June 1, 2021
BT invests in landmark new Dundee office development
BT has today announced plans to develop a brand new, multi-million pound contact centre in Dundee which will become the new home to around 1,000 employees. The new office will be at West Marketgait in the heart of the city centre, close to the waterfront and part of a £1bn regeneration area. When the building is complete, expected in late 2023, the contact centre will be one of around 30 of BT’s new future-fit offices in the UK, developed as part of its ‘Better Workplace Programme’ – the largest workplace improvement and consolidation scheme of its type ever undertaken in the UK. More →
When it comes to conversations about work and workplaces, the past year has offered a fully immersive experience. Everybody now has an opinion. Inevitably some of them are better informed and more rooted in experience than others. So, after a full year of talk and as we return to some form of routine working life, the time has come to take stock. Few organisations and people will remain untouched by the sudden shift in attitudes towards working life, so we asked four workplace experts for their views on the current state of play. 
New research by 
Businesses are managing a new work dynamic that’s made up of three parts, or three ‘types’ of employee. Some are keen to go back to the office, some want to stay working from home, and some want an entirely flexible arrangement so they can fit work around important personal commitments. 
Research commissioned by 
Remote work, rapidly accelerated by the pandemic, is now essential to business success and worker productivity. However, as parts of the world open up and hybrid work becomes a reality, research claims that companies must invest in establishing flexible work policies and programs, and address a sizeable disconnect in trust between decision makers and employees, according to a Forrester study commissioned by 
Many organisations make bold claims about their zero carbon ambitions. Even if they don’t, most have sustainability statements. Yet the environmental impact of office furniture and sophisticated approaches to sustainable office design seem to be way down the ‘pecking order’. During the last year, we have read considerable commentary about the office – starting with its death but moving onto predictions of the ‘new dawn’ with more versatile and healthier workspaces. 
Looking back, who could possibly have predicted 2020? It’s been such a difficult pandemic year for so many individuals and companies. Yet it’s also been a transformative time, which has seen dramatic shifts in the way we work. So, with some trepidation, here’s my forecast for the near future. This year will see the office bounce back, but not as we remember it. The office of the future will have an important new role as the physical embodiment of a changing corporate culture. 
May 11, 2021
Organisations are finally getting their heads around what the office is really good at
by Gill Parker • Comment, Workplace design