June 12, 2018
Lack of emotional intelligence greater impediment to staff engagement than AI
A new Gallup report reveals the growth of AI is not seen as a disadvantage for employees. The real problem is lack of emotional intelligence in management, with managers failing to move beyond the role of “task manager” and adopt the coaching perspective they need in order to future proof the workforce. The Real Future of Work study interviewed 4,000 working adults in the UK, France, Germany and Spain to understand how employees are being managed and the subsequent impact this might have on the future. Worryingly, one in four UK employees say they only receive performance feedback from their manager once a year or less, a further 20 percent claim it’s only a “few times a year”. Almost one in five (19 percent) UK workers predict technology will increase the risk of losing their job – the highest in the European countries surveyed and more than double those concerned in Spain. When asked how technological changes will influence work in the next three years, seven out of ten workers in the UK felt it will increase their productivity followed by France (66 percent), Spain (51 percent) and Germany (37 percent).
May 10, 2018
Majority of US employers say they will increase or maintain headcount due to automation
Companies will need more, not less people, in the near-term to meet the demand stimulated by automation, claims a new report from ManpowerGroup. The report – Robots Need Not Apply: Human Solutions in the Skills, found that 91 percent of employers in the US will maintain or increase headcount in the next two to three years as industries shift to more advanced, automated processes. The report provides a real-time view of the impact of automation on headcount, the functions most affected and the soft skills that are both of greatest value and hardest to find. Frontline and Customer-Facing functions anticipate the most growth as organisations place higher value on customer service and human interaction. Manufacturing and Production functions are close behind. Back-office functions that are routine or add less value to customer interactions are under greatest threat as organisations implement new technology to drive efficiency. In this Skills Revolution the best blend of high-tech and high-touch will be the combination of human strengths with technical and digital know-how: 61 percent of companies say communication skills, written and verbal, are their most valued soft skill followed by customer service, collaboration and problem-solving.
May 8, 2018
Nearly quarter of employers not providing basic tech tools for digital and flexible working
Organisations are failing to get the basics right when it comes to providing the digital and virtual systems that support employees in their roles, despite an evolving technological landscape and rise in flexible working, a new report has claimed. Data released by Leesman analyses how organisations can better support employees by offering the technology tools and infrastructure that enable people to work in a flexible way. In Deloitte’s 2018 Tech Trends report issued at the beginning of 2018, there was a heightened focus on how disruptive technologies will help businesses achieve larger strategic and operational goals and drive greater value. It predicted that within the next two years, more companies will embrace the emerging ‘no-collar workforce’ trend by redesigning jobs and reimagining how work gets done in a hybrid human-and-machine environment. However, Leesman’s findings show that, as of yet, organisations are failing to get the digital basics right. According to its latest dataset (Q1 2018) 23 percent do not agree that they have the technology tools and infrastructure that enable them to work in different locations across the office or from different locations outside of the office.
April 25, 2018
Nearly half of London Law firms are already utilising AI
There have already been warnings from workplace experts that the legal profession isn’t one to choose for those starting out on their careers as it’s ripe for automation, and a new survey claims these changes are happening fast. According to a survey of over a 100 law firms by CBRE, nearly half (48 percent) are already utilising Artificial Intelligence (AI) and a further 41 percent have imminent plans to do so. Of the firms already employing AI, 63 percent of firms are using it for legal document generation and review, and the same proportion for e-discovery. Due diligence (47 percent) and research (42 percent) were also common applications, along with compliance and administrative legal support (each 32 percent). The use of AI will affect employment levels, with the greatest impact predicted at the junior and support levels, where nearly half (45 percent) of firms believing that there will be a reduction in headcount. In contrast, only 7 percent of firms believe that senior headcount levels will be reduced.
April 17, 2018
Robots will lead to increased productivity without stealing jobs, but wages will fall
Robots will not as feared steal people’s jobs and will eventually improve productivity, but they will undercut workers’ contribution sufficiently to depress their wages. According to the third report in Barclays Impact Series, titled Robots at the gate: Humans and technology at work, technology is fundamentally re-shaping the nature of work, and the implications of this re-shaping process will accelerate in coming decades. The report authored by Barclays’ Research team and supported by the Barclays Social Innovation Facility sets today’s technological advancements in the context of historical precedent and argues that robotics and Artificial Intelligence do not portend a jobless future. However, these new technologies have important macroeconomic consequences, such as wage disinflation, which will likely continue in the years or even decades to come. The report also argues that productivity spurts lag behind technological leaps, as it can take years or even decades for an economy to figure out how to best use a new technology. Eventually, economies of scale are reached, consumer behaviour adapts, companies refine their business models and productivity growth finally kicks in. (more…)
April 16, 2018
Artificial intelligence should have a clear ethical dimension, claims new government report
While the UK is in a strong position to be a world leader in the development of artificial intelligence which would deliver a major boost to the economy, ethics should be at the heart of its development, according to a new report from the House of Lords. AI should never be given the “autonomous power to hurt, destroy or deceive” people, it adds. The Lords’ report called on the government to support businesses in the field. It also recommended that people be educated to work alongside AI in the jobs of the future. It said that such education would “mitigate the negative effects” on jobs which are possible as AI develops.
