tired old rant about open plan. Certain vociferous and obsessive 
Originally published in December 2014. Homeworking seems to have become a bit of a hot topic this year, but one sentence published on the 
Now, more than ever, both at home and at work, we need to be surrounded by people we can rely upon and trust as we ride the waves of uncertainty. Over the past year, we have learnt that priorities and targets can be shifted in the blink of an eye which has increased the importance of flexibility, support networks and relying on each other. This is just as relevant in business, including who we choose as strategic partners and how we contract with those partners. 
Someone really should have warned HR and people leaders that we needed to strap ourselves in, right? Even then, would we have ever been completely prepared for the rollercoaster ride organisations have experienced because of the pandemic? As part of Sage’s research, ‘
March 22, 2021
The era of work personalisation is upon us
by Gary Chandler • Comment, Workplace design