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How BPO enables business flexibility in rapidly changing global markets

How BPO enables business flexibility in rapidly changing global markets

by • Business, Company news

What was once viewed as a cost-cutting tool, BPO has evolved into a strategic advantage, providing businesses with the flexibility they require to remain competitive and resilient during volatile periods.Global markets are changing at an unprecedented rate due to economic uncertainty, shifting consumer behavior, and technological breakthroughs. Businesses must be agile and able to adapt to market changes. This is where Business Process Outsourcing (BPO) comes in. What was once viewed as a cost-cutting tool has evolved into a strategic advantage, providing businesses with the flexibility they require to remain competitive and resilient during volatile periods. (more…)

Leading UK practice tp bennett acquires Dubai-based design consultancy Bluehaus

Leading UK practice tp bennett acquires Dubai-based design consultancy Bluehaus

by • Company news, Workplace design

UK architecture and design firm tp bennett has acquired Bluehaus Group, a Dubai-based architectural, design and engineering consultancy, as part of its strategy to expand its international operationsUK architecture and design firm tp bennett has acquired Bluehaus Group, a Dubai-based architectural, design and engineering consultancy, as part of its strategy to expand its international operations. The two firms have worked together on a range of projects over the past 15 years. Bluehaus, which has operated in the region for more than two decades, brings experience in sectors including hospitality, healthcare, education, retail and workplace, alongside a client list that includes EmiratesNBD, Amazon, Credit Suisse and Dubai Holding. (more…)

Meh. Generative AI in the workplace is delivering modest returns that don’t match the hype

Meh. Generative AI in the workplace is delivering modest returns that don’t match the hype

by • AI, News

the use of generative AI chatbots has so far delivered only modest gains in productivity and almost no increase in pay or reductions in working hours for employeesA new study by the US-based National Bureau of Economic Research has cast doubt on the immediate transformative impact of artificial intelligence in the workplace, finding that the use of generative AI chatbots has so far delivered only modest gains in productivity and almost no increase in pay or reductions in working hours for employees. The working paper [restricted access], authored by economists Anders Humlum and Emilie Vestergaard, used detailed Danish employment data to assess the real-world effects of AI adoption across 7,000 workplaces and 25,000 workers, focusing on white-collar roles most susceptible to automation—such as accountants, IT support staff, journalists, HR professionals, and software developers. (more…)

The shattering of self-image can be a very serious matter

The shattering of self-image can be a very serious matter

by • Comment

And when it’s information that challenges one of their core beliefs, or some notion they hold about themselves such as their self-image, the multiplying factors of cognitive dissonance can really start to stack up.It’s always fascinating to watch somebody deal with information that challenges their view on an issue. Doubly so when it’s somebody really, really smart. And when it’s information that challenges one of their core beliefs, or some notion they hold about themselves such as their self-image, the multiplying factors of cognitive dissonance can really start to stack up. (more…)

Employer confidence falls to record low as UK employers face rising costs and uncertainty

Employer confidence falls to record low as UK employers face rising costs and uncertainty

by • News, Workplace

The number of UK employers expecting to increase headcount in the next three months has fallen to a record low outside of the pandemicThe number of UK employers expecting to increase headcount in the next three months has fallen to a record low outside of the pandemic, as they grapple with rising employment costs and growing global uncertainties. This is according to the latest Labour Market Outlook report from the CIPD, which shows that the rate of employers expecting to increase headcount has fallen sharply among large private sector employers, and in retail in particular. In response, the CIPD is urging the government to closely consult with employers and business bodies to limit the potential impact the Employment Rights Bill could have on employer’s hiring plans as businesses face mounting external pressures. (more…)

Journal of Biophilic Design to launch Biophilic Design Sourcing Hub at Clerkenwell Design Week

Journal of Biophilic Design to launch Biophilic Design Sourcing Hub at Clerkenwell Design Week

by • Company news, Workplace design

The Biophilic Design Sourcing Hub offers a destination for specifiers to discover responsible materials and productsOur friends at The Journal of Biophilic Design have announced the launch of the ‘Biophilic Design Sourcing Hub’ at Clerkenwell Design Week 2025: an innovative new platform that connects architects, designers, and industry professionals with verified suppliers of biophilic and sustainable materials and products. The Sourcing Hub will offer a unique destination for specifiers to discover responsible materials and products, while allowing suppliers to showcase their offerings. This streamlined platform brings together verified manufacturers with engaged buyers actively seeking sustainable and biophilic design solutions. A dedicated platform for the A&D community to discover and buy approved biophilic interior solutions, from standard products and materials to bespoke pieces. (more…)

