October 8, 2025
Most managers underestimate the role their emotions play in decision making
Managers are less rational and more influenced in their decision making by emotions than they think, according to a new poll. The study, The empathy problem: Balancing emotion in decision-making, part of the Building Better Managers series [registration], surveyed 279 people leaders across eight countries and 51 industries, with qualitative interviews assessing how emotions and biases impact workplace choices. While four in five managers reported making decisions without emotional influence, almost all shared personal stories during interviews that indicated the opposite. This gap reflects the unconscious nature of decision making, according to the report. It suggests that, while humans see themselves as rational thinkers, many of our choices are instinctively fast, intuitive and emotionally driven. (more…)









A new poll suggests that younger people are increasingly seeking a return to office working, as large numbers report that remote work has left them feeling lonely and disconnected. The survey from 
Leaders who feel ignored or excluded by their own families are more likely to withdraw at work, undermining both team morale and customer service, according to new research from the University of Bath. 














September 18, 2025
Lead boldly, pivot strategically: redefine change leadership, before it redefines you
by Jennifer Bryan and Louise Robey • Business, Comment, JB