About Mark Eltringham

Mark is the publisher of Workplace Insight, IN magazine, Works magazine and is the European Director of Work&Place journal. He has worked in the office design and management sector for over thirty years as a journalist, marketing professional, editor and consultant.

Posts by Mark Eltringham:

May 15, 2014

What Lord of the Flies teaches us about Pfizer’s approach to empowerment

by Mark Eltringham • Comment, Workplace

Just how detached some senior business people are from reality is evident whenever a light shines briefly into the recesses of their minds. For Ian Read, the CEO of Pfizer, a moment’s illumination arrived when he pulled a coin from his pocket as he testified to a parliamentary committee on the proposed takeover of Astra Zeneca. The coin, he informed them, is given to every employee of Pfizer. On one side of each coin is the phrase ‘Own It’, and on the other ‘Straight Talk’. The idea is that the coin empowers staff to place the coin on the desk of a manager and offers the employee ‘the ability to straight-talk’ and ‘have a sense of ownership’. In effect, it performs the same function as the Conch in William Golding’s Lord of the Flies, bestowing upon whoever is wielding it a voice and a feeling they have control. That is until the person or people who are really in control decide otherwise.

May 15, 2014

Support for flexible working an increasing challenge for IT managers, claims survey

by Mark Eltringham • Flexible working, News, Technology

One of the greatest challenges currently facing IT managers is providing secure and robust technological infrastructure for flexible working, and it is set to become even greater as more and more firms adopt Cloud based working, according to a new report from technology specialists ControlCircle. The survey of 250 UK based CIOs, ‘IT Growth and Transformation’ found that over the next five years the increasing mobility of the workforce is going to present them with a range of increasingly important challenges, with IT leaders predicting that security (56 percent), cloud (46 percent) and mobility (41 percent) set to become the biggest challenges they face. The survey also revealed that nearly half (48 percent) of respondents experience hourly, daily and weekly technology availability issues and a fifth (21 percent) experience business downtime daily or hourly as a result.

May 14, 2014

Spending on office furniture becomes a US political football

by Mark Eltringham • Comment, Furniture, Public Sector, Workplace design

We’ve mentioned this before but when it comes to riling those who see public sector spending as inherently wasteful, nothing gets their backs up quite so much as the buying of lightbulbs and office furniture. You can come up with your own theories on why that might be (and I hope you do), but it’s been proved yet again as Fox News and other right wing commentators and media in the US have risen up in moral indignation at the news that the Internal Revenue Service has spent $96.5 million on office furniture and refurbishment during the last five years of the Obama administration. Now of course, this is just the touchstone for griping about government spending in general and Barack Obama in particular, but the US is clearly not alone in having an issue with office furniture purchases and you have to wonder exactly why this is.

May 14, 2014

Using a mobile phone while driving is now commonplace for UK managers, claims survey

by Mark Eltringham • Flexible working, Legal news, News

As if it weren’t perilous enough to be sitting on your backside for hours every day while trying to subsist on a diet of coffee and Ginsters’ pasties, new research from Regus UK has highlighted just how many British road warriors routinely work behind the wheel. The poll of 1,800 managers and business owners revealed that around three quarters of them routinely use their mobile phone while driving, both breaking the law and imperilling themselves and other road users in the process. Around two-fifths of respondents admit they have dialled into conference calls while driving and a fifth said they have held important business discussions, when either they or the person with whom they were talking was in apparent control of a ton of speeding hot metal.

May 14, 2014

World’s most energy efficient office retro-fit opens in Norway

by Mark Eltringham • Architecture, Environment, Facilities management, News

What is claimed to be the world’s most energy efficient office building has been opened in Norway. Powerhouse Kjørbo in Oslo is Norway’s first energy-positive building and the, according to its developers, the first in the world to be retro-fitted to produce more energy than it consumes. The building is part of the Powerhouse project, a collaboration between a range of organisations with an interest in developing and promoting energy efficient office buildings. The Powerhouse consortium defines an energy-positive building as any building which generates more clean and renewable energy in its operational phase than was used in its construction and lifetime, including materials, operation and disposal.

May 13, 2014

Workplace design, Facebook likes and the need of companies to be your friend

by Mark Eltringham • Comment, Environment, Facilities management, Workplace design

Companies put an awful lot of time and money into getting people to like them on social media these days. While it would be easy to see the like button on Facebook as the primary conduit for this corporate neediness, but it cuts across many aspects of the ways in which companies work, including their relationships with employees and the ways in which they develop new forms of workplace design and management. This is most evident in the tech palaces which are aimed at the same digital natives that firms habitually target with their online marketing, but the need to make customers and employees friends of the business cuts across a wide range of sectors. The workplace is yet another channel of communicating chumminess, and it offers many of the same challenges as social media.

