Search Results for: people management

July 25, 2014

We may not know what the future holds, but we can certainly be prepared for it

by Justin Miller • Comment, Facilities management, Furniture, Workplace design

Given the track record of people when it comes to making predictions about the future, it’s easy to grow cynical, especially when it involves a profession as subject to the vagaries of technological and cultural change as facilities management. But while we should be wary of more fanciful and long term thinking, any natural scepticism shouldn’t blind us to those predictions that we know will largely come true, especially those based on what we know is happening already. For example, recent research carried out by Cass Business School and Henley Business School and presented in the book Future Work: How Businesses Can Adapt and Thrive in the New World of Work found that two-thirds of managers believe there would be a revolution in working practices over the coming ten years. Given what we’ve seen over the past ten years, it’s impossible to argue any different. In fact the only quibble we should have with this is that it won’t take another ten years for this to happen because the process is already well underway.

July 24, 2014

The collaboration between BIFM and CIPD unites the workplace tribes

by James Sutton • Comment, Facilities management, Workplace

The world of work and the workplace is always changing. We know it. You know it. In fact, there are a whole host of people that know it, but depending on what side of the professional fence you sit on, you might approach it in different ways, looking through a different lens or with a specific focus. Or are you already bridging the professional gap? Workplace change and the numerous ramifications of it are well documented. In a world that is changing, at frightening pace, it is strange to think that many of the ways in which we work are so entrenched in 20th century thinking. We need to break away from this and outline what the future is going to look like and how we should adapt. Or do we already have the answers? This ground is well trodden. However, it could be time to reassess our thinking and the way we approach this challenge, ensuring it becomes the norm for organisations around the world.

July 23, 2014

There is a moral imperative to meet global standards in workplace performance

by David Sharp • Comment, Company news, Facilities management

Many corporate organisations now operate on a global scale, with operations spread across a number of countries and continents. But while they are geographically diverse, they nevertheless have a requirement to meet measurable standards of performance, delivered on a consistent basis regardless of location. If something works well in one country, companies want to be able to replicate it in all others. Wherever standards relating to compliance, health and safety, sustainability, leadership or management are most rigorous, it makes good business sense to employ those same standards wherever they have a presence. But from the collapse of a building full of factory workers in Bangladesh to the death of hundreds of construction workers in Qatar, the need to promote and adhere to international standards is more than a matter of mere commerciality.

July 22, 2014

Corporate social reponsibility remains a vital part of the business armoury

by Mark Sait • Comment, Environment, Facilities management, Insight promotion

There is now an unstoppable energy for radical change in the way that companies of all sizes conduct their Corporate Social Responsibility duties. There are compelling economic and social reasons for companies to construct new ways of thinking and practice around CSR that go way beyond just doing something worthy or nice, from building effective partnerships to attracting top employees. Some companies prefer terms like ‘corporate responsibility’, ‘corporate conscience’, ‘corporate citizenship’, ‘social performance’, ‘sustainability’ or even ‘future-proofing’ over CSR. But the core CSR principles are that a business voluntarily commits to embracing responsibility for its actions and to impacting positively on the environment, on society and on consumers, employees and other stakeholders. More →

July 16, 2014

Keeping remote employees motivated is key to successful flexible working culture

by Gemma Falconer • Comment, Flexible working, Workplace

Flexible working has barely been out of the news since the latest government changes. But while allowing employees to work remotely can do wonders for staff retention, motivating them and keeping them in the loop presents a new problem. Although self-starting employees feel that they have more control over their work and fewer distractions, it can also lead to a sense of isolation. It is important for retention that you not just offer a flexible working option to employees, but that all the staff make an effort to continue allowing them to feel like a part of the team. The four best practices that will help you motivate employees that telecommute are: ensuring you build trust between those who telecommute and their colleagues from the start; establish regular communication between remote and in-office staff; manage goals, expectations and outcomes and take steps to establish that remote working is made part of the company culture. More →

July 15, 2014

Book Review: Cubed: A Secret History of the Workplace by Nikil Saval

by Colin Watson • Comment, Furniture, Work&Place, Workplace design

Cubed: A Secret History of the Workplace

Nikil Saval’s book Cubed: A Secret History of the Workplace pulls off that rare feat for a parochial business book of being intelligent and informed (which many are) as well as fascinating, entertaining and realistic, which is rather less commonplace. He pulls this off with plenty of references to pop culture including television series such as Will and Grace, films such as Office Space and The Apartment and, inevitably, the Dilbert cartoons. There is also a great deal of enjoyment to be had in the slightly jaded tone of his writing and brutal evisceration of the likes of Tom Peters who is singled out for special criticism. So too, his take on the very idea of the ‘Office of the Future’ with its slides, basketball courts, pool tables and vivid colours.

