Search Results for: facilities

November 26, 2014

CBRE identifies priorities for facilities management excellence

by Sara Bean • Facilities management, Knowledge, News

To achieve operational excellence in facilities management, organisations must balance three priorities: managing costs efficiently and creating value; maintaining high satisfaction among occupants and clients; and proactively stewarding property and infrastructure. Forging the Iron Triangle: Facility Management Operational Excellence, is a new report by the CBRE’s Global Corporate Services research team and the result of a year-long inquiry into mainly US-based facility management organisations, industry scholarship, and an industry-wide survey of more than 125 facility management executives. It reveals the initiatives that have a lasting impact on facilities management team performance and the reduction of risk, increasing workplace satisfaction and extending the useful life of properties or building infrastructure. Talent management, risk management and life cycle cost analysis are also found to be prevalent in high performing FM teams.

November 5, 2014

Failure to adopt strategic facilities management costs UK £1bn annually

by Mark Eltringham • Facilities management, News, Public Sector

A new report from the Royal Institution of Chartered Surveyors (RICS) claims that over a quarter of UK organisations are failing to adopt a strategic approach to facilities management. For those firms without this approach, the annual average cost is calculated by the report’s authors as £120,000, suggesting a total cost to the economy of nearly £1 billion. The claim is based on a study of around 700 organisations in both the public and private sector and across a range of organisational types and sizes. Around half of those with a ‘dedicated FM programme’ said that doing so had saved their organisation money, 59 per cent reported an increase in productivity, a fifth (21 percent)reported a drop in absenteeism and nearly half (49 percent) claimed it had made them more attractive to customers. The best results were recorded in the public sector with 70 per cent saying strategic facilities management had increased productivity and 71 percent claiming they had seen an increase in employee engagement.

July 22, 2014

BIFM survey reveals lukewarm approach to sustainable facilities management

by Mark Eltringham • Environment, Facilities management, News

Sustainable facilities management A new report from the British Institute of Facilities Management reveals the lukewarm approach many UK organisations have to sustainable business practices generally and sustainable FM in particular. The study, based on online research carried out in the Spring with the University of Reading found that, while an overall majority (60 percent) of facilities managers think sustainability is effectively integrated in to their businesses, most operate on the ‘border of compliancy’. The report makes this conclusion based on the fact that its survey showed that over three quarters of respondents (78 percent) claimed that the main driver for the development of sustainability policies is corporate image and a similar proportion (77 percent). The report concludes that this ‘suggests a ‘box-ticking’ approach to sustainability instead of businesses embracing and investing in longer-term practices and the advantages of spending to save’.

June 24, 2014

The ties that bind facilities management with workplace design

by Mark Eltringham • Comment, Facilities management, Workplace design

There is an ongoing feeling within the facilities management discipline that when it comes to the design of workplaces, the majority of facilities managers are not consulted early enough or well enough or consistently enough to ensure that the end result of the design process is a workplace that is as functional and as effective as it could be. The reason this feeling persists is that in many cases it is true. Or at least is true to a greater or lesser extent depending on how you view these things. And if that sounds woolly, then you have to remember we are talking about facilities management here, finding a definition for which has been like nailing jelly to a wall for many years. In many cases the demarcation between workplace design and workplace management is based on the mistaken idea that the two have little correlation when in fact the relationship between them should be more akin to that between sex and parenthood. One is an act of creation and the other of care, with the latter a direct consequence of the former.

May 16, 2014

Facilities managers beaten to coveted place in boardroom by a piece of software

by Mark Eltringham • Facilities management, News, Technology

Machines and boardrooms don’t mix well

It has always been the ambition of facilities managers to take their place in the boardroom. Yet, after thirty years of trying, with only the occasional cursory glimpse of the C-Suite, it appears they have been beaten to it by a piece of software. A venture capital firm called Deep Knowledge Ventures has appointed a computer algorithm to its board of directors. This is either the shape of things to come or a gimmick*, but the software will have a vote on whether the speculators will invest in a particular business or not. The software, called Vital, won’t be making judgements on gut instinct but will take the non-visceral route of chewing through huge amounts of data before coming to a conclusion.

*It’s a gimmick.

