March 5, 2014

Innovate or die? Why facilities management must embrace change to survive

by Demitri Maldonado • Comment, Facilities management

According to recent reports on workplace, facilities management and corporate real estate, the support services sector needs to change. Some even say it needs to innovate or die. That might be a little harsh, but the current model that the majority of FM service providers work to and that their clients take for granted is tired and has not kept pace with the evolving business environment. Zurich Insurance’s report of late 2012 into CRE & FM said the sector was at a cross roads; in 2013 Jones Lang LaSalle said something similar and picked out five global trends to which CRE and FM had to respond. IFMA & CBRE have taken a similar line, but are more specific – namely FM had to embrace its softer side, focus on people skills and develop them to ensure success. More →

March 3, 2014

‘Big Data’ is shaping the human experience within buildings

by Sara Bean • Environment, Facilities management, News, Technology

As the cost of implementation comes down, the same “Smart” technology that is harnessing the predictive power of “Big Data” to help solve congestion problems in cities is being more routinely deployed in buildings. The Changing Face of Smart Buildings: The Op-Ex Advantage, published by Jones Lang LaSalle, explains how bringing a Big Data analytics-based approach to facilities management can increase employee comfort, engagement and productivity; whether helping organisations adapt more readily to supporting flexible workplace practises or using sustainability as a hook for engaging employees. In one notable example; by adding smart building components to a major Empire State Building energy refit, real-time energy displays enable tenants to better monitor and control their energy consumption, and even compete with other tenants in the landmark building to achieve energy savings. More →

March 3, 2014

World Green Building Council to quantify productivity benefits of sustainability

by Mark Eltringham • Architecture, Environment, Facilities management, Property

In an attempt to broaden the business case for sustainable building, the World Green Building Council has launched a new initiative to define the productivity and wellbeing benefits associated with low carbon and sustainable property. The initiative, launched ahead of this week’s Ecobuild conference in London, will be steered by a group of experts who will produce a final report later in the year. The premise of the study is to show that, as well as cutting costs and improving environmental performance, green buildings have a beneficial effect on the health, wellness and productivity of occupants. According to the announcement, around 85 per cent of an average organisation’s costs are associated with salaries and other costs of employment so a modest improvement in productivity can have a huge impact.

February 27, 2014

New guidance published to help close the health and safety gap

by Sara Bean • Facilities management, News

There is nothing more welcome to the ‘elf n safety’ hating tabloid press than tales of health and safety over-zealousness. So they must have rejoiced today at the publication of a new survey which reveals the extreme lengths some small firms mistakenly go to trying to comply. This included completing a risk assessment for using a tape measure or introducing written guidelines for walking up stairs. However, these examples were actually uncovered by the Health and Safety Executive (HSE), itself, which is encouraging small and medium sized employers to use its free online tools and guidance, specifically designed to help them get their risk management right. The H&S ABC is full of straightforward information to help small firms save time, effort and money by identifying the things they really do and don’t need to do. More →

February 27, 2014

UK Government urged to push ahead with zero carbon commercial buildings

by Mark Eltringham • Architecture, Environment, Facilities management, Legal news, News, Property

The UK’s Green Building Council has fired off its latest salvo in an ongoing battle with the Government over the implementation of environmental legislation for commercial buildings. A new report from the organisation’s Task Group urges the Government to push ahead with plans to ensure that by 2019 all new non domestic buildings will be built to zero carbon standards. The report claims that the implementation of appropriate regulations is hampered by a lack of clarity, including confusion over what zero carbon actually means as well as the government’s own stop-start approach to the environment. The current 2019 commitment to zero carbon buildings falls a year ahead of the deadline specified in European Law, but a recent focus from the coalition on reducing relevant legislation has added to confusion about the overall approach.

February 25, 2014

Musculoskeletal disorders rate highlights scale of ergonomic challenge

by Sara Bean • Comment, Facilities management, News, Workplace

More working days were lost last year to back, neck and muscle pain than any other cause. The latest figures from the Office of National Statistics (ONS) show that although there has been an overall downward trend in sickness absence in the UK over the last two decades; with 131 million days lost in 2013, down from 178 million days in 1993, at 30.6 million days lost, the greatest number of staff sick days in 2013 were due to musculoskeletal problems. Regulations and guidance relating to ergonomics in the workplace (the Health and Safety (Display Screen Equipment) Regulations 1992), were published over 20 years ago; and despite being amended in 2002, that’s still aeons in technology terms. The typical modern worker now routinely uses tablets, mobiles and other digital devices; whether at work, on the move or at home.

