June 12, 2018

Keeping people at the heart of the modern workplace

by Ryan Anderson • Comment, Technology, Workplace design

The modern workplace is undergoing significant change, and it’s no surprise that many of these changes are driven by the adoption of new technologies. However, unlike previous eras of technological change, most of the technologies being adopted by organizations today have the potential to offer more autonomy, choice and flexibility to their employees. This can cause disconnects (literally) with the built environment, but it’s also possible for those who design and manage work spaces to adopt a new mindset to stay in lockstep with technological change and to ensure the creation of positive workplace experiences.

June 11, 2018

Coworking is breaking away from its cultural and geographical stereotypes

by Gary Chandler • Comment, Property, Technology, Workplace design

There is a persistent image of a coworking space as a sort of glorified serviced office for tech and creative startups who can’t afford the eye-watering rents in the areas they need to be. This is usually in the technology hothouses of the world’s major cities where they can work alongside the corporate giants and fellow innovators that thrive there. The reason such perceptions exist is because they are largely true. It’s no coincidence that coworking spaces have thrived up till now in the world’s most expensive property markets – in London, Hong Kong and New York, serving exactly the sorts of start-ups and freelancers who rely on proximity to their potential clients.

June 4, 2018

Your happiness at work is not just down to your employer

by Cary Cooper and Ivan Robertson • Comment, Wellbeing, Workplace design

When Google promoted a software engineer named Chade-Meng Tan to the role of “Jolly Good Fellow”, his career – and the entire culture of Silicon Valley – took a sharp turn. Meng, a cheerful employee valued for his motivational qualities, went from developing mobile search tools to spreading happiness across the organisation. Happiness became his job. Google wasn’t the first to hire someone with the sole remit of enforcing employee contentment. In 1999, when Google was still a start-up, French fashion brand Kiabi hired Christine Jutard as its chief happiness officer. She was one of the first to perform the role. But once Google did it, happiness at work became a key metric and other organisations quickly adopted their approach. Three years after Meng’s appointment, fast food giant McDonald’s even promoted Ronald McDonald from brand mascot to CHO.

June 1, 2018

How our noisy world was foreseen by the 20th Century’s great minds

by Charles Marks • Comment, Wellbeing, Workplace design

Over the past few years we’ve become more aware of the problems associated with the pace and clatter of modern life and not least among them its noise. Authors like Susan Cain have highlighted not only how distracting noise can be for everybody but how it affects different personality types in different ways. She is perhaps the world’s most high profile proponent of the idea that sometimes we need to work quietly and alone and is the author of Quiet: the power of introverts in a world that can’t stop talking and the person responsible for this now famous and archetypal TED Talk presented on the effects of sound and the need for more silence and privacy. But she is not alone in making these claims, nor is she the first person to do so and the warning signs have been around for quite some time. The first calls for people to heed the racket of modern life came at least a hundred years ago as we began the 20th Century transition to office based life with its distractions of noisy things and people.

May 30, 2018

Australia is leading the world in the adoption of activity based working

by Max Luff • Comment, Flexible working, Workplace design

Over half of those employed in the banking sector in Australia now find themselves in agile and dynamic activity based workplaces. The banks have set the pace. The overall growth of the phenomenon has been exponential in the last 5 years, with sources suggesting two thirds of Australian organisations will have adopted Activity Based Working (ABW) by 2020. Furthermore, by looking at the number of Activity Based Working projects in the pipeline this move away from the 20th century office seems unstoppable. Despite global economic challenges the banking sector in Australia is particularly strong and stable, which contributes to the organisations’ ability to take a long term view. Alongside this robust financial picture we are also seeing a shift in purpose emerge, where the banks move away from a purely financial role to one where they embrace a sense of community and stewardship thus developing a broader contribution to society.

May 18, 2018

The toxic workplace is not only about culture, but is a very real physical problem

by Johanna Ljunggren • Comment, Environment, Workplace design

In today’s society there is far more awareness and concern around additives in food and drink, vehicle emissions and the pollutants from factories. There is, however, a remarkable lack of knowledge when it comes to the air quality of our working environment, beyond air conditioning systems and whether printers emit anything ‘nasty’. The truth is that most of the contents of our offices are emitting substances; invisibly polluting the air we breathe for most of the day. And not least the furniture that surrounds us. Chemicals play a big part in the manufacturing of furniture, from glues to lacquers, fabric treatments to flame retardants. Chemicals are not all bad though. We need chemicals for almost everything we do. They enable us to create products that are long lasting, good looking and comfortable. Progress has much to thank chemicals for. The key is knowing what chemicals to use and what to avoid.

