May 12, 2024

How to personalize customer service correspondence via email

Personalised customer service is no longer just a bonus; it’s a necessity in today’s market. With the digital space being the new frontier for customer interactions, emails have become a significant part of maintaining strong customer relations. Crafting email correspondence that feels personal and attentive can distinguish your brand and foster lasting customer loyalty. Keep reading to find out how personalization can transform your approach to customer service via email. More →

April 29, 2024

Stress, anxiety and a beamish response to it all

by Mark Eltringham • Comment, Legal news, Workplace

We now have a policy of not offering ourselves as an outlet for any of the deluge of comment pieces and surveys that are published each year to accompany the various days – and increasingly weeks and months – dedicated to certain conditions like stress and anxiety. They are a gift both to and from the PR industry. This is largely because we cover such issues year round so don’t feel the need to add to the PR feeding frenzy they generate. Whatever you make of the findings of the reports and others like them, even cynics would have to acknowledge they tap into an unmistakable feeling that work is not as enjoyable as it should be. More →

March 25, 2024

When you empower your colleagues, you’re delivering excellence for them and your clients

by Jennifer Davidson • Business, Comment, Wellbeing

The level of engagement within a company’s workforce significantly impacts clients satisfaction and its bottom line. Recent research by Gallup shows that teams with high levels of engagement enjoy a 10 percent uplift in client loyalty and a 23 percent increase in profitability compared to low-engagement teams. Empowering colleagues with learning and development programmes can dramatically improve their engagement with a business. Supporting them in this way is crucial if you want them to deliver excellence. When people are encouraged to own their careers, they care more about the outcomes of their work, which translates into exceptional productivity and happy clients. More →

March 20, 2024

The office of the future is a dream of the answers to current problems

by Mark Eltringham • Features, IN Magazine, Workplace design

Lewis Carroll’s second best known work The Hunting of the Snark is a long nonsense poem that describes the pursuit by a group of adventurers of an elusive creature called a Snark. This turns out to be a much more dangerous Boojum when it is finally seen, causing one of the crew members to vanish. The poem may or may not be an allegory for the pursuit of happiness but it could easily be about our pursuit of anything elusive, imaginary or ephemeral. More →

March 9, 2024

Is a simple thank you too much to ask for?

by Debra Corey • Comment

The rate of change in business today is accelerating, whether that’s technological change, customer demands, economic uncertainty – all are complex challenges. As a result, employees have to be more resourceful, hard-working and dedicated in order to keep up. But according to McKinsey, over half of our employees are not engaged. Productivity is stagnant, Quiet Quitting is rife and employees feel a sense of not being connected to anything. More →

February 16, 2024

Why changing with the seasons is key to the all-weather workplace

by Russell Glover • Comment, Wellbeing, Workplace design

Love it or hate it, weather chat is part of Britain’s day to day – yet in the world of work it’s not just casual small talk. In fact, the seasons have a real impact on how we feel and perform. The change in seasonal characteristics influences what employees need from where they work. Looking after employee wellbeing and putting individuals in the best position to be productive at work means different things throughout the year. Building in flexibility within workplace strategy and office design is a way to ensure working environments remain a magnetic destination that support people all year round…but what does this type of flexibility look like? More →

January 22, 2024

Woven Image adds five new colours to its acoustic offering

by Freddie Steele • Company news, Furniture

The allure of the natural world is the inspiration for Woven Image’s extended colour palette with 5 new colours: dusk, mint, butter, cayenne and nutmeg. By embracing the ongoing evolution of colour and textural finishes in the built environment, these portfolio refreshments from Woven Image support interior designers and architects to deliver sustainable, acoustic solutions that evoke moods of relaxation and happiness through clever function and aesthetics. More →

January 17, 2024

Many employers don’t think GenZ are well prepared for the workplace

by Jayne Smith • News

A new poll from WorkL claims that half of employers believe that Generation Z is not entering the workplace well-equipped with the skills and knowledge needed for their roles. The annual WorkL Global Workforce Report 2024 suggests that mentoring initiatives are being implemented by employers to support Gen Z, with four in ten employers taking the step. Having been significantly impacted by the global pandemic and the shift in traditional working practices, WorkL has seen a falling engagement score for the youngest demographic over the last 12 months; decreasing from 71 percent in 2021 down to just 67 percent in 2023, a concerning four percentage point decrease and the lowest score out of all age groups. More →

January 15, 2024

Forget all the talk of Blue Monday; work is still (largely) good for us

by Mark Eltringham • Comment, Facilities management, Wellbeing, Workplace

So here it is. Blue Monday. Today. Officially the most depressing day of the year. We say ‘officially’, but like the idea of ‘Body Odour’ its common usage hides the fact that it was originally created as part of a PR campaign, in this case one for Sky’s travel channel in 2005. The whole idea of Blue Monday is couched in a pseudo-mathematical equation which includes factors like the weather, levels of debt, time since Christmas, low levels of motivation and, apparently, an unspecified variable known simply as ‘D’. More →

November 16, 2023

Anger is an energy when it comes to getting things done

by Neil Franklin • Business, News

Anger may have the public image of a negative emotion, but it can also be a powerful motivator when it comes to achieving important goals, according to research published by the American Psychological Association. To better understand the role of anger in achieving goals, researchers conducted a series of experiments involving more than 1,000 participants and analysed survey data from more than 1,400 respondents. In each experiment, researchers elicited either an emotional response (such as anger, amusement, desire or sadness) or a neutral emotional state, and then presented participants with a challenging goal. The research was published in the Journal of Personality and Social Psychology. More →

November 12, 2023

Want people to spend more time in the office? Give them a little piece of home

by Yaron Rosenblum • Comment, Workplace design

For many people, a large portion of the day is spent at the workplace. In fact, the average person will spend 90,000 hours at work over a lifetime. The Covid-19 pandemic saw the typical ‘workplace’ setting change for many people, after businesses around the globe were forced to adjust to a ‘work-from-home’ model. Now, three years later, we are starting to see more employees return to the office, with large corporations including JPMorgan, Chase, Apple and Google all announcing plans to bring their workers back to base. More →

October 19, 2023

There is always time and place for a primal scream

by Simone Fenton-Jarvis • Comment, Wellbeing

How many times have you felt – frustration, anger, irritation, smugness, pure happiness – and kept it to yourself? How many times have you felt – sadness, disappointment, jealously – and pretended you we’re fine? And how many times have you said out loud, or thought “I could scream”. Screaming to release emotion has its place in pop culture for a reason. It is one of the most relevant, intense and universal, communication signals for survival in humans, and since the 1960’s, Arthur Janov, a psychologist has been advocating the power of the ‘primal scream’ – a healthy way to let off steam. More →