May 12, 2014

New NHS purchasing framework announces list of appointed firms

by Mark Eltringham • Architecture, News, Property, Public Sector

Details have been announced of the firms appointed to a new NHS purchasing framework designed to provide best value and improved service levels across a range of procured services including architecture, quantity surveying, health and safety, environmental management, project management, mechanical & electrical and building consultancy. The procurement division of NHS Shared Business Services (NHS SBS), claims to have redesigned the existing construction consultancy framework which was originally only open to architects and quantity surveyors, to cover a total of 11 different disciplines and covering 12 different regions. The new framework, which was first announced last month, will apply to all 600 NHS Trusts and their commissioning organisations as they procure consultancy services for new build and refurbishment works for buildings.

May 12, 2014

London large commercial property pipeline leads rest of Europe

by Mark Eltringham • News, Property

London will be home to 35 new large office buildings before the end of this year making it one of Europe’s most important destinations for major corporates wishing to occupy over 5,000 sq. m. of commercial property, according to a new report from Colliers International. The survey of 23 major European cities found that together they will offer just over 800 readily-available and high quality large scale offices to choose from by the end of 2014. The 2014 EMEA Office Report claims that this year will see London become the city with the joint third highest availability of large offices in Europe, up dramatically from 11^th place. London matches Amsterdam in having 60, trailing Paris with 62 and Moscow with 98. London, however, stands out as having a strong pipeline of new large office developments.

May 7, 2014

Green buildings may not enhance job satisfaction and performance, claims study

by Mark Eltringham • Architecture, Environment, Workplace, Workplace design

In March a report from the British Council for Offices appeared to show that people are happier and more productive when working in green buildings. But the idea that staff find greater job satisfaction when they work in environmentally friendly surroundings is challenged by a new study from researchers at the University of Nottingham and the Centre for the Built Environment at the University of California, Berkeley. It found that, contrary to other research, people working in LEED certified buildings appear no more satisfied with the quality of their interior design and fit-out and may enjoy no more overall level of job satisfaction than those working in less green buildings. The research was carried out by Stefano Schiavon at Berkeley and Sergio Altomonte of the University of Nottingham and published in the April edition of Building and Environment.

May 6, 2014

US employers hold very mixed views on flexible working, claims report

by Mark Eltringham • Flexible working, News, Technology, Workplace

It’s not just companies in the UK who appear to have mixed and sometimes contradictory views on the principles of flexible working. A new study from the US based Families and Work Institute in partnership with the Society for Human Resource Management has found that while more and more firms are open to the idea of working from home for permanent employees, other forms of flexible working such as job sharing, career breaks or sabbaticals to deal with personal and family issues. The 2014 National Study of Employers found that two-thirds (67 percent) of US organisations now allow employees to work from home at least some of the time, up from 50 per cent in 2008. In addition, 41 per cent of firms let workers decide their own working hours, compared to 32 per cent in 2008. However there are falls in the proportion of employers willing to let staff work flexibly in other ways.

May 2, 2014

New report aims to guide future direction of facilities management

by Mark Eltringham • Facilities management, Knowledge, News

The Royal Institution of Chartered Surveyors (RICS) has published a new report authored by Dr Matthew Tucker of Liverpool John Moores University which aims to help shape the future direction and policy of the facilities management sector in the UK. Balancing the performance scorecard: how to maximise customer feedback in Facilities Management develops a customer performance measurement framework for facilities management based on a range of critical themes which emerged from the vast amounts of qualitative data collected across 23 in-depth interviews with a diverse range of FM professionals. The interview subjects came from both an in-house and outsourced background and across a range of business sectors. The report claims to offer a key set of recommendations to enable facilities managers to maximise their ability to capture customer feedback to improve the provision of space and facilities.

May 1, 2014

Wearable technology will improve productivity and job satisfaction, claims report

by Mark Eltringham • News, Technology, Workplace

It’s remains a cause of a great deal of rancour in workplaces and public spaces around the world but new research from Goldsmiths, University of London claims that wearable technology can boost employee productivity by over 8 percent and job satisfaction by around 3.5 percent. The study was carried out as part of the University’s Human Cloud at Work (HCAW) programme and was designed to explore the effects of wearable technologies such as Google Glass in the workplace and on employee wellbeing, productivity and job satisfaction. HCAW is a two-year collaborative project between the Institute of Management Studies and cloud specialist Rackspace to investigate how cloud-enabled wearable devices will impact on individuals and businesses.