How MSPs are shaping the future of the digital workplace

How MSPs are shaping the future of the digital workplace

by • Company news, Facilities management

Here’s why businesses are increasingly turning to outside experts for AI support and what to expect of the digital workplace as those experts modernize their service offerings in response.According to JLL’s 2026 Future of Work Survey, most C-suite and corporate real estate leaders now expect AI to redesign roles and grow headcount rather than reduce it. While this is likely a relief for those who previously worried about AI making their roles obsolete, it also creates new pressure on organisations to integrate AI into their operations. This pressure is increasing the demand across the board for managed service providers (MSPs). At the same time, it is increasing the scope of responsibilities modern MSPs are now expected to offer. Here’s why businesses are increasingly turning to outside experts for AI support and what to expect of the digital workplace as those experts modernize their service offerings in response. (more…)

Resilience: the expanding global mandate for facility management

Resilience: the expanding global mandate for facility management

by • Comment, Facilities management

Throughout this decade, global challenges have shined a spotlight on the facility management (FM) industry and its professionals like never before.Throughout this decade, global challenges have shined a spotlight on the facility management (FM) industry and its professionals like never before. From pandemics to climate events and geopolitical instability, these challenges have tested organizations in unprecedented ways. While many debated the meaning of  terms like “the new normal,” facility managers demonstrated competence, strategic planning and decisive leadership to keep their organizations and people moving forward. From the C-suite to workers and visitors, organizations have become acutely aware of  FM’s influence as critical enablers  to ensure organizational, environmental and personal health. (more…)

Are we designing workplaces around evidence or assumption?

Are we designing workplaces around evidence or assumption?

by • Comment, Facilities management, Property, Workplace design

People no longer use workplaces in the same way every day, every week or every season, yet many of the decisions shaping the future of our workplaces still assume that they do.A sudden, intense summer heatwave does more than test a building’s cooling systems; it exposes just how difficult workplace management has become across Europe. During these spikes, employees rethink their commute, meeting rooms fill and empty at different times, quieter corners suddenly become more attractive places to work, and facilities teams work hard to keep buildings comfortable while managing rising energy demands. While these changes may only last a few days, they serve as a useful reminder that workplaces are far more dynamic than we often give them credit for. People no longer use offices in the same way every day, every week or every season, yet many of the decisions shaping the future of our workplaces still assume that they do. (more…)

The workplace canteen isn’t too expensive. The way you run it is.

The workplace canteen isn’t too expensive. The way you run it is.

by • Company news, Facilities management

Most facilities teams have quietly reached the same conclusion: a staffed workplace canteen costs too much to justify, so it's a snack machine or nothing. They're half right. The canteen isn't the problem — the model is. And the model has changed.Most facilities teams have quietly reached the same conclusion: a staffed workplace canteen costs too much to justify, so it’s a snack machine or nothing. They’re half right. The canteen isn’t the problem — the model is. And the model has changed. Ask a facilities manager what their canteen actually costs, and you’ll rarely get a clean figure. The invoice is deliberately fragmented — food, labour, a contract caterer’s management fee, site costs — and the biggest line, labour, is the one under most pressure. (more…)

Tales from the built environment: some reflections on the conference circuit 

Tales from the built environment: some reflections on the conference circuit 

by • Comment, Facilities management, Property, Workplace design

The built environment sector, like many other sectors, spends a great deal of time talking to itself. So what is it saying right now?The stories we tell ourselves can be powerful. They shape how we see reality, whether they’re true or not. The trouble is that the ones which endure are rarely the most helpful. Here’s a familiar story: every industry is privately convinced that its image problem is uniquely severe. This leads to a lot of navel-gazing and going round in circles. Often, however, they’re grappling with versions of the same challenge: trying to explain their value to people outside the room. I saw this play out at two recent conferences related to the built environment: the UK Real Estate Infrastructure & Investment Forum (UKREiiF) in May and IWFM Live last week. (more…)

Navel gazing may not be the answer to the challenges facing workplace professions

Navel gazing may not be the answer to the challenges facing workplace professions

by • Comment, Facilities management, Workplace, Workplace design

First published in 2016 and republished because the same conversation is happening yet again at the IWFM conference right now: An adherence to strongly held beliefs can make people think and behave in peculiar ways and get them tangled up in peripheral issues that take on a great deal of significance. Early religious artists, for example, spent centuries wrestling with the seemingly intractable problem of whether to depict Adam and Eve with belly buttons or not. (more…)

