May 11, 2023

No one shouted stop, although we all should have seen it coming

by Chris Kane • Comment, Everything Omni, Facilities management, Property, Workplace design

And No One Shouted Stop! seems to me to be an apt phrase to capture these post- pandemic times as we grapple with work and workplace dilemmas. It comes from the little-known but widely acclaimed book of the same name by John Healy. It is set over 50 years ago and it chronicles the decline of an Irish town. The book’s underlying narrative is a train crash happening in slow motion, people see it coming but nobody feels able to stop it. I sincerely hope that this will not prove to be the case for the world of commercial real estate as it grapples with hordes of tenants asking not just ‘where is my office?’ But ‘why do I need an office?’ More →

May 5, 2023

Firms missing the chances to implement hybrid working and adopt new technologies

by Neil Franklin • Flexible working, News, Technology, Wellbeing

The new Slack State of Work Report [registration] claims that companies are missing opportunities to unlock new levels of employee productivity with new technology, hybrid working, and talent development. The report, based on a global survey of more than 18,000 desk workers – including 2,000 in the UK, found only 23 percent of companies are investing in technology to improve productivity and efficiency (21 percent in the UK), and just 27 percent of companies are using AI tools to help do so. More →

April 21, 2023

Ten years of Insight and a few things I think I know

by Mark Eltringham • Comment, Flexible working, HR, Technology, Workplace design

This website started in late 2012 as a way for me to explore both a new media format and a new way of thinking about work and workplaces. I’d already been active in various roles in the workplace, design and facilities sector for twenty odd years, but needed a new challenge. And this was it. I was going for a ride with an idea to see where it went. More →

April 20, 2023

Smart technology needs to start with people if it wants to get smarter

by David Sharp • Features, Technology, Wellbeing

“My engineering students had come to class with technology on their minds.” So says artist and design researcher Sara Hendren, author of What a Body Can Do: How we Meet the Built World. It’s a fascinating book in which she consciously pushes back against the prevailing narrative that so-called smart technology has a fix for every problem. As a professor teaching design for disability at Olin College of Engineering, Massachusetts, Hendren draws attention to the assumptions that drive normative behaviours to define what is a ‘problem’ in the first place. More →

April 18, 2023

Remote workers have a few favourite excuses for not doing any work

by Jayne Smith • Flexible working, News

A new poll claims that technical difficulties are among the most common excuses for not working by remote workers. Unexpected family events, sick family members, and other family emergencies come second with 18 percent. Other work obligations like attending a virtual meeting, or urgent tasks that require immediate attention are at the end of the list with 10 percent. More →

April 10, 2023

IF AI can replace what you do without anybody noticing, the problem isn’t with the technology

by Mark Eltringham • Comment, Technology, Wellbeing

Perhaps the least surprising news from the current AI media frenzy is that Buzzfeed has already been using the tech to publish a lot of its stories. There’s an obvious response to this and it’s not about how amazing the AI is. If an artificial intelligence can write vast quantities of formulaic clickbait stories on your website without anybody noticing, then the problem is with your original approach to ‘content’ and how it’s consumed. More →

April 10, 2023

The allure of workplace bullshit

by Mark Eltringham • Comment, Wellbeing, Workplace design

Although the legend of Faust is one of the Germanic world’s foundational narratives, its archetypes and themes were already established by the time Goethe codified them in his 1808 play. They have since become universal. The idea that somebody would sell their soul to the Devil to gain something or rid themselves of unhappiness is as resonant now as it was in Renaissance Europe. It has inspired books films and artists to such an extent that its derivatives now have their own Wikipedia page.

April 5, 2023

Do You have a crystal ball when it comes to leading change?

by Jennifer Bryan • Comment, HR

If you think about a change that is happening to you, in some way, right now – how are you feeling? Are you feeling scared, anxious, worried or happy, excited, looking forward to it? The same thing happens with a workplace change. Some people like the old ways of working because they are use to them, feel comfortable, they don’t have to think about it. Whereas others are looking forward to the new ways of working, as they think they are exciting, new and different. More →

April 3, 2023

EU building data project to drive full decarbonisation in three European countries

by Neil Franklin • Environment, Facilities management, News, Property

Czechia, Ireland and Spain will be the first countries to participate in a new initiative which aims to boost the availability of quality building climate data, a critical step towards full decarbonisation of the heavily emitting construction sector, responsible for almost 40 percent of global carbon emissions. The INDICATE initiative will bring together governments, industry and academia to tackle one of the most common barriers to enacting policies which will ensure climate neutral construction: a lack of reliable and comprehensive emissions data for buildings. More →

March 30, 2023

Every workplace innovation contains the seeds of its opposite

by Mark Eltringham • Comment, Flexible working, Technology

The announcement by Apple that it wanted its employees to work in an office for three days a week sparked the usual, tedious pile-on about how many days people should spend in a physical workplace each week. This included the columnist at Grazia who joins the tens of millions of people around the world who not only know where Apple is going wrong, but also how to run every other organisation in the world and what’s best for everybody who works for them. More →

March 27, 2023

The five ages of the office and the man who shaped the way we talk about them

by Rob Harris • Features, Flexible working, Workplace design

The office has passed through five ages. The ‘coffee houses’ of the 17th century, yielded to the ‘clerical factories’ of the 19th as machines revolutionised work. After the Second World War, the ‘corporate offices’ of global corporations and William Whyte’s Organization Man dominated the scene. Following the launch of IBM’s PC in the early-1980s, we saw the rise of ‘digital offices’ in the 1990s, complete with internet, email and social media. And for the past few years we have been moving inexorably towards the latest age: ‘network offices’. Each age was shorter than its predecessor: both the digital and network ages began less than a career span ago. More →

March 23, 2023

American employees spend 200 hours a year watching adult sites on their work computer

by Jayne Smith • Flexible working, HR, News, Technology

American employees are wasting hundreds of contracted work hours a year using their work equipment for personal tasks and activities, according to a new survey from ExpressVPN. The survey, conducted by the consumer privacy and security company, found that some people are spending only 33 percent of annual contracted hours on work tasks. With a steep rise in hybrid and home working in recent years, many companies have provided employees with work devices to use in the comfort of their own homes, including work laptops, desktops, phones, and microphones. More →