Office design and the office market are not what you might be led to believe

Office design and the office market are not what you might be led to believe

by • Comment, Workplace design

The future of office design is that the physical workplace will resemble nothing so much as an upscale hotel, right? Right?Over the weekend The Times published an article headlined “The ‘super-prime’ offices designed to lure WFH staff back in”. It described how firms are reshaping offices in the image of upmarket hotels, with enticing features such as gyms, childcare, cinemas, climbing walls, lounges and restaurants (run by Gordon Ramsay natch). These are luxury spaces to make the office worth the commute, as the cliché goes. Although the author concedes that this is largely a London phenomenon in the UK, the implication is that offices everywhere must ape this office design approach to some degree to meet the demands of the post-covid workforce. This is compelling stuff and not the first time you will have heard the argument. But, is it true? (more…)

Remote work can boost innovation, but culture eats it for breakfast

Remote work can boost innovation, but culture eats it for breakfast

by • Flexible working, News

The effects of remote work on innovation can vary dramatically depending on the cultural context of a country, according to new research by Durham University Business School.The effects of remote work on innovation can vary dramatically depending on the cultural context of a country, according to new research by Durham University Business School. Analysing data from over 8,000 firms across 21 countries, the study suggests that remote working significantly enhances innovation in cultural contexts characterised by low power distance, high indulgence, and notably, short-term orientation. It found that companies based in European countries, like Lithuania, Latvia and Hungary, experienced far greater innovation gains from flexible working compared to companies in more hierarchical and long-term planning cultures such as the Middle East and African region. (more…)

People’s expectations of work have changed forever (and they think office work should pay better than remote work)

People’s expectations of work have changed forever (and they think office work should pay better than remote work)

by • Flexible working, News, Workplace

The Covid-19 pandemic and the rapid shift to remote work have had a “radical impact” on the global workforce, particularly among younger employeesThe Covid-19 pandemic and the rapid shift to remote work have had a “radical impact” on the global workforce, particularly among younger employees who began their careers during this unprecedented period, according to new research published by BSI in collaboration with the think tank ResPublica. The study, part of BSI’s Evolving Together series, claims to provide a comprehensive picture of a workforce cohort shaped by the pandemic and explores how these formative experiences continue to influence their expectations and behaviours. Drawing on a global survey of 4,700 individuals who entered the workforce during or since the pandemic, as well as focus groups and international literature reviews, the research sets out to paint a nuanced portrait of the so-called “hybrid generation”. (more…)

Far from lightening the load, could AI lead to burnout?

Far from lightening the load, could AI lead to burnout?

by • AI, Comment, SF, Wellbeing

The idea of AI being able to lift some of the daily administrative burden off employees is appealing and it’s certainly a large part of the sales pitch of AI tech suppliers. But will it work?When speaking to leaders about the integration of AI into their businesses, one positive repeated to me in every conversation is ‘AI will lighten the load’. Workplace wellbeing is a recognised priority, with most businesses and organisations seeking to minimise stress and burnout and, ultimately, reduce costly sickness absence. The idea of AI being able to lift some of the daily administrative burden off employees is appealing and it’s certainly a large part of the sales pitch of AI tech suppliers. But will it work? (more…)

Supporting employees with brain injuries: key tips for employers

Supporting employees with brain injuries: key tips for employers

by • Comment, Wellbeing

Brain injuries can have a profound impact on a person’s life, and when it comes to returning to work, both employees and employers face unique challenges.Brain injuries can have a profound impact on a person’s life, and when it comes to returning to work, both employees and employers face unique challenges. Whether the individual is returning to their previous role or starting anew, employers must be prepared to offer support and make necessary adjustments – not just because it’s morally right but because it is legally required. Employers do not have the luxury of turning a blind eye to this, as statistics indicate that a person is admitted to hospital with a brain injury every 90 seconds. Brain injuries can present subtly, and chances are you will know someone who has survived a brain injury, even if you are not aware of it. ‘Brain injury’ refers to both traumatic injuries (caused by an external impact, such as a car accident or assault) and acquired brain injuries (caused from internal factors, such as a stroke or tumour). (more…)

If you want your business to grow, become a digital leader

If you want your business to grow, become a digital leader

by • Business, Comment, Technology

The takeaway from research is clear: investing in becoming a digital leader fuels business success.How often does your organisation really challenge its approach to digital? A recent report from Virgin Media O2 Business in partnership with Cebr revealed a gap in progress between tech adopters and non-adopters. The average tech-adopting ‘digital leader’ saw a 12 percent turnover growth and 9 percent headcount growth between 2021 and 2023. This was double that of slower-adopting ‘digital followers’, with 6 percent turnover and 3 percent headcount. (more…)

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