Historic Whitehall office recognised for inclusive design

Historic Whitehall office recognised for inclusive design

by • Facilities management, News, Workplace design

22–26 Whitehall had been awarded Inclusive Environments Recognition by the Construction Industry Council, in acknowledgement of its approach to inclusive design in a historic settingA refurbished government office in Whitehall has received an industry award for accessibility, according to the Government Property Agency (GPA). The GPA said its hub at 22–26 Whitehall had been awarded Inclusive Environments Recognition by the Construction Industry Council, in acknowledgement of its approach to inclusive design in a historic setting. The building brings together the Grade I listed Ripley Building with the adjoining Kirkland Building and is now used as the London headquarters for the Department for Science, Innovation and Technology. The site forms part of the government’s wider strategy to rationalise its estate and create shared workplaces for civil servants. (more…)

Recent events highlight a clear shift in how firms approach workplace strategy

Recent events highlight a clear shift in how firms approach workplace strategy

by • Facilities management, News, Property, Workplace design

Two recent events hosted by HubStar in London and Amsterdam suggest there has been a shift in how organisations now approach workplace strategy, with a growing focus on three core prioritiesTwo recent events hosted by HubStar in London and Amsterdam suggest there has been a shift in how organisations now approach workplace strategy, with a growing focus on three core priorities. The regular quarterly gatherings bring together senior leaders from corporate real estate, facilities management, HR, IT and workplace experience to discuss current challenges and emerging trends. Conversations at the two sessions centred on how organisations are responding to changing expectations around hybrid work and the role of the office. Organisations are increasingly focused on creating workplaces that: justify the commute; develop a clearer understanding of how space is used through better data; and adopt more flexible approaches to planning and design. (more…)

Reality or perception – which do you prefer for managing your workplace?

Reality or perception – which do you prefer for managing your workplace?

by • Comment, Facilities management, Property, Workplace design

In 2026, workplace strategy is sophisticated. We talk about hybrid maturity, behavioural analytics, ESG metrics, portfolio optimisation and experience design. The language has evolved. The dashboards are more advanced. The conversations are happening at board level. And yet, many organisations are still making fundamental property decisions based on instinct. They believe the amount of space is not suitable for their requirements or the wrong type of space. They listen to their teams’ demands for changes to their space without the facts to say no. They feel occupancy is higher or lower than it really is. (more…)

The ROI of predictive property management with IoT sensors

The ROI of predictive property management with IoT sensors

by • Company news, Facilities management, Property

It’s all well and good eulogising about the technological benefits of incorporating the burgeoning Internet of Things (IoT) within property management but do the numbers stack up?It’s all well and good eulogising about the technological benefits of incorporating the burgeoning Internet of Things (IoT) within property management but do the numbers stack up? What is the likely return on investment (ROI) of shifting from the existing reactive model to something distinctly more proactive and predictive? A recent six-month project at a retirement complex in the Scottish Borders might just shed some light on the viability, or otherwise, of the IoT revolution that’s well underway. (more…)

ULI Europe publishes new guide on asset-level collaboration to accelerate decarbonisation of occupied buildings

ULI Europe publishes new guide on asset-level collaboration to accelerate decarbonisation of occupied buildings

by • Environment, Facilities management, News

ULI Europe has published a new Asset Sustainability Committees Best Practice Guide through its C Change programme to support collaboration between owners, occupiers and property managers in decarbonising multi-let commercial buildingsULI Europe has published a new Asset Sustainability Committees Best Practice Guide through its C Change programme to support collaboration between owners, occupiers and property managers in the decarbonisation of multi-let commercial buildings. Across Europe, the commercial real estate sector has made significant progress in setting net zero and sustainability commitments. However, translating these ambitions into measurable action within occupied buildings remains a persistent challenge. (more…)

Forget all the talk of Blue Monday; work is still (largely) good for us

Forget all the talk of Blue Monday; work is still (largely) good for us

by • Comment, Facilities management, Wellbeing, Workplace

blue mondaySo here it is. Blue Monday. Today. Officially the most depressing day of the year. We say ‘officially’, but like the idea of ‘Body Odour’ its common usage hides the fact that it was originally created as part of a PR campaign, in this case one for Sky’s travel channel in 2005. The whole idea of Blue Monday is couched in a pseudo-mathematical equation which includes factors like the weather, levels of debt, time since Christmas, low levels of motivation and, apparently, an unspecified variable known simply as ‘D’. (more…)

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