Search Results for: interaction

People are spending more time in the office, but no sign of a full return for many

People are spending more time in the office, but no sign of a full return for many

by • Flexible working, News, Technology

Many of the UK’s tech workers are embracing a structured return to spending more time in the office, according to a new report. According to the survey of 2,000 people from Techspace, there has been a ‘notable shift’ towards embracing structured office time, with Monday to Wednesday emerging as the top choices for in-office workdays. The report claims that this preference indicates a growing recognition of the benefits of face-to-face collaboration and a desire for a more traditional office environment. More →

How to personalize customer service correspondence via email

How to personalize customer service correspondence via email

by • Company news

Alt text: A woman sitting at a cafe, listening to one of the people inside talk about customer service correspondence via email.

Personalised customer service is no longer just a bonus; it’s a necessity in today’s market. With the digital space being the new frontier for customer interactions, emails have become a significant part of maintaining strong customer relations. Crafting email correspondence that feels personal and attentive can distinguish your brand and foster lasting customer loyalty. Keep reading to find out how personalization can transform your approach to customer service via email. More →

BCO London Awards winners focus on sustainability, wellbeing and user-friendliness

BCO London Awards winners focus on sustainability, wellbeing and user-friendliness

by • News, Property, Workplace design

The British Council for Offices Awards for London have gone to seven office buildings across the city. Held at the Park Plaza hotel, the BCO’s annual London Awards Lunch recognised projects that demonstrate best practice in office design, fit-out, operation and sustainability, setting the standard for excellence across the sector. More →

Hybrid working era means a boom time for workplace apps

Hybrid working era means a boom time for workplace apps

by • Facilities management, Flexible working, Technology, Workplace design

A new generation of workplace apps, coupled with a choice of settings, help people tailor their days and their experiencesDisseminating information about a building to the people who occupy it has come a long way from a basic, intranet desktop interface with warnings about wet floors or notices about charity fundraising. These days apps promise a much more sophisticated workplace experience, which can be accessed in the palm of your hand. Gartner has a useful definition of workplace apps’ capabilities, stating, “They are used to explore and reserve workspaces, navigate the workplace, find colleagues, plan the best days to attend the workplace, access services and ensure that employees could feel safe in a future post pandemic workplace.” More →

The role of emotional intelligence in effective sales leadership

The role of emotional intelligence in effective sales leadership

by • Company news

Alt text: A woman in an office researching sales leadership on her computerThe sales industry has long esteemed the virtues of sharp negotiation skills and strategic thinking. However, a growing body of research suggests emotional intelligence (EI) is a pivotal force behind sales leadership success. More than just a buzzword, EI encompasses the ability to recognize, understand, and manage emotions in ourselves and others. Leaders adept in emotional intelligence are often seen forging stronger relationships and achieving greater outcomes. Below, we explore how EI can enhance sales leadership and why it’s critical for those looking to excel in this dynamic field. More →

From pixels to patterns: the unprecedented surge in screen time

From pixels to patterns: the unprecedented surge in screen time

by • Comment, Technology, Wellbeing

With the rise of remote work and online learning, our screen time has skyrocketed to unprecedented levels.Technology has transformed our personal relationships by making communication more accessible than ever before. But, are we implementing best practices to ensure a positive and sustainable relationship with our technological devices? In today’s digital age, screens have become an integral part of our daily lives. From smartphones and tablets to laptops and televisions, we are surrounded by screens at every turn. With the rise of remote work and online learning, our screen time has skyrocketed to unprecedented levels. More →

A day of learning for workplace designers

A day of learning for workplace designers

by • Company news, Environment

The Sustainable Design Forum (SD Forum) – a one day interactive event designed specifically for workplace designers and specifiers – is returning to the Crypt on the Green in Clerkenwell,

