Search Results for: interaction

A new generation of workplace apps is transforming people’s experience of work

A new generation of workplace apps is transforming people’s experience of work

by • Facilities management, Features, Technology, Workplace design

These days, workplace apps promise a much more sophisticated experience, which can be accessed in the palm of your handDisseminating information about a building to the people who occupy it has come a long way from a basic, intranet desktop interface with warnings about wet floors or notices about charity fundraising. These days, workplace apps promise a much more sophisticated experience, which can be accessed in the palm of your hand. Gartner has a useful definition of workplace apps’ capabilities, stating, “They are used to explore and reserve workspaces, navigate the workplace, find colleagues, plan the best days to attend the workplace, access services and ensure that employees could feel safe in a future post pandemic workplace.” More →

We need to find better ways to communicate and connect with customers in a distracted world

We need to find better ways to communicate and connect with customers in a distracted world

by • Comment, Technology

By embracing this shift and consistently delivering value and relevance to customers, businesses can thrive in a distracted worldAmongst the demands of our daily tasks, one huge challenge that often goes unnoticed: constant messages from communication platforms at every turnaround. The volume of distractions bombarding professionals is staggering. Studies show that from endless Slack notifications and video calls these interruptions disrupt workflow and concentration. This makes it incredibly challenging to navigate through the sea of digital noise. With over 157 hours lost to unproductive workplace alerts each year, the impact on productivity is undeniable. More →

Mismatched technology may be driving down productivity

Mismatched technology may be driving down productivity

by • News, Technology

A new poll from Apogee Corporation claims that current workplace environments are failing to cater to different personality types, leading to significant collaboration challenges, reduced productivity and potentially driving away 'talent'A new poll from Apogee Corporation claims that current workplace environments are failing to cater to different personality types, leading to significant collaboration challenges, reduced productivity and potentially driving away ‘talent’. The survey of 1,001 UK employees in mid-sized businesses suggests that 79 percent of workers struggle with meeting technology when collaborating with colleagues. This is particularly detrimental to extroverts, with 84 percent reporting a drop in productivity while working remotely. More →

MIT professor pours cold water on the prevailing hype about AI and the economy

MIT professor pours cold water on the prevailing hype about AI and the economy

by • AI, News, Technology

A study by MIT economist Daron Acemoglu appears to challenge the prevailing optimism surrounding artificial intelligence (AI) and its economic impactA study by MIT economist Daron Acemoglu appears to challenge the prevailing optimism surrounding artificial intelligence (AI) and its economic impact. While many experts predict a future fuelled by AI-driven productivity booms and reduced inequality, Acemoglu’s research paints a more cautious picture. His findings suggest that AI’s impact on productivity and inequality may be far less dramatic than anticipated, and could even exacerbate the gap between the rich and the poor. More →

Remote work boom creates risk of professional isolation, study finds

Remote work boom creates risk of professional isolation, study finds

by • Flexible working, News, Wellbeing

Researchers from the US have concluded that remote work can make people feel isolated and at risk of burnoutWhile the pandemic ushered in a wave of remote work with benefits for both employers and employees, a new study warns of a hidden risk: professional isolation. Researchers from Colorado State University found that remote employees experiencing isolation reported feeling less engaged and more depleted at work, potentially leading to burnout. The study published in the Journal of Business and Psychology, surveyed 445 participants across two points in time. It measured professional isolation, schedule flexibility, and the level of support supervisors provided for work-life balance.

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Inclusivity, sustainability and user-centric design dominate BCO South West Regional Awards

Inclusivity, sustainability and user-centric design dominate BCO South West Regional Awards

by • News, Property, Workplace design

What are claimed to be the South West of England’s and South Wales’s most outstanding workplaces have been announced, with British Council for Offices Awards going to six office buildings across the region. Held at The Coal Exchange Hotel, the BCO’s annual South of England and South Wales Awards Dinner celebrated the high-calibre of the region’s offices in terms of design, fit-out operation and sustainability. More →

People are spending more time in the office, but no sign of a full return for many

People are spending more time in the office, but no sign of a full return for many

by • Flexible working, News, Technology

Many of the UK’s tech workers are embracing a structured return to spending more time in the office, according to a new report. According to the survey of 2,000 people from Techspace, there has been a ‘notable shift’ towards embracing structured office time, with Monday to Wednesday emerging as the top choices for in-office workdays. The report claims that this preference indicates a growing recognition of the benefits of face-to-face collaboration and a desire for a more traditional office environment. More →

How to personalize customer service correspondence via email

How to personalize customer service correspondence via email

by • Company news

Alt text: A woman sitting at a cafe, listening to one of the people inside talk about customer service correspondence via email.

Personalised customer service is no longer just a bonus; it’s a necessity in today’s market. With the digital space being the new frontier for customer interactions, emails have become a significant part of maintaining strong customer relations. Crafting email correspondence that feels personal and attentive can distinguish your brand and foster lasting customer loyalty. Keep reading to find out how personalization can transform your approach to customer service via email. More →

BCO London Awards winners focus on sustainability, wellbeing and user-friendliness

BCO London Awards winners focus on sustainability, wellbeing and user-friendliness

by • News, Property, Workplace design

The British Council for Offices Awards for London have gone to seven office buildings across the city. Held at the Park Plaza hotel, the BCO’s annual London Awards Lunch recognised projects that demonstrate best practice in office design, fit-out, operation and sustainability, setting the standard for excellence across the sector. More →

Hybrid working era means a boom time for workplace apps

Hybrid working era means a boom time for workplace apps

by • Facilities management, Flexible working, Technology, Workplace design

A new generation of workplace apps, coupled with a choice of settings, help people tailor their days and their experiencesDisseminating information about a building to the people who occupy it has come a long way from a basic, intranet desktop interface with warnings about wet floors or notices about charity fundraising. These days apps promise a much more sophisticated workplace experience, which can be accessed in the palm of your hand. Gartner has a useful definition of workplace apps’ capabilities, stating, “They are used to explore and reserve workspaces, navigate the workplace, find colleagues, plan the best days to attend the workplace, access services and ensure that employees could feel safe in a future post pandemic workplace.” More →

The role of emotional intelligence in effective sales leadership

The role of emotional intelligence in effective sales leadership

by • Company news

Alt text: A woman in an office researching sales leadership on her computerThe sales industry has long esteemed the virtues of sharp negotiation skills and strategic thinking. However, a growing body of research suggests emotional intelligence (EI) is a pivotal force behind sales leadership success. More than just a buzzword, EI encompasses the ability to recognize, understand, and manage emotions in ourselves and others. Leaders adept in emotional intelligence are often seen forging stronger relationships and achieving greater outcomes. Below, we explore how EI can enhance sales leadership and why it’s critical for those looking to excel in this dynamic field. More →

From pixels to patterns: the unprecedented surge in screen time

From pixels to patterns: the unprecedented surge in screen time

by • Comment, Technology, Wellbeing

With the rise of remote work and online learning, our screen time has skyrocketed to unprecedented levels.Technology has transformed our personal relationships by making communication more accessible than ever before. But, are we implementing best practices to ensure a positive and sustainable relationship with our technological devices? In today’s digital age, screens have become an integral part of our daily lives. From smartphones and tablets to laptops and televisions, we are surrounded by screens at every turn. With the rise of remote work and online learning, our screen time has skyrocketed to unprecedented levels. More →

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