April 10, 2018
British employers are failing to prepare staff for automation
UK employees aren’t being equipped with the skills required by an automated workplace, according to a new study from ADP. The findings suggest that despite a third (32 percent) of workers believing their job will be automated within 10 years and one in ten (10 percent) predicting it will happen in two, half of those affected (49 percent) say their employer isn’t preparing to train or reskill them for the new world of work. ADP surveyed 1,300 UK working adults across the country as part of The Workforce View in Europe 2018, which gives a snapshot of employees’ views about their jobs, workplace and career plans. The report claims that thousands of workers are worried about the prospect of mass automation and how this will impact their own career prospects if they aren’t prepared with the right skills.
April 6, 2018
Quarter of people are ready to welcome robots as our new overlords
Around a quarter of British people would happily replace MPs with robots, according to a study of 6,000 individuals from Reboot Digital Marketing and Mindshare. The surveys asked people whether they would prefer machines or humans in eight different occupations and scenarios. It found that when making car comparisons with the intention to eventually purchase, a significant percentage of Brits would want robots (60 percent) aiding them instead of humans (40 percent). Thereafter, Brits would be most inclined to accept music and film recommendations from artificial intelligence at 49 percent – though 51 percent would still opt to do so from other people. Even though most respondents (75 percent) would still prefer humans to be MP’s, 25 percent would elect robots to be in this position of power.
April 3, 2018
Nearly half of large organisations will adopt artificial intelligence in the workplace by 2019
Chatbots and voice assistants powered by artificial intelligence are starting to gain traction in the workplace of large organisations, according to a report from tech firm Spiceworks. The report, based on a survey of 500 IT professionals in organisations across North America and Europe, found that within the next 12 months, 40 percent of large businesses – those with more than 500 employees – expect to implement one or more intelligent assistants or AI chatbots on company-owned devices, compared to 25 percent of mid-size companies and 27 percent of small businesses. The findings indicate that although adoption is on the rise, some organisations are holding back due to a lack of use cases in the workplace and privacy concerns.
March 23, 2018
Employees demand more, not less automation in the workplace
Over half (52 percent) of workers in a new poll have admitted looking for a new job because of frustrations over what they see as outdated ways of thinking around work practices and automation at their current company. The Digital Work Report 2018 commissioned by Wrike, surveyed just over 3,000 workers from across the UK, France and Germany, and highlighted a number of perceived benefits around automation, but its findings suggest that calls for greater adoption by employees are not being taken seriously. Nearly half of those surveyed (45 percent) in the UK believe automation would give their company a competitive advantage. However, while 39 percent are considering automation tools for some of their job functions, just 4 percent of UK companies have an automation strategy (i.e. planning to implement tools/techniques within next 12-24 months) for the whole company – considerably lower than European counterparts in Germany and France (both at 8 percent).
March 16, 2018
Recruitment via artificial intelligence must be monitored to avoid adopting human bias
Artificial intelligence systems need to be accountable for human bias at AI becomes more prevalent in recruitment and selection, attendees at the Employers Network for Equality & Inclusion’s annual conference have been warned. Hosted by NatWest, the conference, Diversity & Inclusion: The Changing Landscape heard from experts in ethics, psychology and computing. They explained that AIs learnt from existing data, and highlighted how information such as performance review scores and employee grading was being fed in to machines after being subjected to human unconscious bias. Dr David Snelling, the programme director for artificial intelligence at technology giant Fujitsu, illustrated how artificial intelligence is taught through human feedback. Describing how huge data sets were fed into the program, David explained that humans corrected the AI when it used that data to come to an incorrect conclusion, using this feedback to teach the AI to work correctly. However, as this feedback is subject to human error and bias, this can become embedded in the machine.
March 8, 2018
New working styles are risking the health and wellbeing of people, claims report
A new report from the British Safety Council and consultancy Robertson Cooper, explores what it claims is the probable impact of new working practices and technology on people’s physical and mental wellbeing, and what employers, unions and legislators should do to address them. The report, Future risk: Impact of Work on Health, Safety and Wellbeing, argues that the safety, health and wellbeing of older workers will become more important and new risks will arise related to the adoption of artificial intelligence and automation.
