November 8, 2017

Deus ex machina; what will the coming era of automation and robotics mean for the workplace?

by Mark Eltringham • AI, Events, Facilities management, News, Technology, Workplace design

The only two things we know for certain about the era of robotics and automation in the workplace are that it will be with us far sooner than many of us expect, and its implications will be far reaching and unlike those most routinely anticipated. However, a clear picture is beginning to emerge about its implications for workplace designers and managers as well as property owners and workers themselves. On 23 November at an event hosted by Vitra in London, a panel of workplace and technology experts including Neil Usher, Kerstin Sailer and Mark Eltringham will present the most up to date thinking on the subject, challenge preconceptions and myths and illuminate a world that is just around the corner. If you’re interested in attending please email rsvp_uk@vitra.com. Full details below.

November 6, 2017

Time to address the missed opportunities and wasted resources of the modern workplace

by Chris Moriarty • Comment, Wellbeing, Workplace design

Rapidly changing work and workplaces. Productivity languishing below optimum levels. Staff engagement well below where it should be. Ongoing recruitment and retention challenges. All this has been building over the last couple of years; it would appear that organisations have never had it so tough. There have been plenty of tough times before, of course, but we have been witnessing something of a ‘perfect storm’ in recent months, where a whole range of issues and developments, as well as advancements and opportunities, have come together to push these challenges up the management agenda. But there are things we can do to make the workplace a better experience for everybody.

November 3, 2017

Seven workplace stories we have been reading this week

by Mark Eltringham • Facilities management, Features, Property, Technology, Workplace design

The link between air pollution and worker productivity

Amazon’s wish list for it new HQ and what it means for the future of cities

WeWork in talks to buy £785 million London project

The startup era may be ending in the tech sector

Rocking and rolling with the new era of workplaces

Is Google’s plan for smart cities an attempt to control them?

Offices that embrace the idea of a human workplace

November 3, 2017

Growing need for a flexible workplace creates fresh challenges for employers

by Sara Bean • Facilities management, Flexible working, News, Workplace, Workplace design

Many businesses are misaligned with their people, with nearly half of employees not understanding their company’s strategic objectives, according to new research published by The Ludic Group, which claims that the changing nature of workforces and the growing need for a flexible workplace are creating fresh challenges for communication, collaboration and engagement. The research suggests that the impact of technology is causing digital chaos, with businesses struggling to get the communications balance right. With the number of channels and tools increasing almost half of people (44 percent) want to hear more from employers. Perhaps surprisingly, one in five (20 percent) individuals said that their firm has not used any tools or techniques to communicate with them. This lack of communication results in people being disconnected from the business strategy, with only half of individuals (50 percent) reported fully aligned with their company’s objectives and 44 percent not knowing or understanding what these are. Alongside this, people increasingly want to design their own working experience and expect more flexibility from their employers.

November 2, 2017

UK offices lack the features needed to boost productivity and wellbeing of introverts

by Neil Franklin • News, Wellbeing, Workplace design

A poll from Office Genie claims that Britain’s workplaces are in need of a makeover, with many not catering to employees’ needs. According to the survey of around 1,500 people, workspaces are lacking distinct, tailor-made areas that could enable employees to work more effectively, particularly introverted workers. After surveying 1,456 British office workers, the poll suggests the majority of workplaces do not have areas that aid lone-working (67 percent), offer privacy (54 percent), or opportunities for quiet work (58 percent). They also do not have spaces that promote collaboration (45 percent) or provide chill-out areas for staff (74 percent). Respondents were asked if their workplace allows them to carry out their work comfortably and 20 percent stated it does not. Worryingly, of that number, 70 percent claim it affects their desire to come to work. In terms of improved wellbeing and productivity, chill-out areas, quiet areas, and private spaces are top of workers’ lists.

November 1, 2017

Division of workplace hierarchy on impact of office design and flexible working

by Sara Bean • Facilities management, Flexible working, News, Workplace, Workplace design

There is a divide in the importance placed on the office environment among different levels of the UK workforce, with new research suggesting C-Suite executives do not fully appreciate the factors that keep employees happiest at work and the impact that the office environment has on their employees’ productivity and wellbeing. According to the new research by Peldon Rose and are happier and work most productive in the office, 88 percent of middle management and 84 percent of junior employees say they always or sometimes enjoy coming to work every day compared to 76 percent of C-Suite executives. In addition, junior and middle management employees are more inclined to work in the office, with 62 percent and 63 percent, respectively, saying they prefer to work in the office over at home (29 percent, 30 percent) compared to C-Suite who prefer to work at home (40 percent) rather than the office (24 percent). As a result, just a quarter of junior employees believe their office has a culture that allows them to work flexibly compared to nearly half of C-Suite.