The Sustainable Design Forum (SD Forum) – a one day interactive event designed specifically for workplace designers and specifiers – is returning to the Crypt on the Green in Clerkenwell, London on Thursday 25th April 2024. Incorporating an innovative format of presentations, panel discussions, interactive workshops, a materials lab and the SD awards ceremony, the SD Forum offers the opportunity for learning and collaboration between designers, manufacturers, suppliers, and not-for-profit organisations. More →

Prioritising your phone over your partner affects women’s creativity at work

Prioritising your phone over your partner affects women’s creativity at work

by • Flexible working, News, Technology, Wellbeing

Focusing attention on your mobile phone instead of your partner doesn’t just strain your relationship - it also affects creativity at work, according to researchersFocusing attention on your mobile phone instead of your partner doesn’t just strain your relationship – it also affects creativity at work, according to researchers from the Universities of Bath, Aston, and IESE Business School. The study claims to shed light on the negative effects of ‘phubbing’, the idea of snubbing someone in favour of your phone, which is known for its detrimental impact on relationships and mental wellbeing. Now the study of working couples in the US points to repercussions in the workplace as well, but only for female partners. More →

Virtual meetings can boost wellbeing and performance

Virtual meetings can boost wellbeing and performance

by • News, Technology, Wellbeing

Virtual meetings – often derided as impersonal and prone to technical glitches – can improve employee wellbeing and performanceVirtual meetings – often derided as impersonal and prone to technical glitches – can improve employee wellbeing and performance, a new study led by a Trinity Business School researcher has found. The research, conducted alongside Karin S. Moser (UniDistance Suisse, University of Queensland), Stefan Diestel (University of Wuppertal) and Isaac Alshaikh (South East Technological University Waterford), conducted during the ongoing shift to hybrid work environments and just published in the Journal of Vocational Behavior, concludes that virtual meetings, a staple of the COVID-19 pandemic, are not just a necessity but can also be beneficial. More →

Is working from home creating an epidemic of burnout and loneliness? Spacemade has an answer

Is working from home creating an epidemic of burnout and loneliness? Spacemade has an answer

by • Company news, Flexible working, Wellbeing

Many people working from home complain of feeling isolated and burnt out. So could a serviced office be the answerSince the pandemic, 69 percent of UK businesses have adopted a hybrid working model offering employees greater autonomy in their working lives. While this flexibility sounds ideal, it has unexpectedly created a work wellness issue, with employers reporting they have seen a 77 percent surge in mental health issues in 2023, vs 44 percent in 2022.  In a recent survey by Statista, 21 percent of workers said that their biggest struggle with working from home was that they had no reason to leave it. More →

When you empower your colleagues, you’re delivering excellence for them and your clients

When you empower your colleagues, you’re delivering excellence for them and your clients

by • Business, Comment, Wellbeing

The level of engagement within a company’s workforce significantly impacts clients satisfaction and its bottom line. Recent research by Gallup shows that teams with high levels of engagement enjoy a 10 percent uplift in client loyalty and a 23 percent increase in profitability compared to low-engagement teams. Empowering colleagues with learning and development programmes can dramatically improve their engagement with a business. Supporting them in this way is crucial if you want them to deliver excellence. When people are encouraged to own their careers, they care more about the outcomes of their work, which translates into exceptional productivity and happy clients. More →

Reinforcing concrete with textiles instead of steel could be game changer for built environment

Reinforcing concrete with textiles instead of steel could be game changer for built environment

by • Architecture, Environment, News

Researchers from Chalmers University of Technology, in Sweden, have now developed a method that makes it easier to scale up and facilitate the construction of more environmentally friendly built environmentBy reinforcing concrete with textiles instead of steel, it is possible to use less material and create slender, lightweight structures with a significantly lower environmental impact. The technology to utilise carbon fibre textiles already exists, but it has been challenging to produce a basis for reliable calculations for complex and vaulted structures. Researchers from Chalmers University of Technology, in Sweden, have now developed a method that makes it easier to scale up and facilitate the construction of more environmentally friendly bridges, tunnels and buildings. They say the technology has the potential to transform the built environment. More →

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