May 14, 2014

HR and Facilities Management bodies to collaborate on future of workplace

by Sara Bean • Facilities management, News, Workplace

One of the main themes at the ThinkFM conference yesterday was the acknowledgement that facilities management and HR need to break down the silos that often exist between the two disciplines. This was the message of Chris Kane, CEO of BBC Commercial Properties, who explained that the British Institute of Facilities Management will be collaborating with the Chartered Institute of Personnel and Development on a number of projects to investigate how both communities of professionals are evolving and adapting to the changing workplace. It marked the end of a conference which began the day with a talk by Peter Cheese, the CEO of the CIPD, who remarked that both professions were in the business of getting the most of people in the working environment and why it is vital that those tasked with managing these key resources within organisations need to work together to maximise the value of its workforce. More →

May 2, 2014

New report aims to guide future direction of facilities management

by Mark Eltringham • Facilities management, Knowledge, News

The Royal Institution of Chartered Surveyors (RICS) has published a new report authored by Dr Matthew Tucker of Liverpool John Moores University which aims to help shape the future direction and policy of the facilities management sector in the UK. Balancing the performance scorecard: how to maximise customer feedback in Facilities Management develops a customer performance measurement framework for facilities management based on a range of critical themes which emerged from the vast amounts of qualitative data collected across 23 in-depth interviews with a diverse range of FM professionals. The interview subjects came from both an in-house and outsourced background and across a range of business sectors. The report claims to offer a key set of recommendations to enable facilities managers to maximise their ability to capture customer feedback to improve the provision of space and facilities.

April 4, 2014

RICS issues case studies to celebrate strategic role of facilities management

by Sara Bean • Facilities management, Knowledge, News, Property

RICS has published six case studies examining the impact strategic facilities management (FM) can have on business performance. The case studies were devised following the publication of a 2012 research report, Raising the Bar: Enhancing the Strategic Role of FM, which found that over 75 per cent of survey respondents believe that facilities management is a strategic role. This was followed earlier this year by Raising the Bar: City Roundtables Report which made specific recommendations for action, including better promotion of the strategic role played by facilities management within organisations. The case studies were launched at the BBC’s Salford Quays building, featured in one of the studies, which describes the role the BBC’s FM team took in relocating critical services from London to Salford Quays and how the FM strategy was responsible for fostering creativity in the organisation. More →

March 26, 2014

The enduring need to put a bit more of the M into facilities management

by Mark Eltringham • Comment, Facilities management, Furniture, Workplace design

Shutterstock’s new offices, Empire State Building

It may well be a statement of the obvious, but it’s worth reminding ourselves sometimes that the term facilities management consists of two words. There is often a bit too much emphasis on the facilities and a bit too little on the management and sometimes we look for design and product solutions to problems that would be better managed in some way. You can put this down to a number of things but to some extent at least it’s down the idea that when you are determined to use a hammer, every job looks like a nail. Obviously the media takes some of the blame for this mindset because it often earns income from businesses who want to sell their stuff to solve particular problems rather than focus on the idea that many of them can be addressed either as a management issue or in combination with products and design.

March 5, 2014

Innovate or die? Why facilities management must embrace change to survive

by Demitri Maldonado • Comment, Facilities management

According to recent reports on workplace, facilities management and corporate real estate, the support services sector needs to change. Some even say it needs to innovate or die. That might be a little harsh, but the current model that the majority of FM service providers work to and that their clients take for granted is tired and has not kept pace with the evolving business environment. Zurich Insurance’s report of late 2012 into CRE & FM said the sector was at a cross roads; in 2013 Jones Lang LaSalle said something similar and picked out five global trends to which CRE and FM had to respond. IFMA & CBRE have taken a similar line, but are more specific – namely FM had to embrace its softer side, focus on people skills and develop them to ensure success. More →

February 14, 2014

Employers urged to offer flooded staff access to workplace facilities

by Sara Bean • Facilities management, News, Workplace

As much of the UK prepares to endure yet another winter storm, the TUC has issued guidance for employers on ways to support staff affected by the flooding, and offered advice on the sort of health and safety risks the floods could pose to workplaces. The guidance aims to help employers and employees ensure that workplaces situated within flooded areas are safe before anyone returns to work. This covers both journeys to work through flooded areas and the sort of dangers to look out for in affected buildings, including for example, from contaminants and faulty electrics. The union also urges employers to offer extra support to staff whose homes are either already partially submerged or are at risk from the rising floodwater; which for example could include allowing them to use showers and washing facilities at work. More →

December 10, 2013

New guidance on energy management published for facilities managers

by Sara Bean • Environment, Facilities management, News, Property

The British Institute of Facilities Management (BIFM) has published new guidance on energy management for facilities managers. The Energy Audits Good Practice Guide presents good practice for some of the important energy management procedures, ranging from developing an energy policy to deciding which improvements to make. It is designed to enable facilities managers to compare the results of an energy audit with good practice in both energy use and energy related procedures in order to manage their organisation’s energy costs. Part of the BIFM’s series of Good Practice Guides providing practical guidance for facilities management professionals the Energy Audits Good Practice Guide, which is supported by Hoare Lea, also includes practical tips and considerations for improving energy use, managing energy costs, and protecting the environment. More →