Columnists
October 17, 2013
Video: reimagining work to help people become happier and more productive
by Mark Eltringham • Comment, Events, Facilities management, Technology
[embedplusvideo height=”190″ width=”220″ editlink=”https://bit.ly/1cweZHz” standard=”https://www.youtube.com/v/G11t6XAIce0?fs=1&hd=1″ vars=”ytid=G11t6XAIce0&width=220&height=190&start=&stop=&rs=w&hd=1&autoplay=0&react=0&chapters=¬es=” id=”ep5343″ /] Most companies are engaged in an attempt to help employees become happier, more productive and – yes –fitter at work. Firms do this because they are nice people or in the commercial interest of the business, or both. The problem is they are not doing it with […]
October 10, 2013
Why the serviced office sector needs to put more effort into its customer service
by David Saul • Comment, Facilities management, Flexible working
It’s National Customer Service Week, a week-long initiative set up to inspire businesses to take a step back, look at their customer relations and promote excellence in customer service amongst their teams. Across every business in every sector, excellent customer service is key to gaining and retaining custom, and this is particularly the case when […]
October 8, 2013
More than half of twenty-something UK men would like all male offices, claims survey
by Mark Eltringham • Comment, Workplace
At Insight we report surveys from firms on an almost daily basis. We generally do so without too much comment, trusting that readers are smart or jaded enough to apply their own filters based on whichever company is responsible and the number of people surveyed before dusting them all with a liberal pinch of salt […]
September 30, 2013
United States and Europe; closing the gap on flexible working law
by Debbie Kovak • Comment, Flexible working, Legal news
Vermont became the first U.S. state to enact a law requiring employers to consider workers’ requests for a flexible schedule without fear of retaliation. The law, signed by the governor in May, includes a statutory process which requires “good faith” discussions relative to the employee’s needs and the company’s business operations. Despite Vermont’s efforts to make […]
September 30, 2013
Don’t let the sofas fool you; work can still be red in tooth and claw
by Twyla Howse • Comment, Flexible working, Furniture
We keep filling our workplaces with sofas, coffee shops and other lifestyle touches while our homes are being slowly eroded by the trappings of work. First it was the fax machine. Then the mobile phone. Then working from home. The places available for us to work is seemingly more diverse than ever. But does this […]
September 27, 2013
What’s wrong with adopting a more positive approach to work and workplaces?
by Mark Eltringham • Comment, Facilities management, Public Sector, Workplace, Workplace design
[embedplusvideo height=”160″ width=”220″ standard=”https://www.youtube.com/v/u6XAPnuFjJc?fs=1″ vars=”ytid=u6XAPnuFjJc&width=220&height=160&start=&stop=&rs=w&hd=0&autoplay=0&react=1&chapters=&notes=” id=”ep2086″ /] Has there ever been a UK government more interested in the workplace than this one? Most of it has been about cutting costs of course, so the majority of announcements emanating from the Cabinet Office have been about procurement, design and environmental performance. David Cameron even at one […]
September 20, 2013
The rehabilitation of the cubicle and other lessons from 100% Design
by Mark Eltringham • Comment, Events, Flexible working, Furniture, Products, Workplace design
As we’ve said before, acoustics has become the dominant theme at office design exhibitions over the past three or four years. That’s been true at shows in Milan, Cologne, Chicago and London and was certainly the case at this year’s 100% Design at Earl’s Court. A quick whizz around the office zone at this year’s […]
September 12, 2013
When it comes to transparency, most businesses might fail The Peacock Test
by Simon Heath • Comment, Workplace
[embedplusvideo height=”180″ width=”220″ editlink=”https://bit.ly/16me1M8″ standard=”https://www.youtube.com/v/TYQvVUDeZEo?fs=1&hd=1″ vars=”ytid=TYQvVUDeZEo&width=220&height=180&start=&stop=&rs=w&hd=1&autoplay=0&react=1&chapters=¬es=” id=”ep1269″ /] The HR profession took a savaging yesterday in a Daily Telegraph article by Louisa Peacock following what many felt to be a disastrous appearance by the BBC’s head of HR, Lucy Adams in front of the Public Accounts Committee. You can see a brutal excerpt above. […]
September 10, 2013
We deserve better than a polarised debate about cellular v open plan offices
by Andrew Mawson • Comment, Facilities management, Workplace design
Stimulated by a number of rather unsubtle commercial interests, the ‘in’ workplace discussion seems to have swung from ‘collaboration’ i.e. organisations need more new spaces for formal and informal collaborative interactions, to ‘distraction’ i.e. open plan workplaces are creating a loss of productivity because people whose work requires concentration are impeded by constant interruption. The […]
September 5, 2013
Open-plan office workers need time out from the madding crowd
by Sara Bean • Comment, Facilities management, Flexible working, Workplace design
Open-plan offices are now the most popular workplace layout, primarily because they save on space, enable flexible working and, it’s argued, foster better communication and collaboration between employees. Yet open-plan still has some way to go to convince occupants of its merits. According to a recent study published in the Journal of Environmental Psychology, of […]
October 22, 2013
What happens in a designer’s mind and Mac can be very different to reality
by Simon Heath • Architecture, Comment, Facilities management, Furniture, Workplace design
Social media is inarguably closing the gap between organisations and consumers of their services. Advances in the way we interrogate the opinions of building users are lifting the veil on some sharp practices in management and the negative impacts of poorly thought out design or badly executed installation of designs into the built environment. […]