January 6, 2017

Thirteen ways the physical environment shapes knowledge management

by Agustin Chevez and Laurie Aznavoorian • Facilities management, Premium Content, Work&Place, Workplace design

Knowledge management (including its creation, transference and storage) within an organisation is now widely considered to be one of the primary drivers of a business’s sustainability. Driven by changing demographics, businesses are recognising the ways in which valuable knowledge is lost when employees leave the organisation, including when they retire or are made redundant in response to changing economic conditions. Geyer, an Australian design practice, is just one organisation that has undertaken important research to understand the role of the physical environment in knowledge management.The aim of the research was to explore the kinds of environments and their attributes (if any) that could support the management of knowledge in an organisation. The research also aimed to expand the focus of existing knowledge management literature; from information technology to workplace design.

December 26, 2016

The Winter 2016 issue of Work&Place is available now ⁰

by Mark Eltringham • Architecture, Case studies, Facilities management, Flexible working, Premium Content, Technology, Work&Place, Workplace, Workplace design

The Winter 2016 issue of Work&Place is now available to view online. In this edition… Neil Usher, Workplace Director at Sky offers a first hand account of the story behind the firm’s remarkable new offices at the Osterley campus in London; Kate Langan explores some of the implications of the growing digitisation of the workplace; Jim Ware looks at how the challenge of creating effective meeting spaces is now a strategic concern; John Blackwell tries to make sense of falling productivity levels when we have all the tools and know how to increase it; David Woolf makes the case for designing better collaborative spaces; Mark Eltringham looks forward to an almost entirely unpredictable future for workplaces in the 21st Century; and Karen Plum and Andrew Mawson set out the factors that drive knowledge worker productivity. The PDF edition is available to view and download here. Or view online here.

December 22, 2016

Magic wands, muggles and the quiet nobility of workplace professionals ⁰

by Neil Franklin • Facilities management, Podcasts, Premium Content, Workplace design

Insight publisher Mark Eltringham recently took part in a conversation with Ian Ellison of 3edges. The podcast was recorded before the recent publication of The Workplace Advantage from the Stoddart Review but looks at its potential opportunities and challenges. The range of topics also include the growing role of workplace professionals in shaping workplace thinking, the differences between the FM and workplace disciplines, the trouble at the BIFM, the self image of various professions and why it’s unwise to believe that the most interesting examples of workplace design are indicative of how most people work. You can listen to the podcast online on Acast or iTunes. Other editions of the podcast are available here. Image: Sky Central designed by Hassell. Photographer Mark Cocksedge.

September 29, 2016

Podcast: bonuses, motivation and why business leaders might do well to steer clear of politics ⁰

by Mark Eltringham • Podcasts, Premium Content, Workplace

I recently took part in a podcast hosted by business transformation consultant Rita Trehan. My fellow guest for the CEO Outlook podcast was Hari Kalymnios, author, trainer and Leadership Speaker at The Thought Gym. The episode featured a lively discussion focused primarily on two topical issues. First asking whether bonuses are really needed to motivate staff and what business might do to take a more sophisticated, informed and nuanced approach to motivation. Then secondly, and against my better judgement, in the light of Jeremy Corbyn’s recent spat with Richard Branson, whether CEOs and business leaders should steer well clear of politics and politicians and how they might make judgements about what is appropriate in terms of the topics with which they should engage and how they might disentangle themselves from the wider issues that often result. You can listen to the podcast here.

July 14, 2016

Beyond Monoculture: how design eats strategy for breakfast ⁰

by Mark Eltringham • Insight Briefings, Premium Content, Workplace design

The idea that ‘culture eats strategy for breakfast’ holds a grip on our imagination and tends to be misunderstood in equal measure because at first glance it seems to suggest that strategy is less important or can be trumped by culture. In fact what Peter Drucker, who is the man commonly held to be responsible for saying it, identifies is that the two must go hand in glove. A strategy that does not heed culture is more likely to fail. A culture without strategy quickly becomes unanchored. The same need for balance is evident in the way we develop workplace strategies. Without understanding culture and knowing how a workplace can both reflect an existing culture and prompt a shift, the strategy runs the risk of becoming undone, or failing to fully meet its objectives. This link between culture and workplace strategy and design has never been more important than it is right now as the old bonds of time and place that once tethered people to an employer have loosened and dissolved. These issues are explored in our new Briefing, produced in partnership with Boss Design.

April 22, 2016

The new issue of Work&Place is now available to read online ⁰

by Mark Eltringham • Facilities management, Premium Content, Property, Work&Place, Workplace, Workplace design

The new issue of Work&Place is available to view online. As ever it presents a truly global perspective on the forces that are redefining our relationship with work and how designers and managers are creating workplaces and working cultures to help firms and people thrive in the new era. This issue includes: Francisco Vazquez Medem looking at the current state of flexible working in Latin America; Ian Ellison finding the unlikely candidate for the missing piece of the workplace puzzle; Andrea Hak assessing what we can all learn from Yahoo’s recent trials and tribulations; Serena Borghero engaging in the ongoing quest for the truly engaged workplace; and Baptiste Broughton gauging France’s unique revolutionary spirit and how it applies to the worrkplace. Each issue of Work&Place, sponsored by Steelcase and Condeco, is read by well over 60,000 workplace professionals worldwide and invites all those associated with the industry to share their own thoughts and experiences during this tumultuous era. Illustration by Simon Heath.