June 27, 2014

Government must solve problem of London’s wasted commercial property

by Paul Statham • Comment, Facilities management, Property

The UK Government needs to act on the growing issue of wasted commercial property space in Greater London, and it needs to do so as a matter of some urgency. Statistics from the Department for Communities & Local Government (DCLG) show that since 1998, a worrying 58 per cent of London boroughs have seen vacancy rates either increase or stay the same. What is most concerning for businesses in the London region is that this rising figure, coming at a time when commercial rents are soaring, has gone unchecked since 2006, the time at which the DCLG stopped collating the data because of budgetary cuts. One of the worst performing boroughs is the City of London, which has seen a 100 per cent increase in vacant commercial properties during the period from 1998 up until the point at which the DCLG stopped publishing data.

June 26, 2014

The debate about open plan offices is not helped by its use of stereotypes

by Mark Eltringham • Comment, Furniture, Workplace, Workplace design

The incessant debate about open plan offices is informed by a number of assumptions that can lead us to misunderstand the issues involved. Nigel Oseland eviscerates several of them excellently here, making it plain that a great deal is lost in translation somewhere over the mid-Atlantic. In truth, the European and US experiences of the open plan are very different and while we in the UK could always laugh along with our US counterparts at the organisational insanity of Dilbert, the cubicles themselves were largely alien to us. Another red herring in the debate is the idea that the open plan office is for extroverts and its alternatives for introverts. There is something in this but it’s too simplistic an idea and is often built around the stereotypes associated with sectors such as TMT, the age of workers (especially Gen Y) and supposed national characteristics, not least the reserve of Brits and the brashness of Yanks.

June 19, 2014

Virtually Uninspiring, Cautiously Aspirational – award winning offices for the VUCA world.

by Simon Heath • Architecture, Comment, Workplace design

World-of-work watchers will be more than aware that we are increasingly being informed that we are living in the VUCA age, which under normal circumstances is an acronym for volatile, uncertain, complex and ambiguous but in the context of these RIBA Award Winners for 2014 might be taken in a number of other ways. Commentators and self-styled thought leaders are warning businesses to prepare for seismic changes to the way work gets done, where, how and by whom (or by what, if proponents of automation and robotics have anything to do with it). How lovely then, that RIBA have made awards to seven offices that hark back to more comforting, more halcyon, times. The text of the accompanying feature in Architects Journal is at pains to point out that offices are hard to design and that RIBA awards are hard won. I wouldn’t disagree on the former point but, from the evidence on show, it’s a bit more of a challenge to agree with the later. So I won’t.

June 17, 2014

Workplace ergonomics changed forever twenty years ago thanks to one design

by Justin Miller • Comment, Furniture, Workplace design

By common consent, the office is a little over 100 years old, with most commentators agreeing that the first true office as we understand it was the Larkin Building, designed by Frank Lloyd Wright in 1904. Yet ninety years after this building ushered in the 20th Century workplace, there was another seismic shift in office furniture design that heralded the office for the 21st Century. In 1994, there was a great deal of excited talk about new ways of working, based on the growing use of mobile computers and phones. For the first time, people were unfettered from the personal workstation and new office furniture systems. Also that year, Herman Miller launched a chair that was to redefine not only what we understood about office seating and workplace ergonomics but reshaped the wider office furniture market in its own image. For the first time it became apparent that when looking after the wellbeing of individuals and making a universally understood office design statement in this new world of work, the chair was the thing, not the desk. More →

June 12, 2014

Integration of workplace services continues to gain momentum, claims report

by Sara Bean • Facilities management, News, Property, Workplace

HR, FM and IT within large corporate organisations are gradually being brought together to provide ‘Workplace services’ that recognise new working practices and the importance of people. This trend – which has already seen an agreement between the BIFM and CIPD to collaborate in the future, will accelerate in the increasingly agile, digitally driven business environment. This presents an opportunity for FM to provide new service solutions that focus more on supporting people, and less on the buildings from which they work. This is according to a new report, Delivering the Vision of an Integrated Workplace, was commissioned by Mitie, which will be unveiled at the Facilities Show next week. The report highlights the opportunities for FM providers to offer an expanded range of consultancy-style services, such as space management and the analysis of FM and property data to drive property strategy.

June 10, 2014

Employers not living up to their commitments to support disabled staff

by Sara Bean • Facilities management, News, Workplace

Many of the employers that boast the Government’s two ticks symbol for equality for disabled workers have been found to be no better than companies who have not achieved it. Research led by Kim Hoque, of Warwick Business School, and Nick Bacon, of Cass Business School, found that just 15 per cent of organisations awarded the two ticks symbol adhered to all five of its commitments, with 18 per cent of those signed up not fulfilling any of them, with most – 38 per cent – only keeping one of the promises. The researchers say the ‘two ticks positive about disability’ symbol, which is awarded by the Department for Work and Pensions’ Jobcentre Plus to help job applicants identify organisations committed to helping disabled workers, is nothing more than an “empty shell” used by companies as PR and “impression management” rather than a true commitment to equal rights for disability workers. More →