October 31, 2017

Boundary-less workplaces must offer contextual, personalised workspaces

by Sara Bean • Facilities management, Flexible working, News, Technology, Workplace, Workplace design

The future workplace will replace familiar, rigid hierarchies and departments with small, collaborative networks of teams and the lines between individual organisations and ecosystems will blur as companies increasingly cast their net wider to innovate. This is one of the predictions made in a Fujitsu-commissioned whitepaper ‘Workplace 2025’ which argues that businesses must rethink social and technology strategies to plan for the future workplace – or risk being left behind. To appeal to future employees with the right skills, the whitepaper, which was produced by European research firm Pierre Audoin Consultants (PAC) advises that businesses must ensure they are moving towards an environment that provides contextual, personalised workspaces aligned to the individual needs of users. At the same time, they should plan to encourage enhanced peer collaboration by implementing technologies such as augmented reality. The Workplace 2025 report foresees that today’s organisational structures will become more agile, adapting to constantly-changing economic conditions, competitive landscapes and customer demands.

October 27, 2017

HR Directors turning their attention to workplace design and experience

by Mark Eltringham • Flexible working, News, Workplace, Workplace design

The role of HR Directors is going to change in the future as they will increasingly become “curators” of the office, charged with generating the right atmosphere to inspire millennial workers, according to a study of 100 HR Directors by Unispace. The study claims found that there will be greater HR ownership of the physical workplace in the future as human resources becomes more focused on the employee “experience”. A key to future success will be ensuring workers are “engaged with the workplace” and enable them to collaborate in better ways and become more productive. A recurring theme identified during the interviews was a change to the overall decision-making process around physical space. Previously the remit of property and facilities management, it now includes HR representation as standard practice in large organisations. Bringing HR to the table enables the working environment to embody organisational values and contribute towards achieving strategic “people-led” business objectives, such as better staff retention and productivity.

October 26, 2017

Workplace design continues to lag behind the needs of modern working life

by Neil Franklin • Flexible working, News, Technology, Workplace design

Companies around the world waste potentially billions of dollars on under-utilised office spaces that are unfit for purpose and do not reflect the needs of modern workers, a recent benchmark study of over 100 workplaces claims. The study, Optimaze Workplace Review, from Finland based workplace analyst Rapal Oy took place during 2016, aggregates space utilisation data collected from 15 countries. The 330 observational space utilisation studies involved more than 6,600 walk-throughs of 111 buildings and 53,600 work spaces around the world to explore the working practices and environments of more than 23,000 people. It also includes a dataset of around 354 million observations of workstation use in total. The report’s main conclusion is that leadership teams are increasingly placing workplace management issues higher on their agendas, aware of the need to align spaces with new working cultures.

October 25, 2017

Frederick Taylor was a man of his time not a whipping boy for ours

by Mark Eltringham • Comment, News, Workplace, Workplace design

Everybody likes a pantomime villain, and for many commentators on management and office design, they don’t come more dastardly than Frederick W. Taylor. Not only do pictures of him betray him as wealthy, white and starched, his ideas and the language in which they are couched are totally out of step with the way we think now. So for anybody writing about enlightened contemporary management practices, it’s no wonder that it is almost customary to start with a rejection of Taylorism in general and his theory of scientific management in particular. The gist of Taylorism laid out in his 1911 book The Principles of Scientific Management is that work should be analysed to establish the most efficient way of doing it, the right person to do that work must be chosen and managers are there to make sure that it all goes to plan. As far as workers are concerned, what we now think of as Taylorism is best (and partly unfairly) summed up as:‘You’re not paid to think. Shut up and do your job.’

October 23, 2017

An environmental psychology perspective on workplace design

by Nigel Oseland • Facilities management, Features, News, Wellbeing, Workplace design

I recently had the pleasure of travelling to Cape Town to present a keynote address at the Dare to Lead conference organised by Green Building Council South Africa (GBCSA). I had just 20 minutes to speak on a psychologist’s view of health, wellbeing and performance; that’s a huge subject area and pretty much my whole career condensed down to the typical time it takes to boil a pan of potatoes. So, I focused on just three psychological theories: motivation, personality and evolutionary psychology.

October 20, 2017

Office ping pong tables a waste of money as solution to low productivity

by Sara Bean • News, Technology, Wellbeing, Workplace, Workplace design

Over half (55 percent) of UK employees are productive for less than 30 hours per week yet UK employers plough money into quirky benefits that a majority of employees see as a distraction a new report claims. New research from Sage. ‘Why your workforce isn’t working’ found that while many companies invest in quirky benefits to keep staff happy, their employees aren’t impressed. Only 9 percent believe company outings are a valuable benefit, and even fewer were favourable on office games such as ping-pong – with only 6 percent saying they value it as part of the work experience. In fact, in some cases people felt these were doing more harm than good: with over half (55 percent) saying that they are distracting and decrease productivity. Commissioned by Sage People, the study spoke to 3,500 global workers to uncover what people really want from their employers. The UK findings show the disconnect between the benefits employers provide and what employees want.