May 17, 2018

What exactly is driving the global workplace conversation?

by Andrew Mawson • Comment, Facilities management, Workplace design

There is a growing body of research and understanding on the impact that working environments, workplace habits and culture have on people and broader business performance. The very best workplaces in the world – some of which will be on show at Workplace Week in New York next month – are changing our expectations around the look, function and purpose of office space. These workplaces are designed much like ecosystems – every inch designed with the comfort, wellbeing and productivity of the people who occupy them in mind. The new world of ‘workplace management’ is about designing and delivering multi-faceted, minute-by-minute, multi-sensory experiences that create an emotional response. It is about designing workplace experiences to deliver a specific mission. It encompasses thinking about journeys and destinations, the fusion of space, information, and services – and how these reflect organisational personality, support human effectiveness, and lure in talent. But, as those in the industry will be all too aware, this hasn’t always been the case. So, what’s to thank for this fresh approach to workplace design and management?

May 16, 2018

A 21st Century take on the idea of the time capsule that tells us something about the way we work

by Freddie Steele • Comment

Last December, National Geographic published a story about the discovery of one of the oldest known time capsules. It was concealed by a chaplain of the Cathedral of Burgo de Osma in Spain, in the buttocks of a statue of Jesus Christ. Hidden inside were some documents that detailed life in Spain in the late 18th Century, along with some thoughts on the political and religious systems of the time. Historians have concluded that this was one of the very first time capsules, given that the creator clearly intended it to be discovered at some point in the distant future. This has been the standard approach to time capsules for hundreds of years; a chance to leave behind some artefacts or thoughts for a future generation to learn about the past.

May 2, 2018

The quest for wellbeing has taken over from our search for productivity

by Mark Eltringham • Comment, Wellbeing, Workplace design

For decades, humankind has sought to establish the link between office design and productivity. And by humankind I mean a parochial band of researchers, suppliers, workplace specialists, futurologists and designers with a special interest in the whole thing. Most other people only expressed a passing interest in the subject. It did not seem to matter to this band that the whole thing had been proved many times over many years, invariably falling on cloth, if not exactly deaf, ears. We’ve known for some time what makes people happy and productive at work and much of the new research has merely served to proved something we already know. Undaunted, researchers maintained their quest for the evidence that would get the message across to an apparently indifferent world. This quest has mutated over the past few years into something that is at first glance only slightly different but which has some rather interesting implications. The go-to workplace topic of the early 21st Century is no longer productivity per se, but wellbeing, and that is making all the difference.

May 1, 2018

No surprises in new report on future workplace trends

by Mark Eltringham • Comment, Flexible working, Technology, Wellbeing, Workplace design

The latest Global Workplace Trends report from Sodexo focuses on the ‘workplace experience’ and how it affects levels of engagement, wellbeing and corporate performance. It’s an undemanding study that sets out seven trends covering familiar themes in a familiar way, even though the authors claim it offers ‘fresh insights’. As well as the idea of ‘experience’, it touches on ideas about the intersections of digital and physical space and the implications for people and organisations as well as the workplace professions. It uses the standard vocabulary, various buzzwords and the usual presuppositions to look at the impact of Millennials, AI, the sharing economy and so on. The visuals are the usual parade of smiling, diverse – but no unattractive, disabled and old – hipsters sharing screens and being creative in sun-dappled interiors. Sauce it with some virtue signals and it’s job done.

April 25, 2018

A few demonstrable truths about agile working that aren’t talked about enough

by Sarah Booth • Comment, Workplace design

Some topics generate a level of debate totally out of proportion with the underlying facts. Whether it’s the benefit of sit-stand desks, the influence of colour on productivity or the threat (or potential) of robotics in the office, too often it’s all sizzle and no sausage. Agile working falls into that category. It’s one of those ideas that sounds too good to be true: give people a raft of settings to work in, power them up with a few mobile gadgets and you can magically transform your workspace to ‘Google standards’ and attract all the best talent in town. But what about the reality?

April 24, 2018

Elon Musk is right, meetings distort both time and space

by Arjun Kaicker • Comment, Workplace design

I’ve walked out of hundreds of meetings. Not stormed out or sneaked out, just casually walked out. Over a decade I probably walked out of a couple of meetings a week, or about 1000 meetings in all. If this saved 30 minutes per meeting that’s about 3 months of full time work. And I never really thought about it much until I read the much-discussed leaked email by Elon Musk to Tesla employees last week. In case you were stuck in meetings all week and missed his advice – here’s part of what he said, as published by website Elektrek: “Walk out of a meeting or drop off a call as soon as it is obvious you aren’t adding value. It is not rude to leave, it is rude to make someone stay and waste their time.”