March 4, 2016

When you can choose to work anywhere, where will you choose to work? ⁰

by Mark Eltringham • Flexible working, Insight Briefings, Premium Content, Technology, Workplace design

One of the great questions that hangs over workers in the new era of boundless work is this: When you can choose to work from anywhere, where will you choose to work? It’s not just a question for the growing army of workers who find themselves unfettered from the traditional times and places of work. They will naturally choose to work in the places they feel make them most productive and happy, which nurture their wellbeing and chime with their values. The challenge for the owners and the occupiers of offices is to create the working environments that will draw people to them. This is particularly important for those organisations with strong cultures who understand the role that physical presence plays in nurturing creativity and the way people exchange information, such as tech and creative firms. The terms of this conundrum and its possible solutions are the themes of our new briefing, produced in partnership with Connection. You can see it here.

November 2, 2015

Insight Briefing: the growth of agile workplaces in the UK public sector ⁰

by Mark Eltringham • Flexible working, Insight Briefings, Premium Content, Public Sector, Workplace design

The process of transforming the UK’s public sector estate may have begun under the last Labour administration but it’s fair to say that change really began to kick in as a consequence of the austerity programme initiated by the current administration. Central Government departments and local authorities had already started exploring new ways of owning and occupying their property in the same way as their private sector contemporaries. Now they were incentivised to respond to an administration that was not only prepared to cut their budgets but was introducing frameworks and legislation that encouraged them to innovate and pioneer a new generation of agile workplaces. In our first Insight Briefing, produced in partnership with Connection, we look at how these forces for change have catalysed a new approach and challenged the idea that innovation in workplace design and management is primarily the preserve of the private sector.

November 2, 2015

The October 2015 issue of Work&Place is now available to view online ⁰

by Mark Eltringham • News, Premium Content, Work&Place

The new issue of Work&Place is now available. As ever it has informed and challenging contributions from some of the world’s greatest workplace thinkers. Antony Slumbers challenges the idea that an uncertain workplace is something of which we should be afraid; Giuseppe Boscherini considers how we choose where to go to have our best ideas; Beatriz Arantes takes a journey into the inner world of neuroscience and considers what it might mean for how we work; John Eary shares research on the link between personality and performance in agile workers; Amanda Sterling considers how workplace transformation is manifesting itself in New Zealand; Kati Barklund explores the relationship between workplace design and HR metrics; Paul Carder discovers the missing links between economic activity and the workplace; Sue Gregson weighs up the implications of an updated green building standard; and I look at how changing demographics are reshaping Government policy worldwide.

May 17, 2015

The complete Work&Place archive is now available for you online

by Mark Eltringham • Architecture, Facilities management, Premium Content, Property, Technology, Work&Place, Workplace design

The complete Work&Place archive is now available for you online, with each issue in two formats. PDF and digital editions offer you a choice of how to access the thoughts of some of the world’s greatest practitioners and writers on workplaces, commercial property, urbanisation, technology and all of the key forces driving developments in the built environment. Each of the issues so far also offers you an international perspective which means not only do they offer an insight into the forces that shape workplace thinking worldwide, they also create a unique perspective on how national approaches are shaped by local forces related to legislation, the economy, environment, culture and business practice. Work&Place is now published quarterly with the next issue set for July 2015. It will continue to create an era defining body of work about the rapidly changing world of work and workplaces.

May 13, 2015

The May issue of Work&Place is available for you to read online

by Mark Eltringham • News, Premium Content, Work&Place

The May issue of Work&Place is now available to view online in two formats. If there is a theme for this quarter’s issue, it is the intersection of the different physical and technological spaces which make up the modern workplace. This not only throws up fascinating topics and ideas, it also has profound implications for the way we create, manage and inhabit these spaces and is also eroding many of the old demarcations between professions. The issue maintains its international perspective and features many of the world’s most prominent workplace thinkers. Of course, this is not a one way street and you can join the discussion with the Work&Place contributors and many others. We hope that you will take up this opportunity to ask questions, challenge the writers, or to make a related point at the Work&Place LinkedIn Group or via Twitter.

August 29, 2014

New issue of Work&Place is now available to download and read online

by Mark Eltringham • Facilities management, Premium Content, Work&Place, Workplace, Workplace design

The September issue of Work&Place has today been published and is available to download or view online. Amongst this month’s highlights are: Ian Ellison’s review of June’s Workplace Strategy Summit; Jim Ware offers up a case study of workplace transformation at NEF from the perspective of the firm’s CEO; Agustin Chavez and Laurie Aznavoorian consider how the workplace can help firms to manage knowledge; David Karpook meanwhile characterises the role of the facilities manager as akin to that of a stage manager; Wim Pullen explores the multi-generational workplace using empirical evidence; Erik Jaspers looks at how workers are colonising the world’s cities; Pawel Lenart and Dominika Kowalska report on how one specific country – Poland – has seen a transformation in the way it creates and uses workplaces over the past twenty years; and, on related themes Nancy Sanquist explains how IFMA is driving the agenda on urban FM and Charles Marks looks at how the UK’s regions are looking to capitalise on the Smart Cities movement