A new study of a large Turkish call centre provides fresh evidence that working from home can improve productivity and workforce diversity — though in-person onboarding remains crucial to long-term success. The research, conducted by economists from King’s College London, Stanford, the Paris School of Economics and the EBRD, examines Tempo BPO, a Turkish business process outsourcing company that moved fully remote in 2020. The authors include well-known remote work researchers Nick Bloom and Steven Davis, alongside Cevat Giray Aksoy, Victoria Marino, and Cem Ozguzel. (more…)

Nearly one in three British workers who have requested flexible working say their request was refused because of employer fears about their productivity, despite nearly seven in 10 (68 percent) workers believing they would be more productive if they worked flexibly by having control over their working hours and location of work, a new survey claims. One year on from the introduction of the Flexible Working Act – which granted the right to request flexible working from day on – the poll from Phoenix Group suggests more workers are taking advantage of flexible arrangements, but many still face significant barriers. It found that while over one in five (21 percent) who engage in discussion regarding flexible working requests had successfully applied to work flexibly in the past year, the same number have had requests denied (21 percent) by their current or previous employer, with challenges around awareness, employer engagement and perceptions around productivity. (more…)

Hybrid working improves employee health and wellbeing, reduces stress, and boosts productivity, according to a new study by flexible office provider International Workplace Group. The research, which surveyed more than 2,000 hybrid workers, found that 34 percent reported taking fewer sick days since gaining flexibility over how and where they work. The findings suggest that hybrid work enables better overall health management. More than seven in ten respondents (71 percent) said flexible arrangements allow them to prioritise preventative healthcare, such as regular screenings and check-ups, while 69 percent said they can better manage existing health conditions. The reduction in stress-related illnesses was also significant, with 68 percent of hybrid workers reporting fewer symptoms such as headaches, digestive issues, and tension-related pain. (more…)