February 24, 2014

London conference debates international office measurement standard

by Sara Bean • Facilities management, News, Property

The implementation of an international property measurement standard for offices (IPMS for Offices) moved forward last week when a group of leading professional bodies from across the world met at RICS’ HQ in London. The two-day meeting (20-21 Feb 2014) brought together representatives from many of the 31 member organisations of the International Property Measurement Standard Coalition (IPMSC), who discussed plans for the launch and implementation of IPMS across international real estate markets. A rise in cross-border property investment and expansion by global corporate occupiers has exposed the difficulties that can arise when dealing with differing national and local measurement practices. The first of its kind, IPMS seeks to standardise the way office space is measured around the world. More →

February 24, 2014

HS2 is a project for today projected into an uncertain future

by Mark Eltringham • Comment, Facilities management, Flexible working, Technology

Barely a day passes in the media without some new battleground opening up in the debate about the UK’s plan to develop HS2, the high speed line connecting London with Birmingham, Leeds, Manchester, Sheffield and, for some reason, a place nobody’s heard of halfway between Derby and Nottingham called Toton (pop. 7,298). While the debate rages about the cost, the economic benefits, regional rebalancing, environmental impact, route and why the Scots and others are paying for a project that may leave them with worse train services, one of the fundamental flaws with the case for HS2 goes largely disregarded. It is that this is clearly a project designed for today, but that won’t be complete for another twenty years. The world then will be very different and, unfortunately, time isn’t quite as malleable as the movies would have us believe.

February 20, 2014

Could personality profiling help create a more productive office environment?

by Suzanne McMinn • Facilities management, News, Workplace, Workplace design

Creating the most productive working space to help get the best from your people is an ongoing battle. What suits some doesn’t suit others. So if there was some way of assessing up front how people like to work and the environment that would make them their most productive, engaged and committed – before you rearrange the furniture, fittings and layout – would you leap at the chance of finding out? One approach could be personality profiling. If you could climb inside the minds of your current and future employees and assess how they best like to work, their personality and how this then drives them to be more productive in certain working environments than others – who wouldn’t want to have a delve around? Or are we in danger of pandering to personality stereotypes? More →

February 18, 2014

Innovative new work space planned for the home of Dave

by Sara Bean • Company news, Facilities management, Property

The media company which counts Dave, Yesterday and Gold amongst its ten channels has announced its intention to move its 250 staff from its Hammersmith Road location to a ground-breaking new London headquarters by July this year. UKTV has signed a lease for 32,500 sq. ft. of an ecologically-recognised development at 10 Hammersmith Grove, London, and plans to work collaboratively with interior design and architecture studios PENSON to create a new headquarters that is inspirational, distinctive and “built for innovation”. The building itself is highly sustainable: one of the first in London to be entirely lit by LED lights and powered by solar panels and over the three floors of the development, there will be sociable working spaces, a café-bar and outdoor terrace, studio facilities and a screening room. More →

February 18, 2014

UK workers exhibit split personalities when it comes to energy management

by Mark Eltringham • Environment, Facilities management, Legal news, News

A new survey has highlighted the disparity between how energy (and hence money) conscious British people are in their domestic and working lives. According to research carried out by Rexel UK we exhibit a ‘split personality’ when it comes to the ways in which we use energy. Just under half (48 percent) of those surveyed describe themselves as energy conscious at home, whereas only a fifth (20 percent) would say the same about themselves in the workplace. Over a third (70 percent) say that they are concerned about wasting energy at home, whilst only two-fifths (43 percent) worry about wasting energy at work. In addition people are actively choosing to charge electronic devices at work in preference to home and, while nearly all turn the lights off at home (93 percent), only 60 percent do so in the office.

February 14, 2014

Virgin Atlantic first airline to apply Google Glass to customer service

by Sara Bean • Company news, Facilities management, Technology

It’s already been predicted that Smart Glasses will be a boon to technicians, engineers and healthcare workers, as well as useful interactive, hands-free devices for office staff. Another obvious application for wearable technology is in customer services. Virgin Atlantic is applying the technology to deliver the airline industry’s most high tech and personalised customer service yet. Working with air-transport specialist SITA, it’s the first airline to test how the technology can best be used to enhance customers’ travel experiences and improve efficiency. During a six week pilot scheme, concierge staff in Virgin Atlantic Upper Class Wing at London Heathrow airport will use wearable technology to greet customers by name and begin the check in process. The benefits to consumers and the business will be evaluated ahead of a potential wider roll-out in the future. More →