Two thirds of UK organisations say they are prioritising AI in their IT and customer service thinking, according to a new poll from 8×8. As a result they are starting to assess the roles and working hours of employees. The Future of Work: 2030 Vision Report [registration], surveyed the opinions of over 400 IT and Customer Experience (CX) managers. It looks into the projected makeup of the global workforce in 2030, organisations’ technological priorities between now and then, and the current and future challenges they may face. (more…)

A new poll from CYPHER Learning claims that one in three workers would like to see AI banned from the workplace, while nearly half express concern that AI poses a threat to their future job security. The study, suggests that women, workers over the age of 55, and those in clerical or manual labour roles feel most at risk. The survey of 4,543 workers across the US, UK, and Mexico found that AI is reshaping job roles, with 63 percent of respondents reporting that AI technologies has already changed the skills required for their jobs. More than half of those surveyed (52 percent) believe that AI will either completely transform or have a major impact on their roles within the next two years. As a result, 38 percent of workers anticipate the need for retraining due to job obsolescence, and almost half (45 percent) are worried about their future job security. (more…)

Despite high levels of optimism about their adoption of artificial intelligence, two thirds of firms say they are not ready to implement AI in projects yet, according to a new poll. The Riverbed Global AI & Digital Experience Survey suggests that while 94 percent of those surveyed say AI is a top C-Suite priority and 91 percent agree it provides a competitive advantage, only 37 percent are fully prepared to implement projects now,  However, 86 percent of leaders say they expect their organisation to be fully prepared to implement a strategy and projects by 2027.  (more…)

People are commonly blind to how much influence Generative AI (GenAI) has over their work, when they choose to enlist the support of technologies such as Chat GPT to complete professional or educational tasks, new research finds. The study, carried out by associate professors Dr Mirjam Tuk and Dr Anne Kathrin Klesse alongside PhD candidate Begum Celiktutan at Rotterdam School of Management Erasmus University, claims to reveal a significant discrepancy between what people consider to be an acceptable level of AI use in professional tasks, and how much impact the technology actually has on their work. (more…)

A new report published by consulting firm Searce claims that organisations across the UK and US are making significant investments in artificial intelligence this year with nearly one in 10 decision-makers in both the UK (8 percent) and US (7 percent) planning to spend over $25 million. The 2024 State of AI report [registration] is based on a poll of 300 C-Suite and senior technology executives – including Chief AI Officers, Chief Data & Analytics Officers, Chief Transformation Officers, and Chief Digital Officers – at organisations with at least $500 million in revenue. The research examines some of the biggest trends, successes, and challenges facing businesses in their artificial intelligence decision-making, strategy, and execution. (more…)

The vast majority (92 percent) of ICT roles are expected to undergo big changes as a result of advancements in artificial intelligence and the technology continues to transform the information and communications (ICT) sector according to a new report from tech giants, Cisco, Microsoft and Google. The AI-enabled ICT Workforce Consortium, led by Cisco has published the “Transformational Opportunity of AI on ICT Jobs” report, offering guidance on the areas for of concern for workers to reskill in response to the evolving job landscape. This transformation will impact professionals in 47 ICT roles, including cybersecurity, data science and software development, according to the report. (more…)

Collaborating with artificial intelligence increases the volume, diversity and detail of new ideas from business leaders according to a new poll from design consultancy IDEO. The survey also suggests that using AI to accelerate innovation rather than efficiency can increase growth by more than a third. In the study 1,000 business leaders answered a brief to design new products and services that could achieve both growth and sustainability objectives. Business leaders who received AI generated questions to help with ideation in response to the brief produced 56 percent more ideas, with a 13 percent increase in the diversity of ideas and a 27 percent increase in the level of detail compared to a control group who were not provided with artificial intelligence prompts.    (more…)