April 1, 2019

Against metrics: how measuring performance by numbers backfires

More and more companies, government agencies, educational institutions and philanthropic organisations are today in the grip of a new phenomenon. I’ve termed it ‘metric fixation’. The key components of metric fixation are the belief that it is possible – and desirable – to replace professional judgment (acquired through personal experience and talent) with numerical indicators of comparative performance based upon standardised data (metrics); and that the best way to motivate people within these organisations is by attaching rewards and penalties to their measured performance. More →

March 28, 2019

The rise of the digital workplace is transforming the physical office

by Giles Fuchs • Comment, Coworking, Workplace design

A recent survey by Gartner predicts that one in five workers will have an AI bot as their co-worker by 2022. It’s almost impossible to talk about the future of the workplace without mention of AI or robotics, and is therefore hardly surprising that there is a feeling of apprehension amongst workers. PwC’s 21st global CEO Survey in 2018 revealed that between 23 percent and 51 percent of respondents were “extremely concerned” about the speed of technological change, and indicated “anxiety about the impending promise and perils of AI.”

March 26, 2019

CIPD report finds employers can do more for women going through the menopause

by Sara Bean • News, Wellbeing, Workplace

CIPD: employers need to do more to help women going through the menopause The majority of working women experiencing the menopause say it has a negative impact on them at work, finds a new survey from the CIPD. The research found that three out of five (59 percent) working women between the ages of 45 and 55 who are experiencing menopause symptoms were finding it impacted them at work. In response, the CIPD has launched free guidance on managing the menopause at work to help break the silence surrounding the topic. More →

March 21, 2019

Digital workplace pioneered by medium sized businesses, study claims

by Neil Franklin • News, Technology

Medium-sized businesses now account for over 60 percent of US jobs, and are investing fast in technology. However, with digital now a priority for businesses of all sizes, they must ensure they have the necessary skills and security management in place to handle the change, or risk falling behind competitors according to a new report from Aruba. More →

March 19, 2019

What a 90 year old study teaches us about flexible working and productivity ⁰

by Mark Eltringham • Features, Flexible working, Wellbeing, Workplace design

Flexible working has developed a reputation as something of a silver bullet for a range of workplace challenges. It is the perceived solution to almost any of the major workplace problems you care to mention, including the gender pay gap, work life balance, churn, property costs, staff engagement, personal autonomy, stress, physical wellbeing, productivity and – of course – as a way of meeting the needs of those alien beings we refer to as Millennials. There is some truth in all of this, as we have known for some time, but things are far more complicated than often presented.

March 19, 2019

Demotivated workers would be driven by higher pay and more flexibility

by Sara Bean • Flexible working, News, Workplace

Almost a third (31 percent) of UK professionals state that their expectations are ‘not being met at all’ by their current employer, whilst a further 24 percent state that their needs are only just ‘moderately’ being met. The findings, which come from research undertaken by recruiter Robert Walters and job board CV-Library – also suggest that while the amount they were paid was most important to staff, other benefits are increasingly playing a more prominent role in keeping staff motivated. Well over half (61 percent) claimed that work-life balance, flexible working hours (39 percent), and cultural fit (25 percent) are crucial to keeping them happy at work. More →

March 18, 2019

Artificial Intelligence is transforming the workforce as we know it

by Dennis Spaeth • AI, Comment, Technology

It may seem like an inevitable fact of administrative positions that anyone who fills them will be subjected to a never-ending litany of repetitive tasks. Employees in these jobs often don’t receive work that engages their brains or peaks their interests. Rather than flexing their critical thinking skills, these workers are resigned to completing the necessary, yet boring, administrative tasks.

March 17, 2019

Area completes refurbishment of Birmingham offices for Mills & Reeve

by Freddie Steele • Case studies, Company news, Workplace design

Workplace design and fit-out specialist Area, has completed a 30-week refurbishment of the Colmore Row, Birmingham offices for Mills & Reeve, one of the UK’s top law firms. With six floors in constant operation and located in a prime area of Birmingham’s business district access was tight, timescales tighter and work had to be undertaken without disruption to the day-to-day running of a major law firm. The design concept reflects the Mills & Reeve brand but is tailored to the Birmingham location, embracing the history of the area and the architectural features of the building.

March 15, 2019

Great Big Workplace Adjustments survey needs your input

by Mark Eltringham • News

A leading not-for-profit business and disability organisation is asking employees and managers to share their experiences of requesting and arranging workplace adjustments via an anonymous online survey. Business Disability Forum wants to use ‘The Great Big Adjustments Survey’ to create a clear and up-to-date picture of what works and what doesn’t work when it comes to making and managing adjustments. The membership organisation will use the findings to develop what it hopes will be one of the most informed pieces of research on the topic, ever created. More →

March 13, 2019

We need to change the terms of the open plan office debate

by Mark Eltringham • Architecture, News, Workplace design

New workplace data from the Gensler Research Institute claims to challenge the current narrative surrounding the open plan office ‘debate’ and uncovers the right way to invest in work-focused amenities, including coworking, that result in higher employee engagement, business performance and profit. The 2019 Gensler US Workplace Survey includes the input from more than 6,000 US office workers across a variety of industries and demographics to provide new insight into not only what makes an effective workplace, but the investments companies can make to improve employees’ workplace experience and performance. Reports for the UK, Germany, Latin America and Asia are also available here.

March 7, 2019

A workplace chatbot might soon be one of your new best friends

by John Hildebrands • Comment, Technology

If you’ve ever wished you could delegate certain routine tasks to an assistant, then a chatbot could be just what you need. Staff working for Unilever will soon be able to get HR advice from Una, a new member of staff who will be available worldwide and at any time of day. Una is a chatbot, capable of conversing with employees in 106 countries, using 32 languages, Unilever’s Keith Williams told a conference last year . Unilever employees can contact Una through Skype for Business and complete tasks such as getting information about benefits, claiming for healthcare or selling shares. It saves time poring over FAQs or filling-in forms, and it frees HR staff for more complex queries. More →

February 22, 2019

When assessing workplace strategy: we should always test rather than guess

by Franklin Becker • Facilities management, Features, Workplace design

Would an investor plow millions of dollars into a stock and never bother to track how the investment does? Of course not. Nor would they confuse the expected return on investment (ROI) with the actual results. We don’t guess about financial investments. We don’t base investment decisions on what some stranger does or how they say they’ve done. So why then, do many of the largest companies in the world invest millions of dollars in buildings or renovating their workplaces and never even bother to measure results. Why are they so willing to copy the unproven workplace strategy of others? Why are they satisfied with projected results, rather than measuring how their investments actually perform? More →