November 4, 2013
Leading US organisations pledge to promote healthy buildings and communities
Adobe, one of the first companies to adopt the US Green Building Council’s Leadership in Energy and Environmental Design (LEED) standard, is to conduct a study of its LEED certified workplaces to determine if they measurably contribute to more collaborative, creative, innovative and healthy employees. The move is part of a new Building Health Initiative launched last week by the California chapter of the USGBC. Google, Arup and Interface are amongst the founding partners, along with approximately 20 other organisations from a range of sectors. The movement aims to elevate green building as a benefit to public health as well as encourage the development of transparency standards in building materials. More →
October 10, 2013
Why the serviced office sector needs to put more effort into its customer service
by David Saul • Comment, Facilities management, Flexible working
Serviced offices at Cheapside
It’s National Customer Service Week, a week-long initiative set up to inspire businesses to take a step back, look at their customer relations and promote excellence in customer service amongst their teams. Across every business in every sector, excellent customer service is key to gaining and retaining custom, and this is particularly the case when it comes to the serviced office industry. Average customer retention rates are just eight months in the officing sector, so addressing this through improved customer service can have a huge impact on the bottom line. I believe the serviced office industry can do more. There is a danger that low retention rates cause companies to place a greater emphasis on winning new businesses, with existing clients’ needs coming second place. More →